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Belgrade City Hotel
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Reviews (465)
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175 - 180 of 465 reviews
Reviewed January 4, 2014 via mobile

Sometimes it is better to be prepared for what you are going to face during your stay in a hotel! That's why I would like to share my horrific experience with Belgrade City hotel! I travel a lot and believe me I have never been so misled and deceived before! We booked a triple room in a supposed 4 star hotel and we got a room of 1 star hotel old furnished , dirty and with poor facilities. When I went to complain about that the staff of the hotel rudely responded that it was my fault and as our stay was coming to an end another staff admitted that it was their fault and proposed to change room but seriously we were going to leave in a few hours what was the point ?! I totally do not recommend this hotel for your stay as apart from the bad quality of the hotel(totally not a 4 star hotel) the staff is extremely rude and unhelpful and caused us a big discomfort during our stay.

Stayed: December 2013, traveled with friends
2  Thank IoanSah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelgradeCityHotel, Manager at Belgrade City Hotel, responded to this reviewResponded January 8, 2014

Dear Guest,

Thanks you for taking the time to share your experience from your recent stay with us. We greatly appreciate guest feedback, such as yours. We are sorry to hear about your inconveniences and like to sincerely apologize for not meeting your expectations.
We hope you still would consider returning to our hotel and give us the opportunity to welcome you again, so that we can rectify the opportunities you faced and earn your trust and confidence in us again.

Sincerely,
Darija Viro
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

At first our room was at the back side of the hotel in a second building not so good as the one at the front so we asked to change.Immidiatelly they upgrated our room with no extra charge!It was a little bit noisy because all the buses stop just outside the entance of the hotel.The train station is at the other side of the road.The breakfast is good and the staff is very friendly and helpfull.

  • Stayed: February 2013, traveled with friends
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Thank vivi s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelgradeCityHotel, Manager at Belgrade City Hotel, responded to this reviewResponded January 8, 2014

Dear Guest,

Thank you for kind review. We truly appreciate hearing how our guests' experiences are at the hotel. Your satisfaction is important to us and we are pleased to hear that you found our staff friendly and helpful as well as our breakfast have met your expectations.
We expect your next stay with pleasure,

Warm Regards,
Darija Viro
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

The location opposite the main station (a beautiful, faded building) is good and allowed us to get around easily. It's also not too far of an uphill walk into a main part of the city which is more eastern than central European in feel (unlike Novi Sad, less than 2 hours away by train). The breakfast was decent enough and included peppery Serbian dip ajvar (which soon became a favourite) but as ever, the hot items were eminently avoidable while the room was as standard as can be (no complaints). The locale is slightly seedy with a sex shop and a 'cinema' nearby but safe enough. Most of the city's best eating options are in the Old Town a fifteen minute walk up the hill away.

Room Tip: We were in the annex which is reached by crossing a tiny car park at the back of the main building.
  • Stayed: January 2014, traveled as a couple
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1  Thank BoehmBawerk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelgradeCityHotel, Manager at Belgrade City Hotel, responded to this reviewResponded January 8, 2014

Dear Guest,

Thank you for sharing your experience from your recent stay with us.
We do hope that we will have the chance to welcome you back to Belgrade City Hotel.

Warm Regards,
Darija Viro
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2013 via mobile

Was in serbia for business. First time around. Stayed in Belgrade city hotel for 6 days. In all honesty I have mixed reviews. The staff were very courteous and helpful, which made all the difference. On the other hand. The rooms were a bit stuffy. I stayed at the standard room that was facing the main road and the bus station, which made for a noisy night every night. Make sure to get rooms away from the main road while staying here. There were small things that kept going wrong during my stay, like the juice machine at breakfast on one if the days and the Internet in thr rooms was very unstable. However like I said the staff were very helpful and would respond quickly to any such malfunctions.

Stayed: November 2013, traveled on business
Thank Sardar Aamir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelgradeCityHotel, Manager at Belgrade City Hotel, responded to this reviewResponded January 8, 2014

Dear Guest,

We are glad you were satisfied with the courteous and helpful service you received at the front desk. We did our best to correct all the details you suggested. We hope to have the opportunity to welcome you back soon.

Warm Regards,
Darija Viro
Marketing Manager

Dear Guest,

We are glad you were satisfied with the courteous and helpful service you received at the front desk.
We did our best to correct all the details you suggested. We hope to have the opportunity to welcome you back soon.

Warm Regards,
Darija Viro
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

We spent 3 nights here in October '13 while spending a long weekend in Belgrade.
Located directly across from the railway station the hotel has an attractive facade (different from the plain concrete around it). Our abiding memory of the Hotel must be the staff - some of the friendliest and most helpful staff we have encountered. Perfect English - efficient check in - smiled a lot - seemed genuinely happy to be there and happy to offer advice on the City to us tourists.
The room was modern and comfortable - big wall mounted LCD TV with loads of free satellite channels. Free room safe and a fridge well stocked as a minibar, Bathroom is contemporary design - awesome shower ! Room was serviced every day to a high standard.
Breakfast was equally good - wide choice of cooked food / cheese / meats / serial etc.
Downsides ? Although the free wifi is generally very good for a few hours a night it slowed down and virtually stopped. Also we had a 1st story room at the front of the hotel - there can be a bit of noise - air brakes off buses etc etc but not too awfull....
High points - we had to leave for the airport at 4am and as we would miss breakfast the hotel volunteered to make us a pack up to take with us, which they did and it was such a nice thing to do (After all they didn't have to and we didn't even ask for it). As mentioned the staff are brilliant - got us a reputable taxi to the airport etc etc.

  • Stayed: November 2013, traveled as a couple
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1  Thank Me_n_my_rucksack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelgradeCityHotel, Manager at Belgrade City Hotel, responded to this reviewResponded January 8, 2014

Dear Guest,

Thanks for posting such a great review.
We are thrilled to hear that you enjoyed your stay and that our staff was extremely helpful, friendly and brilliant. Please note that we appreciate your king words, as well as taking your time to post pictures of our hotel, and present it for future guests as recommendation for their place to stay when they come to Belgrade. It's guest feedback such as yours that ensures us we are maintaining our standards of providing excellent service to our guests. Being recognized this way makes us very proud. It will certainly be are pleasure to have you back as our regular guest.

Warm Regards,
Darija Viro
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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