I had a really horrible, threatening experience here. The hotel itself is adequate but gloomy and stinks of stale smoke - not surprising when friends of the receptionist hang out all day in the foyer smoking- but the staff were threatening and scared me. When I went to check out I was told the credit card machine wouldn't work. I was confronted by 3 young men at the desk, only one of whom spoke English, demanding in a very nasty manner that I pay in cash. I went to the cash point but was only allowed to take out 400 leva. The bill was 440. I scraped together every last leva I had including my taxi fare to the airport but still only had 437 leva. I asked them to accept this and they became extremely hostile and aggressive. They even asked me to ask one of the other hotel guests to pay! The man on the desk said that the other men would accompany back to the cash point to see if I was telling the truth. I was told there was no manager to speak to and that this was my problem not theirs. All the time the two other men were standing very close to me and smoking and I was genuinely frightened by this point. In the end I gave them my email address and told them to invoice me for the rest. However then they refused to give me a receipt for the money I had paid and I was expected to leave 437 in cash on the desk with no receipt. Another row ensured and I did get it eventually but I have no idea if this was all a big scam to get me to pay in cash which they then would pocket. I was just relieved to leave but then had to walk 25 minutes across town to get a bus to the airport with my very last leva. Needless to say the staff at the hotel had told me there was no bus and there was nothing they could do. I made my flight by a whisker and have never been more grateful to see BA in my life.
This was the worst hotel expereince I have ever had and I would not recommend that anyone stays here. I am well travelled and quite used to staying on my own and I have never felt as intimidated as I was by the horrible thugs here.
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- Also Known As:
- Art Otel Sofia