This hotel has wonderful staff, great rooms and is the perfect place to stay if you're in town for a few days.
The pricing is very good and the hotel offers a pretty well equipped gym (for the price range) as well as a virtual golf course and swimming pool (small and not great for laps, but a nice way to unwind after a long day nonetheless).
Breakfast offers a very good range of food, including an omelette bar where they will make you whatever you want. If you are not travelling by car, then the hotel is a little distant from downtown Zagreb, but easily reached by a 15 minute taxi journey. Placed within a two minute drive of the main motorway, moving around the rest of Croatia and on to Slovenia, Hungary etc is very convenient, should you be on a road trip.
I stay there about every two weeks or so on business - and the only changes I have noticed are that the management and staff seem to be always looking for ways to make things better. My last two trips, they have been handing out a customer feedback form at breakfast - it seems they are serious about making their hotel the best - and are well on the way.
My gripes: (hence the 4 stars not being 5) is that they are sometimes too successful, and cater for very large groups indeed - which can lead to morning rugby scrums at the breakfast bar - or very noisy guests (depending on the group). No stag parties seen yet...hope it stays that way!
The rooms are clean and spacious and with free WIFI are great to work in if you need to - but - the fridge they use as a minibar is noisy and annoyingly random at when it makes the noise. (tip: get a coin, open the door and use the coin to turn the dial to off. problem solved!).
- Official Description (provided by the hotel):
- Situated in Zagreb's eastern business zone, the elegant Hotel Phoenix is just a 15-minutes drive from the city centre. It offers welcome surprise, FREE Wi-Fi,wellness & SPA area (endless pool, whirlpool for 8-10 persons, sauna, relax area), FREE fitness room, FREE anatomic Biopur pillow available on request, gratis parking space. Each elegant room at Hotel Phoenix features a free Wi-Fi, a flat screen TV with satellite and cable channels, air conditioning, comfortable beds with Biopur anatomic mattresses for a good sleep and a private bathroom. Bathroom amenities include the luxurious Aromatic Collection (Rituals, Pascal Morabito).The hotel's A la carte restaurant Maestro offers delicious Croatian and international cuisine. Guests can enjoy buffet breakfast with show cooking, during which a variety of pancakes and omelettes are prepared. A wide rage of fruit cocktails is available at the bar.The Hotel Phoenix has a wine cellar and an elegant lounge area suitable for gathering smaller groups. Guests are served a selection of top quality Croatian and world-renowned wines of their choice. The lounge bar with its large windows offers a view on the flowery terrace, where tea, coffee and a light lunch menu can be served.There is a fully equipped GOLF INDOOR CENTER. Golf simulators in Phoenix Lounge are recognized by the U.S. PGA.The Hotel Phoenix can be easily reached from the A2, A3, A4 and A12 highways. Public bus station is just 50 metres from the hotel. Transfer from Airport to the hotel and vice versa can be organized on request. ... more less
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