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“Best hotel in Bulgaria”
Review of Grand Hotel Sofia

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Grand Hotel Sofia
Ranked #4 of 133 Hotels in Sofia
Certificate of Excellence
Reviewed February 17, 2013

Stayed here until game Bulgaria-Armenia on September (2012)
Convenient location which is nice, very large rooms, very tasty food, very clean, well appointed and equiped.
internet is fast
Staff speaks good english. Very good hotel

  • Stayed: September 2012, traveled on business
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2  Thank ArturNazaryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava R, Guest Relations Manager at Grand Hotel Sofia, responded to this reviewResponded February 20, 2013

Dear Mr. Nazaryan,

Thank you for taking the time to share this review. We are delighted that you have enjoyed our amenities. Describing Grand Hotel Sofia as a “the best hotel in Bulgaria” is a really high grade when coming from a client.
We really hope that you will find reasons to come back to Sofia and I would like to assure you that my colleagues will make sure that it would be another worthwhile experience for you.


Kind Regards,

Miroslava Raykovska
Customer Service and Training Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (964)
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530 - 536 of 964 reviews

Reviewed January 31, 2013

This hotel has the largest standard rooms I've come across. The room had large double bed, with separate area with 2 x 2 seater sofas and table. Large bathroom with shower and bath. Very clean hotel. Very welcoming concierge/reception. Booked the transfer from airport to hotel which was very easy and similar price to taxi anyway.

Room service had a pretty good choice. The highlight of the food was the cake from the Grand Cafe. I had the eclair cake (amongst others) and this was pretty much amazing.

They had a weird habit of changing the carpet in the lift every day to show the day of the week,. Not entirely sure why they do this...............

Overall, nice hotel, good service.

  • Stayed: January 2013, traveled on business
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1  Thank NZE5364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava R, Guest Relations Manager at Grand Hotel Sofia, responded to this reviewResponded February 10, 2013

Dear Guest,

I am very pleased to read your comments and I can assure you that all my colleagues were really trilled to know that their ongoing efforts to exceed our guests’ expectations have been noticed.

Thank you sincerely for taking the time to write a review on TripAdvisor and for commending our service team in this regard. Your kind recognition has been very well received. We are proud of our culinary tradition and try to satisfy all tastes and preferences. The éclair cake is really amazing and has received recognition by many of our guests.

You are a valued patron of the Grand Hotel Sofia and we are looking forward to the opportunity of welcoming you back on future occasions.

Sincerely,

Miroslava Raykovska
Customer Service and Training Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2013

since I was staying wknd nights, I got very good rates. Money well spend. Rooms are large, good views from the upper floors. I did not try the restaurant but heard it was good. International service as you expect in a 5 star hotel, staff speaks good english. Location is very central which is nice if you have some time for sightseeing.

Room Tip: a Collegue paid for an upgrade to the top floor, amazing large room with terrace and view over the c...
  • Stayed: January 2013, traveled on business
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1  Thank ChristianGourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava R, Guest Relations Manager at Grand Hotel Sofia, responded to this reviewResponded January 31, 2013

Dear ChristianGourmet,

Thank you for your review posted on TripAdvisor following your recent stay at the Grand Hotel Sofia. Our team here strives to make each guest experience as close to perfect as possible. When we accomplish that we have done our job.
We are honored that you chose Grand Hotel Sofia while you were in Bulgaria. We are extremely grateful that you took the time out of your busy schedule to share this wonderful feedback.
We are looking forward to welcome you back the next time you are in town.

Sincerely,
Miroslava Raykovska
Customer Service and Training Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

Stayed here with two friends for three nights last week whilst on business and it was perfect. Expected the room to be a little cramped with three beds but it was huge! Like an apartment. You will not be disappointed. If I was too be a nit picking it would be that the spa/steam/jacuzzi was not free to guests, as it is in virtually every hotel although the gym was.Otherwise 5 star al the way.

