Alright, I know that standards are different between European and American ratings but on the Sheraton website this hotel is listed as a 5 star hotel. My issue is the normal maintenance issues that this hotel exhibits that definitely takes away from its luster.
Some of my constructive criticism includes:
- my room (#353 had black mold in the right corner of the bathtub - easy caulking fix).
- several worn out spots on the carpets (hallways and steps).
- bad chipping on my bedroom door.
So, to be fair I must acknowledge the very friendly and professional service that I received during check, the friendly staff during breakfast, and the clean and pleasant lobby. Breakfast buffet has quite the variety but is it worth 22 euro with several other options within a quick walk....btw, the coffee during breakfast was rather quite good.
PS - I spent a few days at the Warsaw Sheraton and I can attest that this hotel is much closer to a 5 star hotel that the Zagreb Sheraton.More
- Free Wifi