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“Good value for money but nothing special”

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Best Western Lozenetz Hotel
Ranked #29 of 135 Hotels in Sofia
Reviewed August 17, 2012

We stayed here for 2 nights, each night a week apart, while entering and leaving Bulgaria via Sofia.

The first night in our "superior" room was not a great experience. Check-in was quite quick and friendly, but the room was very hot and stuffy. We had chosen this hotel partly because of the fact that the rooms had air conditioning, but despite leaving the AC on for a long time, including overnight, it seemed to be rather ineffective at cooling the room. I know that the outside temperature was over 30C, but there was a big and rather noisy AC unit in the room, and it was surprising how ineffective it was. We had to turn it to a lower setting overnight due to the noise it made.

The bed was comfortable enough but the pillows were not. They seemed to be the cheapest possible foam-filled type and rather prone to being lumpy.

For the second night we had booked 2 standard rooms, but one of those turned out to be the same as the "superior" room we had booked for the first night. Since we could see little difference between the "superior" room and the second room, I seriously question whether we did actually get the superior room we had booked and paid for. Perhaps because the weather in Sofia was somewhat cooler during the second night, the AC seemed to work rather better.

There seemed to some evidence that the cleaning was not up to scratch either. The carpet in one room was dusty and there were a couple of larger pieces of detritus on the floor. Also the shower cubicle had evidence of previous guests.

The "superior" room had a curtain which was not wide enough to cover all the windows. However the double glazing does a good job of keeping out almost all the noise from the decidedly busy street below. No doubt the fact that the rooms were on the 4th floor also helped in this respect.

Breakfast is of the standard Bulgarian type, with tomatoes, cucumber, cheese, natural yogurt, melon and watermelon. And why is it that at every hotel in Bulgaria I've been to, you can't get real orange juice for breakfast, but some vile sugary concoction that looks more like processed and synthetically coloured and flavoured water? At least the coffee was fine.

The hotel does provide free wireless and wired Internet access which worked well.

If you go here expecting something like the standard western chain-hotel experience, then that is not what you will get. Nevertheless it's quite inexpensive by western standards and as such it provides good value for money. I would in fact probably stay here again, but not for any extended period. It's fine as a one-night stopover.

Room Tip: Make sure that you get a superior room, if that's what you've booked and paid for.
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  • Stayed: August 2012, traveled as a couple
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Thank chrissw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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200 - 206 of 308 reviews

Reviewed January 7, 2012

very good hotel and the official very kind,good breakfast but the meal terrimble.

  • Stayed: January 2012, traveled as a couple
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1  Thank Theodoros H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller294452, Manager at Best Western Lozenetz Hotel, responded to this reviewResponded February 10, 2017

Dear Happy Guest.
Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Bristol Hotel hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Best Regards,
Petar Kostov
/General Manager/

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2011

Our first visit to Bulgaria and our first evening was at the Hotel Lozenetz.
Our flight was delayed so I called from Manchester airport to advise of a late check in - reception staff were very friendly and helpful.
Only about 10 mins from the airport (9 lev = £4.50).
Our room was very spacious and the bed very comfortable. Bathroom was clean and spacious too.
The breakfast was "interesting" but hey your in Bulgaria you dont expect a proper "full" english!
In a nicer part of Sofia and quite close to a rather large shopping mall

The only negative was that the bar/restauraunt was closed by the time we got there (due to delayed flight) but the receptionist advised of a nice pizza restuarant just 2 mins walk away that we went to.

Would defo return if visiting Sofia again.

Room Tip: ideal location - lovely hotel
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  • Stayed: September 2011, traveled as a couple
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Thank Nat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller294452, Manager at Best Western Lozenetz Hotel, responded to this reviewResponded April 27, 2016

Dear Happy Guest.

Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Best Regards,

Petar Kostov
/General Manager/

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2011

We only stayed one night as we were returning to the UK from Varna but wished that we were staying longer. The staff were extremely helpful and friendly, nothing was too much trouble. The room we had was excellent, very clean and very quiet. The breakfast in the morning was great, plenty of choice and was replenished regularly as things ran out. The menu in the restaurant was extensive and again, could not fault the food it was superb and very resonably priced. I would definately recommend this hotel and we have already booked a return visit for a longer stay to explore this beautiful City.

