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Holiday Inn Sofia
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Reviews (382)
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186 - 191 of 382 reviews
Reviewed July 29, 2013

Not a bad hotel; clean, modern, good amenities. Excellent location if you are working in the Sofia Business Park. However, it is very much on the outskirts of Sofia - a 30 min taxi ride to the city centre.

The rooms were large, modern and well maintained. Reception staff were welcoming but could not sort out a problem with internet access - the service was down on my first night and Reception had a problem issuing me with access codes for the rest of my stay.

Food? Breakfasts good but not an extensive spread. Wholesome and good service.

  • Stayed: July 2013, traveled on business
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Thank NorthCurryNeil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this reviewResponded July 30, 2013

Dear Valued Guest

Thank you for taking the time to write about your recent stay at the 5-star Holiday Inn Sofia. We were delighted to have read your very positive comments relating to the high quality of our guest bedrooms and the immaculate condition of our property.

I apologise that the internet was not fully operational on the first night of your stay. The reason for this is that we were in the final stages of a complete upgrading of the entire infrastructure of our high speed internet system across the hotel including installation of the latest new wireless access points throughout the hotel. I am pleased to advise that our high-speed internet access is now perfect across the hotel and you will definitely notice the difference during your next stay at our hotel.

Once again, thank you for your review. We look forward to your future visits at the Holiday Inn Sofia,

Kind Regards

The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

Just spent 2 nights here on a business trip and thoroughly enjoyed it.
Location is great for the new business park.
All the staff are friendly, polite and attentive. The Hotel is nice and clean and the rooms are a decent size too.
Nice bar area and fantastic food at very reasonable prices.
You can eat and drink out on to the terrace too and just watch the world go by.
Didn't have time to do the spa thing, but it looked amazing.
Free shuttle bus to and from the airport reduces the stress.
My only gripe was the Internet was a bit hit and miss in the room and as a business traveller, it's an important issue, so I perhaps harshly have docked a star.
However the WiFi was great all downstairs and on the terrace too.

Highly recommended.

Stayed: July 2013, traveled on business
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this reviewResponded July 30, 2013

Dear Valued Guest

We appreciate you taking the time to make us aware of your delightful experience during your recent stay at the Holiday Inn Sofia.

We are always pleased to receive our valued guests' feedback of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to share it with the travelling public.

We are listening to our guests' feedback and are excited to inform that we have just completed a total renewal of the entire internet system with the latest technologies available on the market. Our high-speed internet access is flawless at each point throughout the hotel and you will definitely feel the difference during your next stay at our hotel.

Also, we highly recommend you to not miss the Esprit Leisure & Spa Club during your next visits - it is claimed by our guests to be one of the best in town and we are sure you will enjoy it!

Thank you once again for your lovely review. We hope to welcome you back in the very near future.

Kind Regards

The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

We had 1 night here & enjoyed a nice coffee at a coffee bar across the road by the pond. There was also a small supermarket that meant we could easily stock up on water. We had a nice bathroom with a great shower & bath. Tea, coffee, fridge& air con. We had an excellent meal & bottle of red wine on the hotels onside sitting area.The staff were very helpful& friendly. Surrounded by offices meant it was very quiet in the evening. A good car park & a lovely indoor 19 meter swimming pool. We would use this hotel again.

  • Stayed: July 2013, traveled as a couple
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Thank NorfolkMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this reviewResponded July 23, 2013

Dear Valued Guests

Thank you very much for taking the time to write about your lovely experience with the Holiday Inn Sofia.

It is our main goal to provide top quality services and accomodation, and we are delighted to know you have enjoyed your stay with us. We appreciate you mentioning our great guest room and bathroom facilities and amenities, the delicious meals served at the Brasserie Restaurant & Terrace and the tranquillity of the surrounding area.

Thank you once again for your custom. Looking forward to your next stay with us,

Sincerely,

The Hotel Management

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Reviewed July 18, 2013

It's a good hotel. I chose a suite this time and enjoyed the luxury of a separate living/dining room - very large table. Breakfasts are as good as ever and the staff is generally happy and helpful.

There are a couple of quickiemart type shops in the business park and this time I discovered a Burger King! The BK is located as part of the cinema complex.

The hotel does make a good cheeseburger - but I'd never had a BK in Bulgaria before so had to try it. Like many young Bulgarians, the BK guy was happy to practice his English.

Pool is still good - even managed to go outside for a roll in the snow before going to the sauna.

Room Tip: I always ask for a room with no connecting door.
  • Stayed: February 2013, traveled on business
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Thank canoepunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this reviewResponded July 23, 2013

Dear Valued Guest

Thank you very much for taking the time to share your lovely comments about your experience with the Holiday Inn Sofia.

It is real pleasure to know we are meeting and exceeding your expectations and are among your prefered hotels! This is truly rewarding and we shall share your comments with out entire staff as a reinforcement to continue making our hotel a leader in excellence.

Once again, thank you for being our loyal guest. We hope to welcome you again at the Holiday Inn Sofia in the near future!

Sincerely,

The Hotel Management

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Reviewed June 22, 2013

It was my first time to visit Sofia and we were booked in this hotel. Their breakfast was good and the staff were very accommodating. Their location was great since it was just a short 10-minute walk to the nearest mall. Their gym and swimming pool facilities were also neat.

  • Stayed: October 2012, traveled on business
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Thank teejgonzales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this reviewResponded June 25, 2013

Dear Valued Guest

Thank you very much for your review following your stay at the Holiday Inn Sofia.

It is with pleasure that we have read your very positive comments related to the services and facilities we offer. Our main goal is to meet and exceed our guests’ expectations and we are delighted to know we have succeeded.

Once again, thank you for your custom. We look forward to welcoming you again at the Holiday Inn Sofia!

Sincerely,

The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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