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“Good Hotel for a comfortable stay” 3 of 5 bubbles
Review of Hotel Laguna

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Hotel Laguna
Ranked #46 of 60 Hotels in Zagreb
dhaka
Level Contributor
40 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Good Hotel for a comfortable stay”
3 of 5 bubbles Reviewed May 6, 2014

Spent a weekend. The hotel is ideally located, very close to city center (20 mins walk). Good breakfast. I would suggest to try the menu the offer at lunch and in dinner at the restaurant. Its quite cheap and very good quality food. Free parking. They charge 10 Euro/day for pet (we traveled with our cat). The bath tub is quite small.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank daudratul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review, May 13, 2014
Dear daudratul,
Thank you for sharing your feedback about your recent experience at the Laguna hotel, we really appreciate you taking the time to share this with us. I will pass along your comments to our staff here - we look forward to welcome you back to our hotel soon!
Sincerely,
Mr. Zeljko Mandaric, head of sales and marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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255 reviews from our community

Traveler rating
    19
    74
    108
    37
    17
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Any
English first
NJ
Level Contributor
145 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
3 of 5 bubbles Reviewed March 23, 2014

This is a budget hotel..It's about 15 minutes into city center. Free Wifi, flat screen TV, they have twins & triple rooms. Gym. mini bar, no safe in rooms. It's a little gloomy. This hotel needs updating. They have a nightclub and garage. Also a car rental desk in lobby & gift shop.
But the crowning touch here is really the wonderful managment and the employees. Very friendly

Stayed March 2014, traveled on business
Helpful?
1 Thank xxxtraveltoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review, March 26, 2014
Dear xxxtraveltoday,
Thank you so much for taking the time to write this wonderful review. There is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding our staff are greatly appreciated and we look forward to sharing them with our team. We look forward to your next visit!
Warm Regards,
Mr. Zeljko Mandaric, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rijeka
Level Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed December 18, 2013

Excellent value for money. Parking behind the hotel for free. WiFi free. To the centre of the town 15-20min by feet. Partly renovated rooms. Very good three star hotel. Much better than 4* hotels in Italy for example :)

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Regenerator101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review, December 22, 2013
Dear Regenerator101
Thank you for sharing your feedback about your recent experience at the Laguna hotel,
we really appreciate you taking the time to share this with us. I will pass along your
wonderful comments to our staff here - we look forward to welcome you back to our
hotel soon!
We wish you a Merry christmas and a happy New year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brisbane australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed October 10, 2013

We arrived quite late off the train to this quite dreary and unfriendly hotel - not a good first impression of Croatia ( luckily our holiday only improved greatly from here on !!) The room was very cramped and the carpet was extremely dirty. The staff were not at all helpful in suggesting where we might get a meal with the whole attitude being very poor. Location not brillant but ok once we mastered the trams.

  • Stayed September 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank brenandjoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review, November 5, 2013
Dear brenandjoan
Thank you for your review. First and foremost we would like to sincerely apologize for the unacceptable service you experienced. That is absolutely not the norm for us and we would love to make things right with you. Please feel free to reach out to me via email at (marketing@hotel-laguna.hr) so that we can look further into your experience.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Zagreb hotels

Seattle, Washington
Level Contributor
114 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed October 7, 2013 via mobile

Tired complex, from another era. Rooms really need updating. Public areas look good. Location likely good for those attending sports events at the stadium nearby, but a 30 to 45 minute unpleasant walk to the tourist attractions and hub of the city. Just as far from all but a couple of restaurants.

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RDB2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review, November 5, 2013
Dear RDB2004
Thank you for taking the time to write a review and for bringing to our attention the issues encountered by you during your stay at the Hotel. I sincerely apologize for the unfavorable experience you had and can assure you corrective action has been taken based on your comments. Please let us know if there is anything else we can do for you to win back your loyalty and trust.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
184 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 bubbles Reviewed September 17, 2013 via mobile

My husband and I spent one night here. It was quite far from the center of the city and the things we wanted to see. They do serve meals there. We had dinner which was very good. Both the food and the service was good. The breakfast was another story. Not too many choices I was interested in. I don't eat cauliflower, corn or pickles for breakfast. They did have some runny scrambled eggs yogurt and a few crumbling pastries. The hotel as a whole was ok for one night.

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank perakash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review, September 20, 2013
Dear Perakash,
thank you for sharing your feedback about your recent experience at the Laguna hotel, we really appreciate you taking the time to share this with us. I will pass along your comments to our staff here - we look forward to welcome you back to our hotel soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 23, 2013

I have stayed at this hotel on multiple occasions from October 2011.
It deserves one star more than the number of stars it is marked with.
Although several decades old, built in a period of socialism architecture, it is well maintained, still good looking and clean. Most of the rooms are refurbished. Staff is normal, appropriate.
Breakfast is great. I will add the value of the hotel's own parking, that reliefs you of payments of garage and/or valet parking on the streets.
For what it offers, it is really good value for money.
I only regret I was staying alone, and not only because the price per person will be much lower for double room occupancy.
But, it is that way in every hotel in the world, wen you travel alone on a business trip.

Room Tip: Ask for a refurbished room, the ones with a magnetic card entry, instead of those with traditional k...
See more room tips
  • Stayed July 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SrbaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review, August 24, 2013
Thank you kindly for your review of the Laguna Hotel. I am delighted to see that you enjoyed your stay with us, and we hope you will return to visit us again soon.
Sincerely,
Mr. Zeljko Mandaric, head of sales and marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Laguna

Property: Hotel Laguna
Address: Kranjceviceva 29, Zagreb 10000, Croatia
Location: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #46 of 60 Hotels in Zagreb
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Laguna 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Laguna Hotel Zagreb

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