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“Modern, Central location, Spacious”

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Metropol Palace, A Luxury Collection Hotel
Ranked #3 of 87 Hotels in Belgrade
Certificate of Excellence
Reviewed July 20, 2013

Reservation process - e-mail was not responded, but after enquiry per tel. everything was taken care of perfectly.

Reception - friendly and professional, car was taken to the garage by employee immediately and without delay.

Rooms - normal standard room - in my opinion very spacious and sufficient. modern style bathrooms - nothing missing what one would expect. large wardrobe, very nice and comfortable beds.
Spa - didn´t use it

Location - very central with Tram station just a view meters opposite the entrance

Downside - payment can not be done in euros or other currencies, you are asked to go to the back of the reception area to a currency exchange machine which in my case didn´t work.

Price of the hotel is quite high.

Room Tip: take a rooms towards the park on the backside of the building - frontside has a very busy boulevard.
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  • Stayed: June 2013, traveled on business
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1  Thank sauraumpfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this reviewResponded July 24, 2013

Dear Valued Guest,

I am very pleased to see that you have enjoyed your stay with us and members of our staff have fulfilled your expectations.

Regarding your comment about payment we would like to inform you that according to Serbian law we cannot receive any other currency except dinars (RSD) and we hope that this did not mar your opinion about our Hotel.

Once again thank you for your valuable input and I would like to assure you that we will continue to do our utmost to meet and exceed your expectations. As such we would be delighted to welcome you back to Metropol Palace, a Luxury Collection Hotel next time your travels bring you to Belgrade.

Best regards,

Marili Drandaki
Director of Operations

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656 - 662 of 1,009 reviews

Reviewed July 19, 2013

Excellent service
Nice room
Very good food, I would increase the variety, but it's ok
Excellent breakfast
Excellent SPA, very big and convenient
Good location.
Lobby could be improved, but it's ok
Price was ok

It's a yes for me. I would go back? Absolutely .

  • Stayed: March 2013, traveled on business
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Review collected in partnership with this hotel
1  Thank claudioita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this reviewResponded July 24, 2013

Dear Mr. Claudio,

Thank you for sharing your thoughts concerning your experience at the Metropol Palace, a Luxury Collection Hotel through Trip Advisor.

Rest assured that we have taken notes of your comments regarding variety of food.

We would be delighted to welcome you back at the Metropol Palace, a Luxury Collection Hotel.

Kind regards,

Marili Drandaki
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

Forget everything you believed about Belgrade. From the moment you arrive at this hotel you believe you are in New York and not in Balkans. A model-like bellman opens the taxi door and welcomes you with a warm smile. As you enter the hotel a tall dark hair young girl accompanies you to the reception where all the staff are like coming out from sex and the city. The room has magnificent view to the park. The bar has unique cocktails , try the local ones and the food is delicious. Definately I will come back

  • Stayed: July 2013
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2  Thank Rossiloretta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this reviewResponded July 24, 2013

Dear Mrs. Rossi,

First of all I would like to thank you for choosing the Metropol Palace, a Luxury Collection Hotel during your stay in Belgrade.

I am very pleased to read that you were satisfied with our services and that our Front Office staff have exceed your expectations.

Kind regards,

Marili Drandaki
Director of Operations
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

Hotel has been re-opened for 11 months, and renovations were still ongoing. Staff was truly outstanding. Location is excellent, Building has lots of character especially considering it was built during socialist period. Room was quiet, very modern, fresh styling. Beds were comfortable, TV even had lots of English channels, and free Wifi in our room.

Room Tip: Junior suite was a great value.
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  • Stayed: July 2013, traveled as a couple
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1  Thank JRKlass474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this reviewResponded July 24, 2013

Dear Valued Guest,

First of all let me thank you for supportive and positive comments about the Metropol Palace, a Luxury Collection Hotel.

It is truly a plesure to read comments like yours since we opened the hotel 11 months ago and it is very important to know that we are doing a god job and that our service is on a high level.

We are thankful that you chose to stay with us, and I would like to assure you that we will continue to do our utmost to meet and exceed your expectations.

