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“What you expect of an international hotel” 4 of 5 bubbles
Review of Radisson Blu Grand Hotel, Sofia

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Radisson Blu Grand Hotel, Sofia
Ranked #10 of 130 Hotels in Sofia
Certificate of Excellence
Brussels, Belgium
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“What you expect of an international hotel”
4 of 5 bubbles Reviewed May 27, 2014

Centrally located. Friendly and helpful staff. Clean, airy, comfortable room with a vista view on the Alexander Nevsky Cathedral above which a fabulous thunderstorm illuminated the black sky. Rooms are well sound proofed. Bed is comfortable, but pillows are too soft. Bathroom is spacious with all needed amenities. Breakfast offers nice variety of warm/cold dishes. Too bad there are no windows in the breakfast area. Overall a good experience.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pvhpvhpvh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiril R, Front Office Manager at Radisson Blu Grand Hotel, Sofia, responded to this review, May 30, 2014
Dear pvhpvh,

Thank you for staying with us and for sharing your feedback via TripAdvisor!

It is really nice to see that you had great time at our hotel and I would like also to thank you for the nice words about the staff and the facilities. The feedback from our guests has also been one of the most valuable instruments for us to improve the product and the service that we provide.

I am looking forward to welcoming you back at our hotel in the near future.

Best regards,
Kiril Radoev
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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754 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
London, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed May 27, 2014

A really lovely hotel with friendly and helpful staff.

Good facilities and comfortable rooms and a really excellent location. All in all really good value.

A couple of things could make it better - air conditioning/ heating that you can control and a nicer breakfast room - its a bit dark and old fashioned

but still we loved it

Room Tip: Get a business room which overlooks the square
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LuluAnderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiril R, Front Office Manager at Radisson Blu Grand Hotel, Sofia, responded to this review, May 30, 2014
Dear LuluAnderson,

Thank you for choosing the Radisson Blu Grand Hotel Sofia.

I am glad that ou liked the hotel and the facilities. Please be informed that your comment about the A/C has been already addressed by the relevant department. The feedback from our guests is the fuel that drive us to constantly improve our services and product.

I am looking forward to welcoming you back at ouor hotel when you are back in Sofia.

Best regards,
Kiril Radoev
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trowbridge, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed May 25, 2014

I've been working in Bulgaria for the last 5 weeks and have often stayed at the Radisson. It is the nicest hotel I've stayed in and it is centrally located, which is fantastic. The rooms are all large, light, airy and clean. The staff are very polite and approachable. The breakfast is excellent, with a great choice of hot and cold food. The muffins are delicious! My only criticism is of the pillows - I like a hard pillow and even when using all four pillows, my head still hits the mattress!

There are plenty of great restaurants within a 5/10 minute walk of the hotel and it easy to access all tourist attractions via foot or taxi. (Just make sure you book a taxi via the hotel otherwise you may be overcharged).

All in all, a great hotel.

Room Tip: Upgrade to business class if you can afford to - the rooms are AMAZING!
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank elseyw1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiril R, Front Office Manager at Radisson Blu Grand Hotel, Sofia, responded to this review, May 30, 2014
Dear elseyw1986,

Thank you for sharing your feedback via TripAdvisor.

I am glad that you had really nice time with us and I appreciate your favourable comments about the staff. Please be informed that we do have alternative pillows upon request and we will be glad to provide them.

I am looking forward to welcoming you back at our hotel in the near future.

Best regards,
Kiril Radoev
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
raanana
Level Contributor
86 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed May 24, 2014

Recently spent three nights on a business trip. Check in was very long. Single room was small, Comfortable bed and pillow. No view. (ask for high level front facing double room) Bathroom was tiny (once inside you have to stand sideways in the corner to close the bathroom door). Shower was one of those hand held telephone type heads. Amenities were excellent. Room was clean with plenty of light but in need of renovation and redecorating.
Breakfast was good with a nice variety. Very interesting and unique entranceway to breakfast room
Fitness room was under renovations.
Good central location.

