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“Good food but long service”
Review of Choco Cafe

Choco Cafe
Ranked #39 of 43 Dessert in Zagreb
Description: Choco Cafe is combination of modern candy shop, classic cafe bar and trendy pancake bar.
Restaurant details
Description: Choco Cafe is combination of modern candy shop, classic cafe bar and trendy pancake bar.
Reviewed 3 weeks ago

Me and my partner initially came here to get some late night pancakes as it was very close to our apartment. After we had sat down for 5 minutes, the waiter came to the table and asked for our order however we didn’t have a menu, he then told us the wait time for food which was approximately 40 minutes. As it was late we made the quick decision to just call it a night. We came back the next morning to also be told there would be a 30 minute wait. We ordered food and this took about 15 minutes which wasn’t bad overall. The pancakes were really nice but quite sickly and filling so I wouldn’t recommend getting lots of toppings. I probably wouldn’t come back here based on the service not being very friendly and the wait times.

Date of visit: September 2019
Thank Jemx17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 - 6 of 89 reviews

Reviewed September 7, 2019

what ever you want, they don't have even 'menu' stated different. long long long service time. waiter is probably first day on job. cata-fuc****-stropa. never again.

Date of visit: September 2019
Thank Ivkan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2019 via mobile

I ordered double espresso with milk, juice and toast plus 6 pancakes to go..
Double espresso was served in two small cups lol, juice was full of ice and toast was empty..... i am still waiting for the pancakes..
Waitress probably started with this kind of job 15 mins ago

Date of visit: July 2019
1  Thank G2804FHdenisb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2019 via mobile

First the positives:
1. Interesting decor with sweets, cakes and desserts on the walls and ceiling
2. Huge portions of multi layer thin pancakes - one was enough to share between 3 people actually.
3. We got given a free drink for the mix up in the drink order
4. Reasonably priced given the quantities that came out

That's it unfortunately and now for the negatives :
1. Extremely long wait times. We waited close to an hour before our 3 pancakes finally came out...
2. Every single seat and bench inside the cafe appeared very dirty and in need of a good clean
3. Ingredients and items on the menu not available when you ask for them. It was very bizarre - we were told no babycino was available but they could bring out a milk for our 4yo which they promptly forgot to bring out without having to ask for it again and when it came out it looked like a babycino!
4. Tried to order an iced mocha but they didn't know what it was. When we explained it was an ice coffee with chocolate they were able to make this but somehow forgot the ice cream...
5. When i asked about the missing ice cream we were told ok he would give this to us but then it was over an hour and still nothing ever came...
6. Bill that came to the table was not our order
7. Prior to ordering we were asked if we wanted to pay together or separately. We said the latter and the bill came as one... And they weren't able to split it (cash and card)...
8. Background techno music is unnecessarily loud and not relaxing

Ultimately if you have time to kill and don't mind getting your order wrong this is the place to go but frankly i can't understand how this place gets good reviews... The time wasted is just not worth it...

Not recommended.

Date of visit: July 2019
Thank kimbopumpkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2019 via mobile

Even though the portions are large and pancakes rich with whatever you decide to add to them, I can help but feel disappointed because od the bad service. Especially when you take a hefty price into account.

Compared to the last time we visited, it seems that they have more people working, but by the look of it in sight, it's as if nothing changed.

Also the waitress serving us last time is just a bit less unpleasant than the last time we visited, but still unpleasant enough for us not wanting to come back. I also managed to catch her conversations with some of the other customers near us and didn't notice her being any friendlier to them.

I thought about what could be the reasons for her behaviour, besides coming to the conclusion she would use some communication training of sort, I also came to the conclusion, that a good reorganisation would help a lot. Maybe a skilled additional member of staff. But that's just me, what do I know

To conclude..if you need an instagrammable photo of huge pancakes stuffed with whatever you want, this is the place (just make sure to take your photos in the terrace or in the back part of the venue, since the lighting in the front part is terrible). If you want a welcoming atmosphere with good service, think again.

Date of visit: May 2019
Thank KayJay237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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