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“great service, great location”
Review of Grand Hotel Sofia

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Grand Hotel Sofia
Ranked #5 of 133 Hotels in Sofia
Certificate of Excellence
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“great service, great location”
Reviewed August 12, 2013

I really enjoyed the hospitality of the staff at the hotel, especially the lady at reception desk who is very professional. The breakfast buffet provides quality food and service although I missed most of them because of jet lag... The location is great too. It is close to a business street and a small super market.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank songer_trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review, August 19, 2013
Dear valued guest,

Thank you for taking the time to share this review.
We are delighted that you find our staff to be hospitable and professional because it is people’s attitude that really makes the difference. We are glad that our facilities are responding to your needs.
Maybe on your next trip to Sofia you will have more time and you can enjoy the variety of tempting dishes in our Grand Café Garden.
We are looking forward to welcome you again as a guest of the Grand Hotel Sofia.

Sincerely

Petya Angelova
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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846 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
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Singapore, Singapore
Level Contributor
78 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed August 9, 2013 via mobile

This is the nicest hotel in Sophia. The room is like the best hotels in any major city in the world for five times the price. Call ahead and ask for a discount of their published rates. The room is incredibly well decorated with sofa and tables and desks, of the highest quality. The bathroom is a palace with the day, huge shower, and granite with marble everywhere. This is twice the size of any traditional room. And very inexpensive. The food is great and well located. A+

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidPlate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review, August 11, 2013
Dear valued guest,

Thank you so much for sharing your experience with the TripAdvisor readers.

Your description of Grand Hotel Sofia is the feedback that any hotelier can only dream about. Welcoming guests is more of an art than just a business for us, thus paying attention to the details is of great importance. We are delighted that our efforts have been noticed.

We are looking forward to welcome you again as a guest of the Grand Hotel Sofia.



Sincerely

Petya Angelova
Front Office Manager
Grand Hotel Sofia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 7, 2013

Very nice hotel located in the center of Sofia, rooms are very comfortable, big and very very clean.
Price is in line with service provided.
Restaurant is very expensive compared to local life cost but food is good.
Wifi is free and all services are excellent.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luca P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review, August 7, 2013
Dear valued guest,

Thank you for taking some time to share your comments with the TripAdvisor readers. The guest feedback is the best way for us to rate the quality of the services that we provide.Considering Grand Hotel Sofia as an ‘excellent hotel” is of great importance for our ongoing efforts to meet guests’ expectations.

We are looking forward to your next visit to Sofia and our hotel.

Sincerely

Petya Angelova
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 3, 2013

We stayed at the Grand Hotel Sofia for 5 nights in June 2013. Overall we were impressed by the quality of the hotel and its central location. You are literally a few minutes walk from many of the main churches, parks and tourist attractions. Even we couldn't believe how quickly we got to places on foot.

We arrived at the hotel quite late at night after a very long flight and were pleased to be checked into our room quite efficiently. We also received a free upgrade to a suite which was a lovely surprise.

Our room was very spacious. There were plenty of towels and everything we needed, and bottles of mineral water were provided/replenished free every day. The bathroom had both a shower and a very spacious bathtub. Everything in the room was always impeccably clean. We agree with a previous reviewer that the atmosphere was a little dark (lots of brown wood panelling and furniture, and heavy curtains) but, that being said, it did give the hotel a luxurious feel. We really liked the artwork exhibited in the lobby and throughout the hotel. We thought it added some color and visual interest.

We had breakfast at the hotel several times and we liked it. The range wasn't huge, but it was diverse enough for people who aren't fusspots to be satisfied. We liked the freshly cooked omelettes from the friendly omelette chef-ladies. The only thing that could be improved is that some wait staff were very slow with bringing out coffee and milk, and would sometimes forget to bring anything - resulting in having to ask more than once (which - given that there were never many diners at the one time - is a little unprofessional).

(Note: If you think that the cost of breakfast is a little pricey, then we agree with the suggestion from niki101 to try the banista place nearby on the corner of Graf Ignatiev & Knyaz Alexander I - we did on our last morning and it was DELICIOUS!)

We found the staff to be friendly and enthusiastic. Whenever you had a query they would seek out an answer if they didn't know. However, they were all a bit young and it would probably help to have some more mature staff assist them - sometimes you just want a local's in-depth advice (and we all know how to use Google).

The wi-fi access was useful but, as another reviewer mentioned, it was less reliable as you moved to the higher levels. We had a lot of trouble connecting from our room which is where you want to use it most.

