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“Good but some attention needed”
Review of Hotel Jagerhorn

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Hotel Jagerhorn
Ranked #2 of 59 Hotels in Zagreb
Certificate of Excellence
Reviewed March 4, 2014

The location is unbeatable right in the centre of town nestled at the point where the upper town meets the lower town two minutes from the main square. Pleasant rooms, cheerful atmosphere and very helpful staff.

But the breakfast is standard (although admittedly the smiley face on the cappuccino coffee is a nice touch) and there was an unpleasant smell in the bathroom.

These two incidences spoil the impression made by this nice hotel. So, some work needs to be done, in order to lay proper claim to the title "number one hotel in town".

Stayed: March 2014, traveled solo
3  Thank BalkanEnthusiast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded March 14, 2014

Dear guest,

We would like to thank you for staying with us and sharing your feedback here! It is very helpful to get honest reviews from our guests and we appreciate them a lot. We regret you experienced some discomfort during your stay but it is great to read you were pleased with other parts of our service!

Please take our deepest apologies for the unpleasant smell from the bathroom during your stay. There was a minor technical issue in our drain system in some bathrooms recently, we detected the cause and made improvements to eliminate the problem. As we are constantly upgrading our breakfast offer, we are planning a new upgrade in the upcoming period and we hope you will visit us again and enjoy it. :)

Looking forward to welcoming you back the next time when our staff will take care you have a wonderful stay!

All the best from Jagerhorn team,
Irma Milet
Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed March 3, 2014

It was a great hotel in a central location - just a few blocks from everything. The room was clean and spacious. The staff were especially helpful and friendly, making Zagreb a great start to our Croatian vacation. They emailed us a week before our reservation with details for parking, making our arrival in the city stress free. There was a lot of variety for the breakfast buffet and it was all very yummy. Be sure and try coffee!

  • Stayed: February 2014, traveled as a couple
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1  Thank m5062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded March 14, 2014

Dear guest,

So lovely to read your review, thank you for sharing it! We are delighted to read about your experience and glad to know that you found all about your stay so pleasing.

We are looking forward to the opportunity of welcoming you back one day!

All the best from Jagerhorn team,
Irma Milet
Front Office

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Reviewed February 16, 2014

The position of the hotel could not be more central, and even though, very quiet. Hotel staff were very polite and kind, with the reception staff being particularly impressive. Although not used, the hotel coffee room / bar / lounge area looked really nice and cozy.
And so everything seems great, then there was the room.... Although nothing of great significance to criticize, even though i had booked a double room (just for myself) to take advantage of the advertised 'offering a seating area with a work desk', well... it was just a bit of a let down.
Walking around the bed, watch your head don't hit the wall mounted TV; The 'work desk' included for typical reasons is shoved into the corner of the room and was just about the same width as my laptop (just), so pretty much useless for work. And finally, the rooms look out to a seated courtyard, which could be nice i hear you say, but they are on the same level as that and therefore offer no real chance of opening curtains / windows...
Breakfast i felt was 'kinda standard' nothing too special, nothing too bad, however i was let down when i tried to order fresh orange juice and told i could only order that from the hotel bar! I am not a fan of 'chemical tasting' orange concentrate!
All in all, it is a nice hotel, and as said, the staff lovey, but the price and rating on this site are not completely justified.

  • Stayed: February 2014, traveled on business
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1  Thank ChrisEdge71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded February 27, 2014

Dear guest,

We would like to thank you for staying with us and writing your review! Thank you for the compliments to our staff and location, we are glad you were so pleased with those. And we very much appreciate your feedback regarding the issues you mentioned. We will take into consideration a bigger desk size in the room where you were staying as our goal is to constantly improve our service. We apologize for the lack of fresh orange juice at the breakfast and we will consider providing it in the future.

We only regret you didn't mention these complaints to our Front Office staff, we would offer moving you to another room with bigger desk and different room position.

Thank you once again for your review! Our staff sends a special greeting and we would be happy if we could welcome you again to improve your overall experience!

All the best from Jagerhorn team,
Irma Milet
Front Office

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Reviewed February 10, 2014 via mobile

I stayed jagerhorn hotel on february and everything was perfect. Team is very helpful and friendly. The rooms vere very clean. Must be stayed certainly. Breakfast satisfactory. Also location is very good.

Stayed: February 2014, traveled with friends
Thank Berki_eymen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded February 12, 2014

Dear guest,

Thank you so much for your review here! We really loved having you as guests and we hope there will be another opportunity to welcome you and your friends soon! Thank you for your recommendation and see you maybe one time in Istanbul! :)

All the best from Jagerhorn team,
Irma Milet
Front Office

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Reviewed January 28, 2014

Over the years, my family has stayed at many hotels in Croatia, and Zagreb itself, while visiting relatives. We stayed at the Hotel Jagerhorn recently for the very first time. Without a doubt, this place has secured a spot as our new favorite.

Most other reviewers have discussed the location as being ideal. It certainly is. The quality of the reception staff and the calm ambiance of the courtyard that you access the hotel through is what really sets it apart. Staff are helpful, funny, and flexible. The cafe bar on the ground level is a great bonus. The hotel feels like it's in a separate world of its own, while being extremely well connected to steps to Gornji Grad, and just a short walk from Trg Ban Jelacic and the tram lines. It is very intimate, and you'll feel as if you have the place to yourself.

