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“Christmas Markets trip 13”

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Sheraton Zagreb Hotel
Ranked #9 of 59 Hotels in Zagreb
Certificate of Excellence
Reviewed December 9, 2013

A fantastic hotel located centrally for all major attractions. I booked this as a bargain weekend break for 4 couples on a Christmas markets trip to Zagreb. As per the brand this was a cracking hotel and the booking superb value for money. The reception staff (Nina) was great and very patient throughout the booking in process. She also confirmed our romantic evening dinner (part of the package) and helped book our segway tour of the city. Checking out was also very simple. Our evening dining experience was particularly enjoyable in terms of food and wine and especially our very attentive waiter. Breakfasts are plentiful and very varied in content and once again very helpful members of staff. The piano bar is pleasantly very comfortable and the prices good in comparison with other hotels we have experienced. The rooms are very well appointed as you would expect and extremely spacious and comfortable. A great stay.

Room Tip: Higher floors to rear inside seemed quiet enough
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  • Stayed: December 2013, traveled as a couple
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Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this reviewResponded December 11, 2013

Dear Paul,

You are too kind. Thank you so much for sharing your impressions. The best takeaway from this is that we can expect you back soon. We look foward to your coming back - let's reconnect.

Mario

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482 - 488 of 1,023 reviews

Reviewed November 28, 2013

This hotel was built in 1995, but you wouldn't think it. Its a tired looking hotel with decor that harks back to the 80's, wooden paneled furniture, old fashioned decor. The hotels plus points, large rooms (on the executive floor at least), a gym and pool and central location were quickly neutralised by a faulty air conditioning unit in my room and the ensuing fight to get moved to a room in which I could sleep.

I haven't stayed in many Sheraton hotels and to be honest if this is their offer I doubt i'd stay in many more.

  • Stayed: October 2013, traveled on business
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Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this reviewResponded December 2, 2013

Hi Scott!

I appreciate that you took the time and effort to share your impressions. I am looking into your observations regarding the A/C issues you had during the course of your stay. My apologies for the inconvenience. I would really appreciate the opportunity to make this good. Give us another opportunity to reconnect, and I can asure you that I will personally see to it that your stay is nothing short of great. As far as your comments with respect to decor is concerned, I can tell you that we will be rolling out a major refurbishment of guest-rooms, public areas and food and beveragev outlets as of this winter.

I really hope to see you back!
Mario

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Reviewed November 14, 2013

In Eastern Europe, finding reliable lodging its not an easy task. So, if your wallet is up to the challenge, Sheraton Zagreb is your answer if you are in the city. Nothing above of what you will get at any other Sheraton. The location is fantastic. We drove there and had no trouble finding it.The hotel is one more sample of good American hospitality "know how". Everybody, from the doorman to the housekeeping department or the food and beverage service persons know what they are doing. Good service, good English, professionalism and efficiency. The hotel should soon go a modernization. Don`t get me wrong, all rooms are sufficiently sized, impeccable, immaculate clean and everything works (even the TV remote...hurray!) but times flies and besides the nice work they have done at the coffee shop all other areas should be scheduled for an upgrade. The lobby bar is a real "comfort zone" for foreigners returning from a hectic, confusing business day in Croatia. All prices are "west European" but, as I said, if you can afford it, its a terrific value.

  • Stayed: September 2013, traveled on business
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1  Thank jvp-esp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this reviewResponded November 18, 2013

Dear jvp-esp,

Thank you for sharing such a content-rich impression of your stay with us - this is really helpful - much appreciated. It is reassuring to note that you were satisfied with our product and services, and we can only express our hope that we will have the pleasure of your returning soon. FYI - we are embarking on a refurbishment of guest-rooms, public areas and F&B outlets as of this upcoming winter.

Mario

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Reviewed November 13, 2013

We enjoyed our stay at this hotel and have no complaints whatsoever. Fairly good value for 4 star. Some parts are a bit tired looking but the comfort was there. About 15 minutes flat walk to the main square.

  • Stayed: October 2013, traveled as a couple
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Thank geonic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this reviewResponded November 18, 2013

Dear geonic,

Thank you for this; it's reassuring to see that we were on top of the game. This is a call to reconnect, so do come back soon - we eagerly await your return.

Cheers,
Mario

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Reviewed November 11, 2013

Well located and with a kind staff
Good breakfast in a beautiful Lobby and piano bar. large front desk to be attended.
good two saunas and spa
Good bed to have a good rest.
good bathtube
swimming pool is good, but not enough heated.

Room Tip: ask to be to the front. had the #453 and was good with the possibility of the view.
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  • Stayed: November 2013, traveled on business
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Thank GuilhermeSprenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this reviewResponded November 18, 2013

Dear GuilhermeSprenger,

Thank you so much for sharing this with us. Great to hear we were on top of the game in terms of delivering on a pleasant stay for you. We look forward to reconnecting; we eagerly await your return.

Cheers,
Mario

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Reviewed November 4, 2013

Could see they planned a menu with care. Rooms were clean, cozy and tastefully done, with a spacious bath. Only surprising thing was the WC for the lobby and dining area was two flights of stairs below in a 'basement' setting. Otherwise service was good and the atmosphere pleasing.

Room Tip: The hotel is not in a busy part of town so there are no bedroom noise problems,
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  • Stayed: October 2013, traveled with friends
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Thank unica_hija77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this reviewResponded November 7, 2013

Dear unica_hija77,

It is a tremendous delight to hear that we delivered so well on your experience. Thanks so much for setting aside the time to share your impressions. We look forward to reconnecting with you soon!

Mario

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Reviewed November 1, 2013

The location of the hotel is ok, about a 15 min walk from all the action. The staff are friendly and helpful, except for one rude housekeeper that gave us dirty looks when we asked for an extra bottle of water. Breakfast in the morning was also very good. Only let down as the condition of the rooms and the general shabbiness of the hotel. It looks aged, and needs a small cosmetic overhaul to bring it back to life. The free wifi was excellent though.

Room Tip: Try to get the sixth floor.
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  • Stayed: October 2013, traveled on business
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Thank Kinoby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this reviewResponded November 4, 2013

Hi Kinoby!

Thank you for sharing your stay experience with us. First and foremost of all, I can assure you that we can do better for you in the event you decide to come back to Zagreb. I'll be sure to take up the issue you had with my HK employee with my Executive Housekeeper. There's no room for rudeness in this business, and I apologize for the inconvenience you encountered. FYI - we're rolling out a major refurb of guest-rooms, public areas and F&B outlets as of the end of this year. Come back, let's reconnect - I assure you we'll deliver!

Mario

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Additional Information about Sheraton Zagreb Hotel

Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Location: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Zagreb
#8 Luxury Hotel in Zagreb
#11 Business Hotel in Zagreb
#12 Family Hotel in Zagreb
Price Range: $108 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Zagreb Hotel 5*
Number of rooms: 306
Official Description (provided by the hotel):
Located in the city centre, Sheraton Zagreb Hotel is just a stroll away from the main attractions where Zagreb's history and tradition can be witnessed in museums and galleries, architecture, numerous theaters, lively cafés, and bars. Offering easy access to the city's main points of interest and close to public transport, we are the hotel of choice for business and leisure travellers. Bright and spacious, our 306 guest rooms and suites feature a personal and inviting atmosphere and modern conveniences. Make time for yourself at our heated indoor pool, Wellness & Spa centre and fitness facility. Plan a successful business event in our halls and rooms. Our modern and multi functional halls are ideal for your conferences, meetings or events. ... more   less 
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Also Known As:
Sheraton Zagreb
Zagreb Sheraton

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