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“Well located quality hotel”
4 of 5 bubbles Review of The Westin Zagreb

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The Westin Zagreb
Ranked #14 of 60 Hotels in Zagreb
Zurich
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Well located quality hotel”
4 of 5 bubbles Reviewed June 29, 2013

The hotel reception staff were excellent at both check in and check out. They were very attentive and courteous.

The room was well appointed, spacious and good quality linens and towels. The bathroom had a good shower. There is also free wi-fi in the rooms. There is a business centre on the ground floor where you can print if you need to.

We had a good view over the city.

It's within walking distance of the main sights in the city and is near the tram stop.

To be recommended.

Room Tip: Ask one with a view to the old city.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoL2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSanne, General Manager at The Westin Zagreb, responded to this review, July 5, 2013
Dear Sir, thank you for staying at the Westin and thank you for sharing your impressions online. We are glad you enjoyed your stay at the hotel and it would be great to see you back soon. With our best regards, Gunnar Sanne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,033 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (184)
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Dubai
Level Contributor
77 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed June 29, 2013

I did not understand why SPG group has given this hotel the Westin Brand. It is maybe they have had Sheraton, Four points and they did not want to double those brands. As a SPG gold member, I have had been in some Westin hotels in many countries but none of them were like this one.
To be fair, this hotel is good and like some old Sheraton hotel I've stayed in European countries.
The location is suitable and you have access to major tram lines in Zagreb. Zagreb center is in a distance of 20 minute walking and major attractions nearby. There are supermarkets and kiosks nearby you can by Simcards or Tram tickets.
The checking process was quick. The room was big enough and the furniture was ok but not new. Bathroom was large too. It had a big pool in the underground. The breakfast was simple in comparison to Sheraton and Westin.

Since the price is not high, it can be a good choice in Zagreb but do not expect the luxury.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank citoyen-du-universe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSanne, General Manager at The Westin Zagreb, responded to this review, July 2, 2013
Dear Sir, thank you for your response and feedback. We appreciate it and we hope to welcome you back in the near future. With best regards, Gunnar Sanne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Level Contributor
135 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed June 28, 2013

The Westin Zagreb, formerly known as Opera Hotel, is a convenient well-located hotel. Easily reachable on foot (approx 10 to 15 min) from both Train Station and the main ban Josip Jelacic square, where this city really pulses all day long.

Front desk staff are friendly and receptive. Check-in might be quite faster or simpler. At restaurant, however, I found them more protocolar than smiling.

Rooms are spacious and well equipped such as the bathroom. Showers had a good pressure. Bed and pillows were really comfortable making wake-up a really serious battle. But for my surprise, the air-conditioning didn't work during our entire 4-days stay. I pointed it out on the first day and I was told they had an issue with the central system that night and surely I would not have this kind of problem again. That was not what happened... Reading other guests' review complaining about the same matter I conclude their A/C system needs an urgently repair. It's also important to note that my room's device was apparently broken. Too bad for a 5-star hotel.

As noted before, I also had some issues with noise coming from outside or from side rooms. I was really annoyed when I was woken up before 6am by a guest seemingly doing his luggage to check-out.

Breakfast was huge and fresh. Lots of options to serve yourself. Food and drinks abound. Restaurant serves a nice meal and you can choose between a buffet-style or a la carte.

Despite some issues I metioned above, this is a good hotel to stay in Zagreb. Although it is showing some shades of time but I would probably stay there again if I come back.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenoka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSanne, General Manager at The Westin Zagreb, responded to this review, July 5, 2013
Dear Sir, Thank you for staying at the Westin. We are glad you appreciated the service from our associates. We are sorry for the inconvenience with the AC. We had some issues few days, but it is fixed. Thanks once again and welcome back. Best regards, Gunnar Sanne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed June 26, 2013 via mobile

Having stayed at Westin in Rome, on a tour, this was a disappointment. We were with another tour for this visit. The good news is the hotel is convenient to town, the bed comfortable and free wi-fi available. The bad is that the lamp shade wasn't even attached and hung at an angle (how could that be missed), the air conditioning dial didn't work (again how could that go unnoticed) so the room was hotter than we would have liked, the bath water took 1/2 hour to drain (again ....), the lighting in the bathroom was almost non existent and the room key was awkward to use. The water drainage was fixed, the other issues were commented on.
The breakfast buffet was good, our group dinner was not, very bland and dry.
We had difficulty doing an online flight check in and asked Reception to help to see if using their own language would help, and the male Receptionist told us he had never ever done an online check in.