Room Tip: double room facing front high floor
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank seth r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiril R, Front Office Manager at Radisson Blu Grand Hotel, Sofia, responded to this review, May 30, 2014
Dear seth r,

Thank you for staying with us and sharing your feedback via TripAdvisor. I would like to inform you that your comments have been heard and I do apologize for any inconvenience that you may have experienced with us. During your stay with us the hotel has been sold out and that was the reason that we could not provide you with alternative accommodation.

I am looking forward to welcoming you back at our hotel soon.

Best regards,
Kiril Radoev
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed May 20, 2014

We had a lovely two nights at the Radisson Blu Grand Hotel in Sofia last weekend. The staff were all lovely and very friendly. The location was great. Very central. We had a great room which overlooked the square. The room was spacious and quiet. The bed very comfortable and the bathroom huge. We had a great stay there and would definitely return.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CJC92786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiril R, Front Office Manager at Radisson Blu Grand Hotel, Sofia, responded to this review, May 30, 2014
Dear CJC92786,

Thank you for choosing the Radisson Blu Grand Hotel Sofia!

I am really pleased that you had nice time with us! Comments like yours are the ful that drive us to constantly improve the product and the servcices that we provide.

I am looking forward to welcoming you back in the near future.

Best regards,
Kiril Radoev
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

This hotel was in such a good location. The view of the square and cathedral were amazing. We booked a romance package which was great value for money. It was my birthday during our stay and they left the most amazing cake for me in our room.
The rooms are a little dated which was the only downside but they are being upgraded. We'd definitely stay again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelBugCHTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiril R, Front Office Manager at Radisson Blu Grand Hotel, Sofia, responded to this review, May 30, 2014
Dear TravelBugCHTW,

Thank you for staying with us and for sharing our feedback via TripAdvisor.

I am really glad that you had nice time with us and enjoyed our Romance Package. We have planned a soft refurbishment of the rooms that will uplift their look.

I am looking forward to welcoming you back at our hotel.

Best regards,
Kiril Radoev
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Market Harborough, United Kingdom
Level Contributor
225 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed May 10, 2014

Good sized room - of course typically hot when i entered! I could not keep the window open all night due to traffic noise - i guess a room at the back would be better but less scenic. Very clean and tidy.

Helpful front-desk staff reccommended a great restaurant for dinner close by. Breakfast was adequate.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SouthCerney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Grand Hotel, Sofia

