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“Castle next doors” 5 of 5 bubbles
Review of Epoque Hotel

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Epoque Hotel
Ranked #2 of 171 Hotels in Bucharest
Certificate of Excellence
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Castle next doors”
5 of 5 bubbles Reviewed June 24, 2014

Perfect hotel. Finally one of the 5* hotels, which is fresh, clean and modern (I'm talking about smell of dusty carpets you can get in lot of hotels) - wooden floors, wooden windows, which you can easily open and get fresh air. Neighbourhood is very quite and hotel is located on very small street without any traffic (except taxi for hotel guests). Next doors is Cismigiu Garden with more fresh air and water, where you can boat or just listen to melodies of frogs. And the city is in walking distance - we even didn't tried bicyles offered by hotel.

We spent 3 days in this castle in the middle of low floor neighbourhood and if next time coming to Bucharest, than definately we will choose Epoque again!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Arnis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana P, Owner at Epoque Hotel, responded to this review, June 26, 2014
Dear Valuable Guest,
Your feedback is very important to us and I personally thank you for sharing your impressions on Tripadvisor.
I am really glad you enjoyed the timpe spent here at Epoque and should you visit Bucharest again, we would be honored to be your host again, here at the "castle", as you nicely called our property.
Kind regards,
Diana Popescu
Owner & CEO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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713 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 23, 2014

Top spot, great food and and the rooms are very comfortable.
This is a great little hotel and I think you would struggle to find a better place to stay in Bucharest
Hard to beat and highly recommended.

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank TassieonTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana P, Owner at Epoque Hotel, responded to this review, June 24, 2014
Dear Valuable Guest,
Thank you for chosing Epoque hotel, I am really glad we did not dissapoint you. We are all grateful for your kind remarks, thank you again for recommending Epoque to other travellers as well.
Should you visit Bucharest again, we will all be happy to welcome you back.
Kind regards,
Diana Popescu
Owner & CEO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa del Rey, CA
Level Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed June 21, 2014

We stayed here for a night away from our cruise ship. The hotel is very comfortable and friendly. The facilities and food were good, and we quite enjoyed our stay. We were only sorry we couldn't stay longer.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank twebbmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana P, Owner at Epoque Hotel, responded to this review, June 24, 2014
Dear Valuable Guest,
Thank you for taking the time to post a review regarding your short stay at Epoque Hotel.
Although short, I am glad we made a good impression. Should you ever visit Bucharest again, you will always be welcomed at Epoque Hotel.
Kind regards from Bucharest
Diana Popescu
Owner & CEO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed June 15, 2014

An excellent, quiet hideaway in the midst of a busy city. Great staff, friendly service. Modern, well-equipped rooms, good location, great breakfast. What else can be desired - maybe more time there!?

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JKoala87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana P, Owner at Epoque Hotel, responded to this review, June 24, 2014
Dear Valuable Guest,
Thank you for chosing Epoque Hotel, and for taking the time to share your feedback on Tripadvisor.
I am really pleased you enjoyed the Epoque Hotel, and we look forward to your next visit, hopefully a longer one.
Kind regards,
Diana Popescu
Owner & CEO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed June 15, 2014

I stayed here with my girlfriend last weekend and we were very happy with our experience. Having stayed in a few disappointing hotels recently we have been feeling a bit sceptical about another highly rated hotel but all our expectations were met. Firstly, we were met with friendly smiles at the reception desk. Especially the lovely Gabriella who was always helpful. The bed was fantastic, in fact we didn't want to wake up each morning and almost missed breakfast as a result. The rooms are well decorated and they are very quiet. The breakfast is big and the staff are very good, one small criticism would be that maybe the cooked breakfast was a little too greasy. The location is good, not right in the centre but not too far. Taxis are quite cheap and if you ask for one at reception it will arrive within 3 minutes. The spa is great with the sauna and pool, a very small pool but good for relaxation. The staff here are all fantastic and I would like to thank them for making our stay so pleasant.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jimmy_Kuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana P, Owner at Epoque Hotel, responded to this review, June 16, 2014
Dear Valuable Guest,
Thank you so much for taking the time to post your review, we really appreciate your feedback.
I am really pleased we made your stay a pleasant one and Epoque tuned out to be a nice surprise, your kind remarks made as all, here at Epoque, very proud and grateful.
We hope we will have the chance to welcome you back on your next trip to Bucharest.
Kind regards,
Diana Popescu
Owner & CEO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed June 12, 2014

We stayed as a couple for 5 nights in this lovely hotel.

I have informed the hotel previously that it would be a romantic stay and they presented us with a welcome gift: bottle of red wine, roses over bed, candles and chocolates.
We were also upgraded to Executive Suite (we booked a Junior Suite). Many thanks to Gabriela and her team.
I arrived about midnight and check in was pretty fast and clear instructions (about breakfast and wifi) were given.

Location:
5 minutes to Parliament Palace (with a hop on/off bus there). 10 minutes to old town.
2 minutes to Izvor Park and Cismigiu Park. Really good.

Room:
Starting with negative, the view was to back side and not much of a view. To be honest, the hotel has an excellent terrace in ground floor and did not lack the absence of view or a balcony.
But the positive outweigh the negative.
1)What a huge bathroom (2 division bathroom: one room with two sinks and bathtub, another room with excellent shower. Water temperature and pressure was great). Bathroom has a speaker in it in case u need it (u can broadcast the channel on TV).
2) The living room is quite nice (as in pictures) with a plasma with plenty of channels (I watched Comedy TV series and also lots of music channels).
3)The bed is super large (i would say 1m70 large) and super comfortable. There is also a plasma TV in bedroom.