All in all we enjoyed our stay at the Grand Hotel Sofia and intend to stay there again next time we visit Bulgaria.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sonieee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review, August 4, 2013
Dear valued guest,

Thank you so much for taking the time to share this wonderful review.
It was a real pleasure reading it. Our service team is grateful for the kind recognition.

Thank you for your overall rating of Grand Hotel Sofia as a good hotel.
We are delighted that we have come to the level of your expectations and our team will do their best to exceed them next time you are in town.
We are looking forward to your next visit.

Sincerely

Petya Angelova
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 30, 2013 via mobile

I spent most of the time in the grand hotel last year and it has by far the most spacious rooms from all high end hotels in Sofia. View is fantastic, red shades restaurant is OK but what is missing is overnight service. No overnight laundry, no iron in the rooms, no room service after 11 pm. A bit disappointing for such a nice facility

Stayed April 2013, traveled on business
Helpful?
Thank Georgi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review, August 1, 2013
Dear valued guest,

Thank you so much for taking the time to share this review.
We were very happy to know that you enjoyed the Grand Hotel Sofia experience and remained highly satisfied with the hotel facilities.
There have been some changes in the hotel since your last stay.
There was a short period when the 24 hour room service was not available, but since March this year we provide this service again.
Our laundry department is available from very early in the morning until late at the evening. If there are urgent requests during the night, I strongly believe my colleagues at the front desk will assist in any possible way.

Please feel free to share any recommendations with us upon your next visit because it all will help us in our ongoing efforts to meet guests’ expectations.
We are really looking forward to welcome you again as a guest of the Grand Hotel Sofia.



Sincerely

Petya Angelova
Front Office Manager
Grand Hotel Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bruxelles
Level Contributor
83 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed July 29, 2013

If you have business in the center of Sofia the Grand Hotel is the place of choice (only 5 minutes walk to the main buildings of the capital of Bulgaria, the Alexander Newsky Cathedral and the Museums.

The building is a bit dark (a lot of dark wood and dimmed done bulbs), but the rooms are huge (mine had even a little terrace with a nice view over the city and the mountains).

Great service and very friendly staff. The Restaurant is following the philosophy of hotel restaurants with a typical mediterranean/cross over cuisine, but when I asked the waiter to make me a typical Bulgarian proposal he brought a couple of dishes with the regional wines that made my dinner a delightful excperience.

WiFi is included but does not work very well on the higher floors. The breakfast is not really worth the 16 Euros that the hotel charges.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoachimBruxelles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review, July 29, 2013
Dear guest,

Thank you for your feedback. We’re proud of our culinary operation and work hard to ensure that the dining experience – whether international or typical Bulgarian cuisine – is of the highest caliber possible, with fresh ingredients and gourmet dishes that look as amazing as they taste.
We’re so thankful for the recognition, and we hope you were also able to indulge yourself with some body treatment in our Health Center.
The breakfast might seem a little bit expensive compared to local standards but it allows us to maintain the quality and variety that our guests deserve. The alternative that we provide is the Grand Café where along with the special selection of our pastry chef we serve some light dishes.

We are really looking forward to welcome you again as a guest of the Grand Hotel Sofia.

Kind Regards,

Petya Angelova
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Samos, Greece
Level Contributor
75 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
Reviewed July 28, 2013

service werry good .rooms werry clean.staff werry frıendly.hıgly recommended.ıf you ever trawell to bulgarıa sofıa pls try that place u wıll fell lıke a home.realy enjoy.werry clean hotel.breakfast werry nıce.securty must learn englısh.

Room Tip: corner suıtes
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ayasofya293974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review, July 29, 2013
Dear Guest,

Thank you so much for sharing your experience with us and for choosing Grand Hotel Sofia. I have to admit that we had a wonderful start of the week after reading your comments. We are delighted to know that you have enjoyed the facilities and above all that we managed to create a home away from home for you.
We hope it will not be long before we welcome you again as guests of the Grand Hotel Sofia.
Kind Regards,

Petya Angelova
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Sofia

Property: Grand Hotel Sofia
Address: ul.Gen. Gurko 1, Sofia 1000, Bulgaria
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Sofia
#2 Business Hotel in Sofia
#3 Family Hotel in Sofia
#4 Luxury Hotel in Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Hotel Sofia 5*
Number of rooms: 122
Official Description (provided by the hotel):
This five-star hotel's unique central location and easy access to major sights makes this an ideal choice when staying in Sofia. It offers extremely spacious rooms where to enjoy a 5-star level of luxury, style and comfort. The modern Convention Centre features 4 conference rooms, varying in size to accommodate from 10 to 150 delegates in different set-up. ... more   less 
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Also Known As:
Sofia Grand Hotel

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