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“Nothing special and far away from Sofia Center”
Review of Novotel Sofia

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Novotel Sofia
Ranked #2 of 135 Hotels in Sofia
Certificate of Excellence
Reviewed February 16, 2013

It is really nothing special and although this Hotel is pretty new, the water runs out every where in Bathroom. Alsoat the last two Days, there was not working Bathroom.
Far outside from the Sofia Center. If you are tourist - go not there!!!

  • Stayed: February 2013, traveled as a couple
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2  Thank SanchezBLue33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe B, General Manager at Novotel Sofia, responded to this reviewResponded February 14, 2017

Thank you for your comment

All corrective action was taken

Feel Welcome to come back and see the difference

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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351 - 357 of 535 reviews

Reviewed February 14, 2013

My Husband and i did not like it there, because the Staff was not friendly and very noisy from outside (big Road there). Breakfast was good. Long distance into Center. We will not go there again and can not recommend this!

  • Stayed: February 2013, traveled as a couple
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4  Thank 562782Ingrid1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe B, General Manager at Novotel Sofia, responded to this reviewResponded February 14, 2017

Thank you for your comment.

All corrective action was taken to improve our service.

Feel Welcome to come back and see the difference

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

We could not understand, why such a new Hotel does have such noisy Rooms - due the large Motorway - just beside the Hotel. Also it was not posdible to open the Window in Room -'what was not good, due the AC did not worked correctly and made much Sounds. Location is horrible - not good for Tourists!!!

  • Stayed: February 2013
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5  Thank andrethe6th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe B, General Manager at Novotel Sofia, responded to this reviewResponded February 14, 2017

Thank you for your comment

All corrective action was taken.

Feel Welcome to come back to see the diffeence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2013

This is very nice, new and clean. This is a very pleasant hotel, good design, well located for nearby offices but not for Sofia centre, nice bar and restaurant, and really couldn't ask for more. The staff really make it additionally special - very professional, very courteous, very pleasant and helpful. The complaint would be that the linen must have polyester in it because everyone I spoke to agreed the beds got way too hot - though it didn't prevent sleep and actually the beds were very comfortable. And it would be nice if they invested in better towels. But all things considered this exceeded expectations. I thought I would be running back to the Hilton but I'll be happy returning to the Novotel.

  • Stayed: January 2013, traveled on business
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1  Thank Divesearcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent D, General Manager at Novotel Sofia, responded to this reviewResponded February 12, 2013

Thank you for your very kind words!
They are very much appreciated and my team will be delighted to hear that you enjoyed yourself in our hotel.
I look forward to welcoming you back at Novotel Sofia!

Kind Regards,

Vincent Dujardin

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Reviewed January 30, 2013

We stayed there last december for a few nights with my husband. Since the hotel looks good and luxurious the rooms are not that spacious for the price of the room, although the they are very well and stylishly furnished. What caught my attention and the most unpleasant thing that i noticed was the cleanliness of the sheets. They were not well washed, wrinkled and had a funny cheap smell. Overall i will think twice before going there again.

  • Stayed: December 2012
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3  Thank Stela25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent D, General Manager at Novotel Sofia, responded to this reviewResponded February 12, 2013

Thank you for your comments. I can assure you that the matter regarding the sheets is being looked into. Feel free to contact me via e-mail on h8468-rm@accor.com to discuss this further.

Kind Regards,

Vincent Dujardin

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Reviewed January 30, 2013

Boring Location. Everyone who plan to go there, should first look close to the Map and will see, how far away it is outside the Downtown. We have not done this and it was a bad Surprise when we saw then, that it was so far away from all. This Hotel might be good, if you have to go there for Business Purposes or Conference in the Hotel. But for usual Travellers or Businessmen, we recommend not to go in this Hotel. Better take a Hotel in the Sofia Downtown.
Service was also "cold" and we felt no customerfriendly Service there.
Due the large Road, we could not sleep well.

Room Tip: Very noisy, due large motorway in front of the Hotel
See more room tips
  • Stayed: January 2013, traveled as a couple
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5  Thank hotandcold190428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent D, General Manager at Novotel Sofia, responded to this reviewResponded February 12, 2013

I am sorry to hear that you didn`t find the service at our hotel up to your expectations. We pride ourselves on our staff and service, so this is something I will be looking into personally.
Please feel free email me on h8468-rm@accor.com to discuss further the matter.

Kind Regards,
Vincent Dujardin

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Reviewed January 29, 2013

I am pretty dissapointed from that Novotel in Sofia. It was my second Trip to Sofia and i did made Booking for 6 Nights there. It was just 5 Minutes Drive away from the Airport, but not in the Center and that was not good for me because Center is 6 KM away !!!!!!
Another Thing i want describe here, is that the Staff at the Reception was not friendly. When i went there for CheckIn, i had to wait minutes until they finished theit private conversation and gave me a look like "Why you disturb us at our Conversation! and they also not greeted me, just asking for Reservation and nothing more.
When i did asked on other Day for some Restaurant Recommendations, they just told me, that they are not theTourist Information and if i want eat, i can go to the Hotel Restaurant - that was really bad!!!
After the second Night, i did cancelled my Booking and went into another - much cheaper Hotel - just on the other Street Side and it was much better there.

  • Stayed: January 2013, traveled solo
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5  Thank IgorTraveller36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe B, General Manager at Novotel Sofia, responded to this reviewResponded February 14, 2017

Thank you for your comment

All corrective action was taken.

Feel Welcome to come back and see the difference

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sofia

Address: 115 N Tsarigradsko Shousse Bvld, Sofia 1784, Bulgaria
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 135 Hotels in Sofia
Price Range: $66 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Sofia 4*
Number of rooms: 178
Reservation Options:
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