First off, the breakfast is very good, I was served a perfect and pancakes by order.
But, I could not enjoy it because I hardly slept more than 20 minutes in one interval -- more or less the duration between two trams or loud motorbikes droning along the street right next to the hotel. The location (on one of the busiest intersections in central Zagreb with several tram tracks) would not be such a nuisance if perhaps the window glazing was appropriate: my grandmother had better windows in the 1930's. Before arriving to the hotel I read some of the reviews, but resolved to give it a chance. It proved an unwise choice as I was there for business and truly needed a good night's sleep and rest. Additionally, the central-air system started emanating breakfast smells into my room before 7 am, so I guess that was my wake-up call.
The bathroom had the cheapest blow-drier possible as it did not blow even lukewarm just cold air, and my toilet seat was disgustingly dirty. Perhaps the other rooms not overlooking the main street are more comfortable, but the hotel, without an elevator and hygiene lapses, does not deserve four stars. However, as with many other cases, it comes down to what you expect and what you are used to.
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