Sincerely,

Marili Drandaki
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

I have stayed to this totally renovated hotel for three days last week. The front office staff was exceptional , totally friendly and always smiling.
The breakfast was gorgeous including freshly made eggs and local specialities. The restaurant waiters were the one better than the other, especially Marco and Bojan
And the hotel highlight was the 25m swimming pool with views to Tasmadjan park
A perfect stay

  • Stayed: July 2013, traveled on business
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1  Thank GIORGOS P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this reviewResponded July 24, 2013

Dear Mr. Giorgos,

Let me thank you for kind comments you have shared through Trip Advisor about the Metropol Palace, a Luxury Collection Hotel.

I am very glad that you liked our breakfast and Serbian specialties as we know that it is important to have an excellent breakfast and we will make sure to keep up the high standard in the future as well.

We are looking forward to welcome you back at the Metropol Palace, a Luxury Collection Hotel.

Sincerely,

Marili Drandaki
Director of Operations

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Reviewed July 15, 2013

This gorgeously renovated and updated 1960's structure is on one of the best hotels I have ever stayed at!

Located on one of Belgrade's main boulevards with a tram stop right outside the door, it has a great position for exploring the fascinating city.

Our room was quiet, very spacious and had all the comforts needed for a perfect city break.

The breakfast buffet not only featured the usual standards, but offered a selection of sweet and savoury Serbian delicacies. Seating was either inside or on the open air terrace.

Every staff member I met was smiling and courteous.

One billing issue I noted after returning home was fixed very generously after a short e-mail communciation.

Would return happily any time.

  • Stayed: May 2013, traveled as a couple
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2  Thank JanBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this reviewResponded July 24, 2013

Dear Valued Guest,

I would like to take this opportunity and to thank you for sharing such a wonderful comments regarding your stay at the Metropol Palace, a Luxury Collection Hotel.

It is always a pleasure to hear that our staff members have fulfilled your expectations and that you have enjoyed during your stay with us and that we manage very quickly to find the solution for billing issue.

We would be delighted to welcome you back at the Metropol Palace, a Luxury Collection Hotel next time your travels bring you to Belgrade.

Kind regards,

Marili Drandaki
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

We have just returned from a 3 night stay in Belgrade and stayed in this wonderful hotel. Very modern and a short walk to the city centre. From arrival to departure all staff, and we truly mean ALL staff, we're absolutely tremendous in looking after us. Staff were extremely professional, well mannered and an absolute pleasure to deal with, their English was very good.

Food at the hotel was excellent and very well priced, our room on the 8th floor was a Superior room and very modern, spacious and comfortable. Unfortunately we never had time to view or use the facilities at the Spa/Gym but we are sure it would be the same standard we found everything else to be, this being first class.

Do not book anywhere else in Belgrade, this is simply where you must stay!

Room Tip: Superior room faces front street but not noisy at all, extremely comfortable.
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  • Stayed: June 2013, traveled as a couple
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2  Thank BarryRMoir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this reviewResponded July 23, 2013

Dear Mr. Barry,

We would like to take this opportunity to thank you for sharing such a wonderful comments about the Metropol Palace, a Luxury Collection Hotel.

Your positive comments will stimulate our staff to maintain and even evaluate even the excellent quality of service and I thank you once more.

One more time thanks for you high appreciation and rest assured that we look forward to welcome you again, hopefully in the very near future.

Sincerely,

Marili Drandaki
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Metropol Palace, A Luxury Collection Hotel

Address: Bulevar Kralja Aleksandra 69, Belgrade 11000, Serbia
Location: Serbia > Belgrade
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Belgrade
#2 Luxury Hotel in Belgrade
Price Range: $104 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Metropol Palace, A Luxury Collection Hotel 5*
Number of rooms: 139
Official Description (provided by the hotel):
This stunning Starwood, Luxury Collection hotel is located in the very center of the city. With its park surroundings, exceptional accommodation and impeccable service, the Metropol Palace offers you an unforgettable Belgrade experience. In addition to the exciting location and luxurious accommodation, guests can also enjoy its numerous amenities, from the peaceful privacy of the Spa & Wellness area, to an exceptional dinner in one of the hotel restaurants. The hotel’s preserved historical heritage effortlessly combines its elegance with the freshness of modern details, resulting in a refined and relaxed atmosphere. This has always been the trademark of Metropol Palace and the reason for the hotel’s famous clientele. ... more   less 
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Also Known As:
Metropol Palace Belgrade
Metropol Palace Hotel Belgrade

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