Room Tip: Superior rooms are massive.
  • Stayed: January 2013, traveled on business
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1  Thank Farcetian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava R, Guest Relations Manager at Grand Hotel Sofia, responded to this reviewResponded January 31, 2013

Dear Guest,

I am very pleased to read your comments and I can assure you that all my colleagues were really trilled to know that their ongoing efforts to exceed our guests’ expectations have been noticed.
Our gym is free to all hotel guests. The use of the steam room/ sauna/ infrared cabin/ Jacuzzi comes as a bonus for the different room categories. We will be delighted if upon your next stay you give us some additional information on your in-house preferences and we will offer you a solution according to your needs.
You are a valued patron of the Grand Hotel Sofia and we are looking forward to the opportunity of welcoming you back on future occasions.

Sincerely,
Miroslava Raykovska
Customer Service and Training Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

Great location in the center of town (but still only 15-20 min away by car from airport).
We were more than 30 people in a group. We used the hotel meeting rooms and conference facilities: No problems at all - everything went smoothly. The prices were fair and value was excellent.
I was told that the hotel was originally built as a shopping mall - thus the large rooms which makes it a first class experience.
Lots of good restaurants and shops in walking (or €3 taxi ride) distance from the hotel.
We were very happy at the Grand Hotel Sofia.

  • Stayed: January 2013, traveled on business
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1  Thank harrall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava R, Guest Relations Manager at Grand Hotel Sofia, responded to this reviewResponded January 28, 2013

Dear Guest,

Thank you for sharing your comments on the Grand Hotel Sofia. Our guests’ feedback is the best way for us to rate the quality of the services that we provide. We are delighted that you have marked our property with such a high rating.

We are aware of the importance of the corporate events for our clients thus we aim to facilitate the organization of meetings of different scope.
We will be delighted to have the opportunity to welcome you back for another business conference. Please take the opportunity to combine a possible visit with some leisure time since Sofia has a lot to offer.

Kind Regards,

Miroslava Raykovska
Customer Service and Training Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

I often visit sofia for business and fun i have been twice in this hotel luxury hotel big very big rooms comfortable luxurious bathroom nice location in the center of sofia walking distance 5 minutes maximum from all the major places to see and visit as a tourist or business travel very friendly and kind personal very warm and friendly very polite with one word EXCELLENT i think they are the best people in eastern europe STRONGLY RECCOMENDED IF SOMEONE IS VISITING SOFIA they must find a place for a big swimming pool indors and take care of the air circulation sustem heating some times was a smell from outside BUT SIMPLY EXCELLENT

  • Stayed: January 2013, traveled on business
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1  Thank charis p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava R, Guest Relations Manager at Grand Hotel Sofia, responded to this reviewResponded January 25, 2013

Dear Charis P,

Thank you for your review posted on TripAdvisor following your recent stay at the Grand Hotel Sofia. I would like to thank you for sharing your feedback with us as it helps us to improve and maintain our high levels of service. We really appreciate your positive comments on our hotel. We would like to thank you for your recommendations as well. Indoor swimming pool would be a great asset for our building but unfortunately some structural issues are on the way of making it possible.
You are a valued patron of the Grand Hotel Sofia and we are looking forward to the opportunity of welcoming you back on future occasions.

Sincerely,

Miroslava Raykovska
Customer Service and Training Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2013

I have been staying at the Sofia Grand Hotel since it opened. Each time I visit, I am treated like an old friend who has returned from a journey. Some reviewers have complained about staff indifference and service, but as someone who travels and works extensively in Eastern Europe, I find the service well above average for a post-Soviet environment. The rooms are huge and well maintained. The addition of free (and very fast) wifi is a plus. My only negative is the lack of change, nothing seems to have been updated in years.

Sofia is not known as a great restaurant city, but the Shades of Red restaurant in the hotel is of high ambiance and quality at reasonable prices.

  • Stayed: January 2013, traveled on business
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1  Thank keywestgourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Sofia

Address: ul.Gen. Gurko 1, Sofia 1000, Bulgaria
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Sofia
#2 Business Hotel in Sofia
#3 Luxury Hotel in Sofia
#3 Family Hotel in Sofia
Price Range: $112 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Sofia 5*
Number of rooms: 122
Official Description (provided by the hotel):
This five-star hotel's unique central location and easy access to major sights makes this an ideal choice when staying in Sofia. It offers extremely spacious rooms where to enjoy a 5-star level of luxury, style and comfort. The modern Convention Centre features 4 conference rooms, varying in size to accommodate from 10 to 150 delegates in different set-up. ... more   less 
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Also Known As:
Sofia Grand Hotel

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