Fantastic location and excellent room. The size of the room was spectacular. The furniture and decor were ok, a bit dated, but very clean and upscale.
The personnel is not very well trained, for example they would avoid eye contact and would not greet the guests, even if they have seen them repeatedly, numerous times per day. It could be a cultural issue, but for a 5 star hotel, I would expect the personnel to be trained a bit better. They were helpful if asked questions, however.
The gym is inadequate. It's a small room in the basement with no window and hardly any ventilation. There are a couple of machines, but I wouldn't call it a fitness centre. If there are more than two people working out, it would be a problem. Also it's hard to access it, you need to take a separate elevator which is slow and very tiny.
- Official Description (provided by the hotel):
- This five-star hotel's unique central location and easy access to major sights makes this an ideal choice when staying in Sofia. It offers extremely spacious rooms where to enjoy a 5-star level of luxury, style and comfort. The modern Convention Centre features 4 conference rooms, varying in size to accommodate from 10 to 150 delegates in different set-up. ... more less
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- Also Known As:
- Sofia Grand Hotel