Room Tip: The hotel is quiet about 10 minutes from the centre so really not a hotel to book if all you want is...
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  • Stayed: August 2011, traveled as a couple
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Thank NigeElla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller294452, Manager at Best Western Lozenetz Hotel, responded to this reviewResponded April 27, 2016

Dear Happy Guest.

Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Best Regards,

Petar Kostov
/General Manager/

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2011

The hotel is very good, 15 mintues walk to the center, 5 mintues walk to a mall.
The hotel staff is very friendly and helpful.
Would definitely stay there again!

  • Stayed: August 2011, traveled with family
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Thank Nim_Gazit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller294452, Manager at Best Western Lozenetz Hotel, responded to this reviewResponded April 27, 2016

Dear Happy Guest.

Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Best Regards,

Petar Kostov
/General Manager/

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2010

I was travelling on a group holiday and this was our last night in Bulgaria. The company organising the holiday chose this basic hotel for us- more profit for them, I guess, since we'd paid plenty for the holiday! I had a twin room, a decent size. The room had a smoky/alcohol smell. Blue carpet, bed covers and curtains. The curtains were a thin material and not wide enough to keep the light out. The mattress had a waffle type pattern on it and did not feel comfortable, fortunately I was very tired and slept well despite it. I was woken up by voices from next room about 6am. The room did seem fairly clean. The shower stall was small, although there was plenty room in bathroom to accommodate a large adult sized one. The taps were roughly attached to wall in shower. The door did not shut properly. There was no hook in bathroom for toilet bag etc.
Breakfast was ok but not very exciting. There was a dead rose on every table - nice touch.
There was a small bar with 4 chairs. The barman took his time to provide one of my drinks, busy doing something else which was more important than a customer. The receptionist was pleasant.
This is not the sort of hotel I would normally stay in, I had no choice on this occasion. I don't recommend it.

  • Stayed: August 2010
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1  Thank Bonniebraes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2010

Been in Sofia with a friend for a music festival, we decided to book this hotel due to its proximity with the venue (Levski stadium). The hotel is situated near the City Centre mall (2 min walk) and its location is 15 min walk away from the centre of Sofia(monuments etc). It has a closed garage which is good but only fits 4 to 5 cars.

About the rooms now, our room had a strange smell and when we decided to open the window we saw the disgusting stains on it as well as the awful view of the near by apartments. All in all the room was clean though and we slept good for the 2 nights of our stay. The breakfast was ok and the behavior of the personnel just acceptable, since they weren't very friendly.

Overall, I would think twice about booking this hotel again if I ever visited Sofia again (doubtfull). But for the purpose it served and for its value for money it was ok

  • Stayed: June 2010, traveled with friends
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1  Thank fromgr2uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Lozenetz Hotel

Address: 23, Street Naumb Boulevard, Sofia 1421, Bulgaria (Formerly BEST WESTERN Lozenetz Hotel)
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#8 Business Hotel in Sofia
#9 Romantic Hotel in Sofia
Price Range: $46 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Lozenetz Hotel 3*
Number of rooms: 27
Official Description (provided by the hotel):
Hotel Lozenetz Sofia is a nice small hotel near to City Center Sofia shopping center and European Union metropolitan station is on 200 meters. National Stadium is on 15 minutes walking. The hotel offers cosy rooms with air-conditioner, restaurant, lobby bar, meeting room. All rooms equipped with Coffee/Tea maker and brand new flat LCD TVs. Hotel Lozenetz Sofia provides underground garage and free of charge Wi-Fi internet access throughout the hotel. Hotel Lozenetz Sofia offer warming atmosphere, plentiful breakfast, delicious cuisine, Bulgarian Traditional meals, special selection of wines, pick-up service, and friendly and helpful staff. ... more   less 
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Also Known As:
Lozenetz Hotel Sofia

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