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Review of Holiday Inn Sofia

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Holiday Inn Sofia
Ranked #17 of 135 Hotels in Sofia
Certificate of Excellence
Reviewed December 24, 2012

I last reviewed the Holiday Inn Sofia almost 5 years ago, and I just had a chance to stay there again after an absence of 3 years.
I was very happy to find that the high standards of the rooms, the service and the food have been maintained.
And the airport shuttle service was provided at no extra cost to me!

  • Stayed: December 2012, traveled on business
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Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this reviewResponded January 8, 2013

Dear Guest

Let us take the opportunity to thank you for choosing Holiday Inn Sofia again.

It is real pleasure for us to know we have met your expectations. Our main goal is to maintain highest quality of services and facilities offered, which places us among the leaders in excellence, and it is trully rewarding when our valued guests recognize this and take the time to share it with the public.

Once again, thank you for staying with us. We hope in future we will have the chance to welcome you in the hotel more often!

Sincerely,

The Hotel Management

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187 - 193 of 353 reviews

Reviewed December 21, 2012

Not a bad hotel, but a few problems really irritated me.
First the good: the rooms are nice, quiet, nicely heated and have both a shower and a bathtub.
There is a free shuttle from the airport if you book an executive room.
So those executive rooms have some extra to make your life easier, except it is a scam : They talk about “Luxury Bedding and Branded Guest Toiletries” and “Complimentary Mineral and Sparkling Water”. Yes, it is there, but only the first day ! The toiletries is not replaced every day and the water is free only on the first day, after that it’s 4 euros per bottle (normal price in Bulgaria is 30 cents for a bottle).
This should never happen in a supposedly 5 stars hotel. I pay every day the full price, I want every day the full service, toiletry, water and the chocolate that goes with it. It’s cost them less than 1 euro per day, they should not act as a 2 stars hotel.
The breakfast is fine, but the coffee is disgusting. They should have a nespresso machine or something similar, easy and good.
All together, very mixed feeling about this one. It's probably a nice hotel for bulgaria, but there is room for improvement.

Room Tip: one side has a view on the mountain
See more room tips
  • Stayed: December 2012, traveled on business
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3  Thank Leodium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Sofia, responded to this reviewResponded January 4, 2013

Dear Leodium,

Thank you so much for your review of our hotel. Please allow me to apologize for the issues you had with the additional amenities of your room and any inconvenience you may have experienced that did not live up to your expectations. I am also sorry you were not satisfied with our coffee. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Thank you for staying with us and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed December 13, 2012

I've stayed in this hotel quite a few times now and am usually suitably impressed. The staff is welcoming, the pool is good and the rooms are quiet and comfortable.

The hotel is situated outside the centre of the city so it is good for business. If you want to see the city then take a taxi. But beware. The taxis often do not have seatbelts and the drivers can be, umm, assertive. Having been involved in a minor bash in Sofia a year or two ago I always ask for a car with seatbelts.

There is a Quikiemart shop just accross from the hotel, near the pond. You can buy sweets, toilitries etc there.

Room Tip: All rooms are pretty quiet. Suites are nice.
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  • Stayed: December 2012, traveled on business
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2  Thank canoepunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this reviewResponded December 15, 2012

Dear Guest

Thank you very much for taking the time to write about your great experience with the Holiday Inn Sofia.

It is our main goal to meet and exceed our guests’ expectations in every aspect of their stay with us, and your recognition in this regard is very important to us.

We value your custom and look forward to see you again at the Holiday Inn Sofia!

Kind Regards

The Hotel Management

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Reviewed December 8, 2012

The hotel itself is very nice and I really like staying there. I did try the Hilton in town however it's to cold. This hotel and their staff is more friendly. Internet works, Their Gym and Spa is wonderful also. The rooms and beds are at an excellent standard and it's totally clean everywhere. What more can you ask for?

