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“Superb service, excellent rooms”

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Esplanade Zagreb Hotel
Ranked #1 of 59 Hotels in Zagreb
Certificate of Excellence
Kansas City, Missouri
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Superb service, excellent rooms”
Reviewed January 10, 2010

Impeccable service, very elegant and spacious room. The concierge did everything possible to secure us tickets to the ballet.

Stayed October 2009, traveled on business
Helpful?
1 Thank MrikaT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Regent-Esplanade, General Manager at Esplanade Zagreb Hotel, responded to this review, January 11, 2010
Great to hear and I hope you got to go to the ballet!

For the benefit of others, it's always worth checking the Zagreb Tourist Board web-site to see what's on and we're happy to help with information or to book tickets.

With regards
Philip Mahoney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,592 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (309)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
New York City, New York
Level 3 Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 28, 2009

This hotel is the grande dame of Zagreb hotels, and quite a legend. It offers incredible service, food and beautiful, elegant and spacious rooms. The staff were very friendly and helpful. It is very good value for money by any 5-star hotel standards. Easy walk into the center of Zagreb and right next to the train station. I came here as a child stopping over in Zagreb on a train trip to Germany and I have never forgotten eating in the grandiose main dining hall ( which is now open only for special events). This is a fantastic place with lots of history and I recommend it highly !

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Silvia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Regent-Esplanade, General Manager at Esplanade Zagreb Hotel, responded to this review, January 3, 2010
Many thanks for the comments; it's great to hear when our guests are completely satisfied.

I'm delighted you found the team here to be so friendly and helpful; hospitality is what we're all about and it's lovely when it comes across so strongly.

With regards
Philip Mahoney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sweden
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 26, 2009

Slept there excellent beds, ate there wow what a luxury Of taste, if you love food if you like luxury. Head there, dont waist time As life is short

  • Stayed July 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Espegarde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pembroke Pines, Florida
Level 6 Contributor
600 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 581 helpful votes
Reviewed December 22, 2009

I work in the hospitality industry for over 20 years and as a director in a company I wish the company I work for offers such a wonderful service and experience as Regent Esplanade in Zagreb. This superb hotel offers all - class, service, style, everything a hotel should offer. Excellent staff, food and wonderful rooms. I will return there...

  • Stayed February 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank InterMMiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Regent-Esplanade, General Manager at Esplanade Zagreb Hotel, responded to this review, December 25, 2009
Thanks for your comments and I'm really glad you liked the hotel.

Your observations about Vantage are spot on - even in this difficult year, they have worked very hard with partners like ourselves to maintain the quality of their offering and it's lovely to see that their hard work has paid off.

With kindest regards
Philip Mahoney
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San Francisco
Level 5 Contributor
95 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 4, 2009

A friend and I took a Vantage Deluxe World Travel tour of Croatia and the Esplanade was probably the best hotel in which we stayed while there. I should mention that Vantage put us into excellent hotels throughout our tour, and I'd recommend Vantage highly.
The Esplanade room was 5 star--huge bathroom with separate shower stall in addition to the tub, and all marble, too. Everything was first class--a real gem of a hotel.

  • Stayed September 2007
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iQuack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Regent-Esplanade, General Manager at Esplanade Zagreb Hotel, responded to this review, December 8, 2009
Probably the best in Zagreb???

Thanks, anyway; I'm just pleased you liked it!

With kind regards
Philip Mahoney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 5 Contributor
94 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 2, 2009

Hi I conducted a team day at the Esplande Regent hotel in Zagreb on Dec 1st 2009. First rate service. The meetings and event manager Josip Friscic attended to my meeting needs in a very friendly, courteous and efficient way - he was a consummate professional.
I would unhesitatingly recommend the hotel for business meetings.

In addition all other staff that I encountered were excellent, concierge, front desk, bar and restaurant team all very polite, friendly and efficient. This hotel achieves very high standards and is among the best I have stated at. (I am in hotels many times a month)
I doubt you can find better service in any hotel in Europe. Outstanding.

  • Stayed December 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aqasaxman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Regent-Esplanade, General Manager at Esplanade Zagreb Hotel, responded to this review, December 8, 2009
Thanks for the review and it's great to see Meetings Organisers now using this site.

I really am delighted everything went so well and it's so gratifying to hear that we got the hospitality right; this is always the most difficult part to do well consistently and I'm so pleased Josip and the rest of the team did themselves proud.

Kind regards
Philip Mahoney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 15, 2009

Over the past month I have conducted two 2-day trainings at the Esplanade and both times the venue and the service was among the best I have ever experienced. Mr. Friscic, the meetings and events manager, took care of our group's every need and request, including adjusting the room temperature during the day as the afternoon sun made the room warmer. He was there within seconds of making the request. Wow! The room set-up, equipment, and little details (e.g., note pads and desk blotters for the training materials) provided an extra special elegance to the venue. Having internet access for the training was a necessity and the speed was sufficient. Also, the staff brought extension cords to accommodate nearly 20 laptops! The food and wait staff were also excellent. It made the hard work we were doing most pleasant . Thank you.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BDS-Consultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Regent-Esplanade, General Manager at Esplanade Zagreb Hotel, responded to this review, November 16, 2009
Thank you so much for this positive review. I know that Josip Friscic and his team will be delighted with how pleased you were with their service. He is something of an institution in the hotel; he's totally dedicated and we're very lucky to have him!

With regards
Philip Mahoney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Esplanade Zagreb Hotel

Property: Esplanade Zagreb Hotel
Address: Mihanoviceva 1, Zagreb 10000, Croatia (Formerly Regent Esplanade Zagreb)
Phone Number:
Location: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Zagreb
#1 Business Hotel in Zagreb
#2 Family Hotel in Zagreb
#2 Romantic Hotel in Zagreb
Price Range (Based on Average Rates): $
Hotel Class:5 star — Esplanade Zagreb Hotel 5*
Number of rooms: 208
Official Description (provided by the hotel):
Esplanade Zagreb Hotel built in 1925 for the passengers of the old Orient Express and completely renovated in 2004, features 208 spacious and lavishly furnished rooms and suites. Our Zagreb hotel rooms and suites feature luxurious and convenient amenities such as marble bathrooms, fluffy bathrobes and free super fast Internet access. Esplanade Zagreb accommodations provide the best of both luxury and convenience and are ideal for busy travelers and those seeking rest and relaxation. ... more   less 
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Also Known As:
Regent Esplanade, Zagreb Hotel Zagreb
Regent Zagreb
Zagreb Regent

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