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“Faultless hotel”

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Crystal Palace Boutique Hotel
Ranked #19 of 133 Hotels in Sofia
Certificate of Excellence
Reviewed August 1, 2012

We stayed for a week and found the Crystal Palace to be faultless - spacious, comfortable, clean rooms. Very convenient location, particularly for the university, but also for some tourist attractions and nightlife.

  • Stayed: July 2012, traveled on business
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Thank JonathonRead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (243)
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132 - 138 of 243 reviews

Reviewed July 9, 2012

One of the best boutique hotels ever stayed at. Rooms very spacious, modern decor, very clean. We had views to the park picturesque.Staff coudn't do enough all spoke English. Meals great, stayed at hotel for dinners and wasn't disappointed.Within walking distance to cafes shopping and sites. Highly recomend this one.

  • Stayed: May 2012, traveled with friends
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Thank dee4bakslash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2012

I have just back from Sofia - stayed in Crystal Palace Hotel for 4 nights. The hotel pleasantly surprised me. It is very central, 5 minutes walk from the Cathedral. The hotel is next to the nice park. The room was spacious and clean. There is a fitness centre available in the hotel with nice relaxing spa room (no swimming pool). The breakfast was adequate, OK for the boutique hotel. The hotel is 5 minutes walk from the metro stop and if you fancy shopping take 2 metro stops to Sofia mall. Alternatively you can take a taxi to the biggest shopping centre, which is called "The Mall". The taxi would cost you 6-7 lev. The best taxi company I was told is "OK taxi". Ask the front desk to call "OK taxi". Dont take taxi from the street, there are many "wrong" taxi that would charge you twice as much. The front desk can explain the directions. The customer service in the hotel was very nice and all requests were taken cared of quickly. Except for the rude Restaurant Manager, who definetely need to go through some good customer services training, the rest of the hotel staff were amazing, especially Front Desk. I recommend this hotel for future stay and enjoy Sofia and very friendly Bulgarian people!

  • Stayed: July 2012, traveled on business
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Thank Nikki7778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2012

What a wonderful surprize of a hotel! Beautiful decorated and beautiful rooms with everything you need - all at anexcellent price. Breakfast i great, service is great, all employees speak English well and help with everything you need. Free wi-fi through-out the hotel. Complimentary gym. There is also a spa and relaxation area. Location is also great - easy access to many tourist sites.

  • Stayed: June 2012, traveled on business
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Thank Inger F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A Holiday Lettings verified reviewer
Dorset
1120
Reviewed June 14, 2012

Room Tip: all of the rooms are great.
  • Stayed: June 2012, traveled as a couple
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1  Thank A Holiday Lettings verified reviewer
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed April 21, 2012

The hotel is categorized as a four star boutique hotel but it is probably three plus. Having said that the room was spacious, clean and airy. The bed was large and comfortable. You can open a window so the ac isn't needed. The bathroom too was functional and a good size. The Internet connection in the room was strong and fast. The hotel is located in a delightful part of city with lots of bars and eateries within walking distance. The only complaint is that the hot breakfast was cold every morning and fairly boring too. I also think that at 100 euros a night, the hotel is probably too expensive - it is more in the range of 80 euros plus.

  • Stayed: April 2012, traveled on business
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1  Thank Coastersretreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2012

Rude and unhelpful staff boss at the reception, beware!

  • Stayed: April 2012
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Thank Sodyprg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Palace Boutique Hotel

Address: ul.Shipka 14, Sofia 1504, Bulgaria
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Sofia
#14 Luxury Hotel in Sofia
#15 Business Hotel in Sofia
#18 Romantic Hotel in Sofia
Price Range: $98 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crystal Palace Boutique Hotel 4*
Number of rooms: 63
Official Description (provided by the hotel):
Crystal Palace Boutique Hotel is a 4 star hotel located in downtown Sofia, next to the famous Doctor's Garden, Sofia's National Library, the University of Sofia, the Alexander Nevsky Cathedral and other main institutions, cultural sights and places of interest. The stylish hotel offers 63 spacious and cozy rooms and apartments behind a facade that is defined as an architectural monument. The elegantly furnished hotel is well equipped with modern amenities and has 2 conference rooms, a lobby bar, a sophisticated restaurant and a SPA & Wellness center. Crystal Palaces' restaurant and lobby are very popular amongst members of the Bulgarian government and high society. ... more   less 
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Also Known As:
Crystal Palace Boutique Sofia

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