However their resturant (Breakfast, lunch & dinner) could be improved. I am missing home cooked food with local ingridients. A Fresh Juice in the morning - not from concentrate - A home made fresh smoothie. It would be great if their kitchen invested in "Brain Food". Would want more fish, whole-grain products, fruits, vegetables. Obiously Primarily fresh, locally sourced ingredients. Pure ingredients with minimal industrial processing, Natural sweeteners.

If you arrive via the Airport. Do youself a favour and order the hotel bus, rather than the taxi's in the airport. Their Taxi's in Sofia is a total rip off. The holidayinn drivers are very friendly and take good care of you.

Overall it's a great hotel and I am a very happy customer and will revisit in a couple of days :-)

Room Tip: Try and get a room with a view to the mountains
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  • Stayed: July 2012, traveled on business
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2  Thank Keld M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this reviewResponded December 12, 2012

Dear Guest

We would like to thank you for your custom and for your wonderful feedback following your recent stay at the Holiday Inn Sofia. We were delighted you enjoyed your stay with us and appreciate your lovely comments in respect of the friendly attitude of our team members, the high quality of services and facilites offered and the exceptional cleanliness in our hotel.

It is indeed the personalized touch and the attention to detail which makes our hotel stand out from the rest. Your comments will be shared with our entire team as a reinforcement to continue making the Holiday Inn Sofia a leader in excellence.

Further to your comment about the restaurant, please note our international kitchen brigade is one of the best in the city and our various menu options – A La Carte and Buffets – are designed to cater for the varied tastes and preferences of our guests. In addition to the A La Carte, we offer varieties of wonderful buffets during the weekdays – from BBQ and Italian Live Cooking to Traditional Bulgarian Evenings with freshly made local dishes. All food ingredients are fresh and high quality, including the fish which is specifically imported for us.

Once again, we appreciate you taking the time to write about your stay with us and look forward to see you again,

Kind Regards

The Hotel Management

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Reviewed December 6, 2012

This hotel deserves all of its 5 stars. You get all the assistance from its well-trained staff, and everybody speaks excellent English here. The rooms are spacious, well-equipped, and everything looks and feels brand new here. Everything is sparkling clean. Location is the only drawback, as this hotel is on the outskirts of Sofia, but if you're here for business and don't plan to do much sightseeing, this is the hotel to choose, definitely.
Their spa is also very good from what I know, but I never had time to visit.

  • Stayed: December 2012, traveled on business
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1  Thank Gregory K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this reviewResponded December 12, 2012

Dear Valued Guest

We are most appreciative to you for your wonderful feedback following your recent stay at the 5 Star Holiday Inn Sofia.

It is truly rewarding when our guests take the time to provide such a wonderful review and your feedback has been very motivational for the team.

In relation to our location, we are conveniently located for both the airport and the city center. For a very reasonable price of approx. EUR 6 on the hotel shuttle bus or taxi, and within only and 10-15 minutes’ drive, you can reach most of Sofia’s primary places of importance in the city centre.

We hope you will have the chance to visit our superb finest Esprit Leisure & Spa that during your next stay – either for a relaxing hot stone or chocolate therapy massage or a range of pampering spa treatments.

Once again, thank you for your lovely comments. We look forward to having the pleasure of being of service to you in the near future.

Kind Regards

The Hotel Management

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Reviewed November 26, 2012

Clean spacious room , modern furnishing. Excellent quality and comfort. Staff friendly and professional. Breakfast was very good and included in the room's price. Very good and cheap lunch buffet. Great pool and spa. 24H parking services for free
We spent our X-mas holidays and it was amazing!! Our kids spent a lot of time in the pool swimming. There is an etnertaining center with cinema and restaurants just beside the hotel. There are very good restaurants there with very good quality and extremely low prices.
Just across the street there is a DM MARKET for ladies who want to buy cosmetics.
Internet connection very expencive...it should free.
Easy access to the ring road and just 10 min drive to the city center.
Definately would stay again!!! Excellent value for its price!!