Reception and extra requests:
I asked several times for things i forgot: i needed a toothbrush, an iron, and inclusive on last night i realized at 4 am i needed the breakfast on room and had no list in bedroom. They were always very fast (2..3 minutes). Many thanks to Bogdan for his commitment.
The hotel also is very knowledgeble about restaurants, bars, top places (hard rock cafe, herastrau park) so please use and reuse them.

Room Service:
Room service is really accurate and they have high quality items: Frappe, orange juice. But i really recommend the Brownies with icecream. What an amazing tasting experience.

Breakfast on Room:
This i was really surprised with the quality and quantity they delivered on room. First day i asked for a surprise breakfast (i did not know what was the menu when i requested although i discovered after they have a list on bedroom to select the items and put on door before 6:30) and i think they put all the items. Really nice. Quality of benedict eggs is top notch. Please try them.

SPA:
You can expect what you see in pictures:
Indoor pool, an emotional shower, a really strong steam bath and a 80C sauna.
I did not try the massages.
Also, the SPA has tea and green apples :D

To the end, i will just note some improvements or minor disappointments:

1)Wifi in Room (Room 501).
Really bad experience. Sites with maps or pictures does not load. Connection goes down every 5 minutes. You really have to talk with Swisscom about this because seems a common complaint from other reviewers. I used the business center downstairs as a backup (rooms also have LAN but I was with tablet and smartphone).

2) SPA
Pool should be warmer. I would recommend 3..4 degrees higher. Even if it is used after sauna soon after enter it feels pretty cold. I went to pool in 3 different days and same result.
Enforce using SPA slippers and not the bedroom ones (since SPA is reachable directly from room we take room slippers). The SPA ones are great but the bedroom ones are very slippery. We discovered that changing to SPA ones solve all problems.

3) Room service and mini bar prices:
I come from Zurich (one of most expensive cities in world) and your prices are even more expensive (Evian water costs 5 chf in good restaurants) and u charge 20 RON (almost 6 chf). The same for Toblerone and other items.
Even the amazing Brownies are 35 RON each (10 chf/8 eur). Quite expensive.

Finally a wish to be a perfect 10:
Why there is not executive or grand suite with a Jacuzzi bathtub on it? Or at least a really large bathtub for a couple? No market for it? Would u have Jacuzzi or a larger bathtub in the bedroom it would be heaven.

Overall, rating as excellent in our case: a couple on a city trip looking for a cozy suite and for a top notch service (the welcome package, the touristic information, the availability for extra services.

This rating is because in 5 days our experience was exceptional. I agree that around the world (and me being from Porto in Portugal) there are hotels worldwide with better view, better SPA or even jacuzzi in bedroom but i doubt that in Bucharest i could have better overall experience since everything was quite perfect i believe excellent is the adequate.

Just improve Wifi on 5th floor and Pool temperature for an even better experience.

Room Tip: Executive suite has shower and bathtub and a quite big living room.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CarlosVales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana P, Owner at Epoque Hotel, responded to this review, June 16, 2014
Dear Valuable Guest,
Thank you for chosing Epoque Hotel to celebrate a special event, I am really happy we managed to meet your expectations and you enjoyed the Epoque experience.
We consistently look for our guests' feedback, as we consider it is the best way to find out how we can get even better, therefore I thank you for such a detailed review, we are grateful for the pros you mentioned in so many aspects.
As for the minor improvements you mentioned, I have carefully reviewed them with my colleagues, and we have already taken measures: the wifi acces point installed at the 5th floor (left "wing") indeed is not working, our provider has been informed and we expect the matter to be solved soon; the pool water - we constantly run water changing procedures and it takes few days for the water to reach the 30 degrees we normally keep it (as allowed by the regulations in force in Romania). As for the jacuzzi bathtub, as you well guessed, there has been no demand for it, as most of our guests preffer the generous showers.
Greetings from Gabriela, Bogdan and the rest of the team, we hope you will chose Epoque Hotel in the future for any visit to Bucharest, be it a special event or not :)
Kind regards
Diana Popescu
Owner & CEO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 11, 2014

Pros: Friendly, attentive and professional staff, quiet location, charming decor. Breakfast buffet was plentiful and delicious. Large suite with an excellent shower, comfortable couch and reasonably sized living room. I loved the blackout curtains. Fast Wi-Fi.
Cons: television system is clunky and continually promotes their hotel's selection of movies at the bottom of the screen which blocks out subtitles. No Eurosport on TV.

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Noel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana P, Owner at Epoque Hotel, responded to this review, June 11, 2014
Dear Valuable Guest,
Thank you for posting a review Tripadvisor regarding your recent stay at Epoque.
Your feedback is really important to us, as it is the most genuine way to find ways to improve our performance.
I took note of the cons you mentioned and already contacted our two TV providers (Swisscom and Romtelecom) to see which of them would be able to provide Eurosport channel so we can fix this.
Thank you for the pros, I am glad overall you enjoyed the Epoque experience, and I hope on your next visit we will gain a 5 bullet review :)
Kind regards,
Diana Popescu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Epoque Hotel

Property: Epoque Hotel
Address: Intrare Aurora 17C, Bucharest 010213, Romania
Location: Romania > Bucharest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 171 Hotels in Bucharest
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Epoque Hotel 5*
Number of rooms: 45
Official Description (provided by the hotel):
Epoque luxurious boutique hotel is located in the very center of Bucharest, near Cismigiu Central Park, a perfect downtown location for a tourist exploring the city and also for a business person in need of connections to all major business venues of the city. With its 45 suites, a high class restaurant and a luxurious cozy spa, the 5 star Epoque Boutique Hotel has a passion to deliver its guest's satisfaction and exclusive life style. ... more   less 
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