The other day a friend and I went to Lenucci to have a cup of coffee.
We climbed upstairs to the deck and took a table there. Waiting and waiting for about 20 min, no waiter came. However, there were at least 4 waiters downstairs at the bar, even one of them glanced to the top deck and saw as, but nobody bothered to come. There were only a few guests in Lenucci at the moment, so I doubt that it's because they were too busy :)
Anyway, they have excellent hot chocolate. Too bad you can't have it when you'd like to...pitty
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