  • Stayed: December 2011, traveled with family
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3  Thank Lina30ri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this reviewResponded November 29, 2012

Dear Valued Guest

We thank you very much for your wonderful comments about your stay with us for your Christmas holidays.

It was truly a great pleasure to read your positive feedback in particular in respect of services, facilities and the staff attitude for which we thank you . It will be shared with our entire team as a reinforcement to continue their efforts in making the Holiday Inn Sofia a leader in excellence.

Further to your note about the internet charge, please be advised we have variety of packages to suit the different tastes and needs of our guests, also one inclusive of internet which you may consider choosing for your next stays with us.

Thank you once again for taking the time to provide your valuable feedback. We would be delighted to welcome you again during this Holiday Season!

Sincerely

The Hotel Management

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Reviewed November 5, 2012

Great hotel, very simple check-in, lovely clean rooms, superb staff and great facilities.

Didn't get to test out the pool during my stay but I did take a shoulder and neck massage, very relaxing indeed.

I even left a couple of items behind and not even this was too much trouble for the hotel staff to snail mail to me, superb.

  • Stayed: October 2012, traveled on business
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1  Thank slimboywynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this reviewResponded November 13, 2012

Dear Guest

Thank you for taking the time to write about your memorable experience at the Holiday Inn Sofia.

It is a real pleasure to read your lovely comments about our hotel, facilities, staff and services. Our main goal is to meet and exceed the expectations of our valuable guests, and we are pleased to understand that we have succeeded.

We thank you for choosing our hotel for your accommodation needs and hope to see you again in the near future.

Sincerely,

The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Sofia

Address: bul.Aleksandar Malinov 111, Sofia 1766, Bulgaria
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Sofia
#5 Spa Hotel in Sofia
#12 Business Hotel in Sofia
#12 Luxury Hotel in Sofia
#14 Romantic Hotel in Sofia
Price Range: $69 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Holiday Inn Sofia 5*
Number of rooms: 130
Official Description (provided by the hotel):
A warm "Welcome" to Sofia's newest 5 Star hotel. Winner of the InterContinental Hotels Group ‘Best Newcomer Award’ 2008, the 'Building of the Year Award" and the InterContinental Hotels Group ‘Torchbearer Award’ 2009, 2010 and 2011 the Holiday Inn, Sofia features the highest standards of international contemporary design, comfort and service alongside unparalleled facilities in one of Eastern Europe's most vivacious, dynamic and charismatic cities.Enjoy the best of both worlds with extensive SPA and Conference facilities at the exceptional 5 Star hotel Holiday Inn Sofia, Bulgaria. Just 10 minutes from Sofia Airport and Sofia City Center on the hotel’s shuttle bus, the hotel is ideally located in the foothills of the Vitosha Mountains within close proximity of Sofia city centre.Winner of numerous international awards, the Holiday Inn Sofia is proud of its unrivalled levels of standards and services. The Holiday Inn Sofia offers 130 luxurious spacious bedrooms, including Executive Rooms and Suites, many with breathtaking views of the imposing Vitosha Mountain.The hotel’s extensive Conference & Banqueting facilities are unrivalled in Sofia, combining the latest technology with personalized service. Dedicated staff on our self-contained conference & banqueting floor will help to ensure the smooth running of your event in 11 state-of-the-art function suites with space for between 10-300 guests. The Holiday Inn Sofia provides a variety of gourmet dining experiences, ranging from a seasonal A la Carte menu or quality bar meals to a variety of delicious lunch and dinner buffets. We are certain you will enjoy the “Esprit Fitness & Spa”, including a 19m pool with separate children’s pool, indoor & outdoor Jacuzzi, Sauna, Steam Room, Gym and Solarium, not to mention our numerous Treatment Rooms for those who prefer to relax and be pampered ... more   less 
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Also Known As:
Holiday Inn Sofia Hotel Sofia
Sofia Holiday Inn

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