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“Ok hotel, but out of the city centre”

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Metropolitan Hotel Sofia
Ranked #15 of 133 Hotels in Sofia
Certificate of Excellence
BUCHAREST
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Ok hotel, but out of the city centre”
Reviewed August 11, 2013

I have stayed in Metropolitan Hotel for couple of nights...It is a nice, modern and very clean hotel, i guess its major problem is the location, as this is really out of the city center...You have to do a good walk of 15 minutes before reaching a tube station from where you will need another 15-20 minutes..
I cant comment too much on the quality of breakfast, as during my stay there were a lot of athletes in the hotel (Deaflympics Games hosted by Sofia), and i like to believe the quality of food was a bit down than during normal days...
Another con it will be the fact that it gets really hot during the day in the rooms and upper floors of the hotel, as the hotel is made of glass and stays in the sun for all day long....
The management of the hotel was very attentive and solved very quick all minor things reported (like wifi etc), so i guess it goes in a good direction..:)

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank neamtzu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MetropolitanHotelSof, Director of Sales at Metropolitan Hotel Sofia, responded to this review, August 12, 2013
Dear Neamtzu,

First of all, thank you for your sincere review.

If you stay with us again, I would like to offer you to take advantage of our own transportation vehicles - 2 buses, which are at guests' disposal for transfers to any location in the city.

Regarding the breakfast, we are proud to offer the most abundant and best quality breakfast in Sofia. Indeed, we provided accommodation for more than 250 athletes during the time of your stay, which might have obstructed the usual nice breakfast experience. However, this event was exceptional and next time, you will have the chance to try our rich breakfast buffet.

Due to the high occupancy and extremely hot temperatures at the end of July, we had a few rooms with air conditioning malfunctions, but we have solved the issue immediately and now everything works perfectly.

It will be a true recognition for the entire hotel team if you decide to visit us again.

Kindest regards,
Martina Sarafova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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364 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
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Kuwait
Level Contributor
195 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed June 27, 2013 via mobile

A Nice, modern hotel with modern, comfortable rooms that are clean albeit a bit basic. The breakfast was excellent with a good range on offer. It is unfortunate that the staff at the hotel were not very "smiley"; all a bit glum and not very welcoming. We liked it though.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZiadR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 24, 2013

We thoroughly enjoyed our 2 nights stay in this wonderful hotel. The hotel rooms are very spacious, clean and with new and modern conveniences. This hotel provides free mini bar drinks which are RE-SUPPLIED daily! - an unbelievable experience.
Food at the restaurant is also very good and with good service.
Within walking distance to shopping complex. Location is good and away from traffic.

Room Tip: Not an issue.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tong125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MetropolitanHotelSof, Director of Sales at Metropolitan Hotel Sofia, responded to this review, June 26, 2013
Dear Mr. Tong,

Thank for sparing from your time to review Metropolitan Hotel Sofia on TripAdvisor. It is strongly motivating for our employees to read our valued guests' opinions, especially when they are so positive and inspiring. I guarantee you that we are constantly trying to improve the service quality and to maintain the value that we provide to our customers.

It will be a great pleasure for us if you decide to come back to the MET.

Wishing you all the best,
Martina Sarafova
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Mumbai (Bombay), India
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 12, 2013 via mobile

Very clean nice large roooms. Good security. Little away from city centre quite location but nothing is nearby atall. They have a mall opposite which has a good food court. Place is good but far from city.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sachin-The-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MetropolitanHotelSof, Director of Sales at Metropolitan Hotel Sofia, responded to this review, June 17, 2013
Dear Sachin,

Thank you for choosing Metropolitan Hotel Sofia!
I hope you enjoyed your stay and will be more than happy to welcome you back during your next trip.

It is very helpful for our team when guests spare some time to review us on TripAdvisor.
It is also very important for future visitors to read past guests’ reviews before booking their own stay.

I would like to mention that we have 2 Mercedes Sprinter buses (8+1 seats) that are available for transfers from/to the airport, the city center and any other location. If you decide to be our guests again, we will gladly offer you the opportunity to use the shuttle bus to take you to any point of interest.

Sincerely,

Martina Sarafova
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
100 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 6, 2013 via mobile

I stayed at the Grand over the weekend and other than its location it had nothing more to offer than this hotel, in fact I preferred this hotel. Superb staff, better breakfast and breakfast experience. The waiters on an evening wanted to make sure you were well looked after and the reception staff were the same. If I was to have one complaint it would be to sort the coffee service in a morning but hey how minor is that.

Stayed June 2013, traveled on business
Helpful?
1 Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
67 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed June 4, 2013

It is a typical business and convention hotel, with all services that a business traveler expects. Complementary mini bar, free wifi, ATM in the hotel and free airport pick up.

Staff is friendly and has a perfect level of English, German is spoke widely.

Just add a little personal style and charme it would be perfect.

the location is convenient to the airport and to the expo center.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Hubeerrt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 14, 2013

this was our first night in the metropolitan hotel, because we went there, to meet some friends nearby. pretty modern and large hotel - not far from the center. with car it was10 minutes. there is also a metro station 10 minutes walking away.
nice and friendly service at the bar and restaurant.
employess had been friendly andmade fast service.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank blancacosta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Metropolitan Hotel Sofia

Property: Metropolitan Hotel Sofia
Address: bul.Tsarigradsko shose 64, Sofia 1784, Bulgaria
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 133 Hotels in Sofia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Metropolitan Hotel Sofia 4*
Number of rooms: 201
Official Description (provided by the hotel):
Metropolitan is a 4* stylish urban hotel with unconventional design. It is strategically located at the eastern gate of the capital - close to Sofia Airport and the city center, on the way to Business Park Sofia and at a walking distance from Inter Expo Center and shopping center The Mall.High-quality service, feel-at-home sensation and varied entertainment make your stay a memorable experience. ... more   less 
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