We stayed in one of the suites, which was large and very comfortable. It was both modern and home-like. Beds, linens, pillows--all were wonderful. Where most rooms in Zagreb are small, drab, and lacking in ventilation, the Jagerhorn is bright, open, roomy. Only hiccup was that our room was not quite ready upon our arrival.

Breakfast was excellent, though this is consistent across much of Croatia. Jagerhorn is no different and it was very, very pleasant.

Highly recommend this place.

  • Stayed: January 2014, traveled with family
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Thank AEW1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded February 5, 2014

Dear guest,

We are really delighted with your warm review and happy that you chose to stay with us during your family visit!

As you so nicely described, we really enjoy offering private oasis in the middle of the city center and it is so great to read that our guests enjoy it so much as well. Special thanks for compliments to our staff, as we are always so encouraged to read such a positive feedback to our work.

We only regret you couldn't check in your room in the time you planned, we apologize for the possible inconvenience. Our rooms are ready for check in from 15 h, except in situations when the previous guests leave early, then it is possible to check in earlier.

We are sending warmest greetings as we look forward to welcome you the next times when you visit Zagreb!

All the best from Jagerhorn team,
Irma Milet
Front Office

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Reviewed January 26, 2014

If you want to be right in the heart of Zagreb, this is the best place to stay. You are literally seconds away from great cafes and shopping, and minutes away from the main bar street and restaurants. The bus/tram station is 1 minute away too. Though the entrance of the hotel is located on a main street, you hear no noise from your hotel room, as the property is tucked toward the back.

I was travelling with 2 friends and we shared a suite. My friend and I slept in the king bed while another friend slept in a twin bed out in the living area, which was essentially his own room as there was a door to our room and two doors to the bathroom.

The staff are above and beyond helpful and friendly around the clock. When we wanted to inquire about a day trip to Plitvice Lakes, to where to grab the best late night meal, they were there.

For everything this hotel has to offer, it is more than reasonably priced, and I am one to always look for places to stay that are the best bang for my buck.

I know most people who visit Croatia are told to go south to Spilt and Dubrovnik, which is what we did too, but do not miss out on the wonderful, yet humble city of Zagreb!

Room Tip: We were located on the top floor in the corner suite. Though wifi wasn't really good in the room...
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  • Stayed: June 2013, traveled with friends
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Thank Lish702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded February 6, 2014

Dear guest,

It is really great to read that you were so pleased with your stay with us and also that you recommend Zagreb for a visit! Thank you for posting about details of your stay as it is really helpful to know those when choosing a hotel to stay at.

We hope you had a great time in Plitvice and south of Croatia as well! And we would ofcourse really look forward to welcome you if you come back again!

All the best from Jagerhorn team,
Irma Milet
Front Office

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Reviewed January 19, 2014 via mobile

This hotel is right in the center of the town. It offers private parking very near the hotel for those who have a car. We arrived late and was greeted by a lovely young girl who was friendly and informative. The room was biggish with a lovely bathroom. Very clean and warm. Breakfast was in a bright room with a buffet continental style with fruits, cerial and yogurts. Overall was lovely would visit again for sure. Good value for money. Located by all the central bar/cafes and can easily walk to all the attractions. Also can easily jump on a tram as they pass by the hotel.

  • Stayed: January 2014
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Thank Valentina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded February 6, 2014

Dear guest,

Thank you for writing your review! In a short and simple way you summed up all of the significant elements. You intrigued is with which young lady you are referring to as there are 3 of us :) But, surely, there would be no difference with any other ;)

We appreciate your nice words and hope to have another opportunity to welcome you soon!

All the best from Jagerhorn team,
Irma Milet
Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Jagerhorn

Address: Ilica 14, Zagreb 10000, Croatia
Phone Number:
Location: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Airport Transportation
Hotel Style:
Ranked #2 of 59 Hotels in Zagreb
Price Range: $80 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Jagerhorn 3*
Number of rooms: 18
Official Description (provided by the hotel):
Welcome to Hotel Jägerhorn; an intimate oasis of style, service and comfort in the very center of Zagreb, Croatia. The oldest standing hotel in the city, the Jägerhorn enjoys a truly privileged location at just a stone’s throw from the main Ban Jelačić square in the heart of Zagreb. Nestled in a passage connecting the historic upper town with the city center, the hotel houses 18 elegantly appointed rooms, a stylish café offering the finest beverages, and the most beautiful terraces and garden to be found in the city. A peaceful and relaxing oasis defying its urban surroundings, Hotel Jägerhorn provides the perfect platform from which to explore the city and its numerous attractions. The full refurbishment of the Jägerhorn was completed in 2015, with great care and consideration given to preserving the historical and cultural significance of the hotel in its interior decoration and visual identity. This attention to style, detail and comfort extends to the customized, personal and intimate service to be found, making Hotel Jägerhorn the ideal destination for both business and leisure travellers seeking an authentic hotel experience in the center of Zagreb. ... more   less 
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