Stayed June 2013, traveled as a couple
Helpful?
Thank RNP2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSanne, General Manager at The Westin Zagreb, responded to this review, July 2, 2013
Dear Sir, thank you for staying at the Westin and thank you for sharing your impression. We have taken care of the maintenance issues you mentioned and we thank you for bringing them to our attention. We hope to welcome you back soon and remain with our best regards for a continued good summer, Gunnar Sanne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mossel Bay
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed June 26, 2013

This was our first night in Croatia!! What a pleasant surprize The staff were very friendly, the rooms spacious and well furnished and very neat.
The breakfast exellent and we had a out of the book welcome dinner.
Thank you that you made our stay memorable.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AirDelMar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSanne, General Manager at The Westin Zagreb, responded to this review, July 5, 2013
Dear Sirs, Great information, thanks, and hope you enjoyed the rest of the stay in Croatia. Welcome back and best regards, Gunnar Sanne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed June 22, 2013

I was part of a small tour group, had a single room, but it was a spacious corner room on the 11th floor with a great view and large windows on 2 sides. Very comfortable bed(s) and quality linens. The bathroom facilities and shower were very good. Only one little problem - the air conditioning in my room didn't work, and it was very hot when the sun reached my east-facing room, despite the room-darkening curtains, which were gold and didn't darken enough. The staff said they were unable to fix the A/C, and brought up a fan, which made the second night much more bearable. I have wondered how long the A/C has been out of order and whether it was fixed in time for the next guest.

The breakfast buffet encompassed every taste that I can think of - I love the European meat, cheese, yogurt and rolls breakfast. they also had bacon and pancakes, eggs and sausages and potatoes for those who love them. The dinner buffet was also very good, with soups, a fine goulash, several kinds of meats, salads, veggies and pretty desserts. Service was ok but friendly. The manager kindly helped me get to another elevator when hundreds of college or school graduates arrived and filled the lobby (in a well-behaved wide line) to reach the site of their graduation festivities using all the regular elevators. It would have been an hour, otherwise. Very nice desk staff.

Walked to the main square and enjoyed being on my own in the city for a few hours. Would like to return to Zagreb, and would probably stay at the Westin again.

Room Tip: A higher floor gives a beautiful night-time view.
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nibiru888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSanne, General Manager at The Westin Zagreb, responded to this review, June 24, 2013
Dear Madame, thank you for staying at the Westin and thank you for sharing your impressions online. I am happy that you in general enjoyed your stay in the hotel and in Zagreb. We are sorry for the inconvenience with the airconditioning. The temperatures has been reaching 37 degrees C the last few days, which is very unusual for Zagreb and especially in combination with the high humidity. We hope to be able to welcome you back to Zagreb and remain with our best regards, Gunnar Sanne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed June 21, 2013 via mobile

A very nice view from the room, if you are on a higher floor. Checking in takes too many time, and surprised that you as platinum member choosing for the free breakfast instead of the points, sounds strange for the hotel. Maybe you can arrange the work better behind the desk and to serve more customers and do not count your money with two people in front of the desk for example and do not discuss in front of the customers discussing about a recipie with 3 if their are customers waiting.

staff is nice to help you if questions. Rooms are nice, if you have the suite, nice views too.
But they need some makeover also the carpet in the lift area, it looks like mountains........
But sleeping, pffff, you hear everything from outside.

Nice breakfast too, great fitness and swimming area.

Stayed June 2013, traveled as a couple
Helpful?
Thank DVK72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSanne, General Manager at The Westin Zagreb, responded to this review, July 5, 2013
Dear Sirs, thank you for staying at the Westin. We appreciate your feedback. We apologize for the lack of attention at the front desk and our front desk manager has taken immediate action on this. Once again thank and welcome back to the Westin. Best regards, Gunnar Sanne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Zagreb

Property: The Westin Zagreb
Address: Ulica Isidora Krshnjavoga 1, Zagreb 10000, Croatia
Location: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Zagreb
#5 Casino Hotel in Zagreb
#9 Family Hotel in Zagreb
#12 Luxury Hotel in Zagreb
#12 Business Hotel in Zagreb
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Westin Zagreb 5*
Number of rooms: 349
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Also Known As:
The Westin Zagreb Hotel Zagreb
Westin Zagreb
Zagreb Westin

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