Property: Radisson Blu Grand Hotel, Sofia
Address: pl.Narodno sabranie 4, Sofia 1000, Bulgaria (Formerly Radisson SAS Grand Hotel)
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Casino Hotel in Sofia
#7 Romantic Hotel in Sofia
#7 Business Hotel in Sofia
#8 Luxury Hotel in Sofia
#13 Family Hotel in Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Radisson Blu Grand Hotel, Sofia 5*
Number of rooms: 134
Official Description (provided by the hotel):
History Built at the end of the 1960s, the hotel is part of Bulgaria’s cultural heritage and is within the architectural ensemble shaping the National Assembly Square. Located at the heart of the city, the hotel is part of one of world’s biggest hotel chains – Carlson Rezidor HotelGroup. All rooms on its north facade are overlooking the building of the Parliament right in front the St. Alexander Nevsky Cathedral, the National Gallery for Foreign Art and other cultural monuments. The latest design was appointed to the London-based worldwide¬¬ recognized designer Francis Sultana. His elegant approach combines contemporary and classic design, leaving a sense of style from the art deco era. The guests can now enjoy not only custom-made furniture for the building’s interior but also art pieces by the world’s top contemporary artists. Location Radisson Blu Grand Hotel is situated right in the heart of the downtown, in the middle of the most notable historical monuments and attractions the city has to offer. It is in a busy interchange of Tzar Osvoboditel Blvd., which is the continuation of the one of Sofia’s major thoroughfare Tsarigradsko shose (fastest connection with Sofia Airport), and Vasil Levski Blvd. The hotel enjoys excellent visibility and benefits from its proximity to the main roads in the city, connecting the downtown area with the business areas and its top location, nightlife diversity wise. The area is a gathering point for people having the most preferable places for going out, combining trendy restaurants with the best known night clubs, opera house, theaters, etc. In only just a short walk one can enjoy a great variety of restaurants, bars, clubs, galleries, shopping areas and all types of trendy places the downtown offers. Facilities Radisson Blu Grand Hotel, Sofia currently has 142 rooms and apartments among which Business class and sumptuous Suits (with private balconies) giving unique views, a New York style restaurant on the Mezzanine level called Studio, due to the remarkable art pieces as part of its fully renovated interior inclusive of custom-made furniture, showcasing fresh international and local selections, a chic Lounge Bar, the place to enjoy a hot drink during the day or a fancy cocktail in the evening. On the same Mezzanine level there is a fully renovated conference center in elegant contemporary design. The famous, especially for Wedding celebrations & dinner cocktails, ballroom, has now a rentable area of 290 square meters and a capacity of 240 delegates in theatre style, completed by 3 break-out rooms with a capacity of up to 50 seats. They all offer much natural lighting, a lighting control system and modern audio-visual equipment in line with the Radisson Blu Experience Meetings concept. It is a new way Meetings & Events re-vitalise the positioning of the brand in the important Meetings, Incentives, Conferences & Events arena, and differentiate the brand offerings from those of our competitors. Experience Meetings concept provides meeting planners and delegates with the highest level of consistent product and service delivery, including the Brain Food strategy. This is a product for meetings and conferences developed in the partnership between the 5* Chefs of Radisson Blu and well known nutrition experts. Research over the past few years has shown that eating the correct nutrients, at the right times, improves our ability to learn and concentrate, promotes quicker reactions and even lowers stress levels. These are all factors that can affect the quality of a meeting. Brain Food helps ensure that all meeting participants remain healthy and alert all the way through a meeting. It is being served in the specious foyer on the Mezzanine level, perfect also for quick snack, coffee or cocktail at the Lobby bar area. A cozy Business Lounge with controlled access, guarantees privacy of the Business class guests and outside clients, who prefer to relax, read, catch up on e-mails, socialize or watch the favorite channels on 75” TV. This newly opened lounge, with inspirational atmosphere finished by contemporary art and natural daylight, offers comfortable seating areas to provide opportunities for semi-private meetings. The hotel hosts a nightclub, well-known brand in the night life scene of Sofia for years, as well as a fully renovated Casino. Just recently a Luxurious Asian restaurant opened at the ground floor level, offering the view of the Parliament square from inside and also from its outside garden. Yes I Can! The core service philosophy of the Rezidor Hotel Group is the unique Yes I Can! attitude towards all guests every day. As a result, guests with any request are met with a positive response, and made to feel that their well-being is the sole priority of the member of staff assisting them. Radisson Blu Grand Hotel, Sofia is proud to be the first Green Key Certificated Hotel in Bulgaria. Green Key Award is the largest eco-label for accommodation, recognized and supported by the World Tourism Organization and UNEP. This certificate guarantees to the guests that the hotel operates in a Think Planet way - reducing the environmental footprint without compromising comfort and quality: the award guarantees eco-friendly lights; reducing energy & water consumption; treating all waste water; recycling a maximum of waste and others, all in full compliance with the Responsible Business Policy of Rezidor Hotel Group. Taking responsibility for the environment and local community has been an important part of Rezidor's broader commitment to sustainable development since the first environmental policy back in 1989. ... more   less 
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Also Known As:
Radisson Blu Grand Hotel, Sofia Hotel Sofia
Radisson Sofia
Sofia Radisson

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