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“Centrally located”

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Radisson Blu Grand Hotel Sofia
Ranked #15 of 135 Hotels in Sofia
Certificate of Excellence
Reviewed September 18, 2013

The rooms are spacious, large bathroom, and comfortable bed. Easy to get around the city centre from this location. The staff are very polite and helpful. Good inexpensive restaurants within walking distance.

  • Stayed: September 2013, traveled solo
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Thank canuck-x-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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402 - 408 of 824 reviews

Reviewed September 12, 2013

I have visited and reviewed this hotel before and each time is an enjoyable stay:-

Location:- The hotel is ideally located in the square opposite the Parliment building. All of the main city sights are well within walking distance of this hotel as are the main parks that are great for relaxing in.

Hotel:- The hotel is a modern curved building. There are currently renovations that are taking place behind the reception area and in the mezzanine area above, but these are largely unseen as they are well screened off - I was only aware of the extent of the work, when there was a scheduled power cut and I had to walk down the emergency stairs, through some of the work areas - One point here is that the only lighting on the emergency stairs was candles on each landing, so it was rather dark and dangerous.

Arrival:- The check-in staff were very pleasant at the pleasant check-in desk

Room:- The room was on the 3rd floor and overlooked the square and parliment building opposite. On the plus side, the traffic on the main road between the square and the parliment building was generally fairly light, however, this was partially due to the fact that there were frequent anti-government protests and a make-shift protester camp around the statue in the centre of the square, around the statue. - I was getting rather sick of the sound of beating drums, but this generally happened intensely in the morning as the working day started, then sporadically during the day.

The room was clean and pleasantly furnished and had a flat screen TV. The adjoining en-suite was pleasantly fitted-out - The one problem with the bathroom was that on 2 occassions extra towels had to be requested as they had skimped on replacements after the clean.

Bar / Restaurant:- I have visited a couple of times since the restaurant / bar area was refurbished. Although the original set-up was tired, the concept was better that the refurbishment. I think they have spent a lot of money on the refurbishment, but it just isn't a comfortable place to be in. One of the main problems is that the tables and chairs are just too low. It is like someone accidentaly cut 3 inches off of a chair leg by mistake - and compensated by cutting 3 inches off all the other legs. The table and chair heights are somewhere inbetween the height of normal tables and chairs - and the wee stools and tables you see people drinking at all over Turkey.

I never enjoyed the breakfast as much on my recent visit. The selection was ok at the buffet, much better than a lot of places I have stayed at, but for some reason I seem to recollect that it used to be better, with better bacon and sausages. Although the breakfast is a buffet, the waiting staff serve tea and coffee and take orders for your choice of egg. On one of the mornings my travelling buddy did order poached eggs - and after chasing them up and waiting for 20 mins they were delivered to the wrong table, which was quite remarkable as there were only 3 tables occupied. Even more remarkable was the person that got stuck into the eggs that they hadn't even ordered.

I never used the bar at the hotel on this occasion, as I found out on my last trip that the prices in the hotel were about twice the prices in the bars.

Facilities:- The hotel has a small fitness room and sauna, which I never got around to using. However, we did use the bikes that the hotel now supplies free of charge for the use of guests. I don't recall seeing this on previous visits, but it is great that the hotel does this. Last year, I did the free Sofia bike tour, and it was the intention to do this again, however, after booking the bikes at the hotel, we just set off on the general direction that we took on last years bike tour, notching up 20km through the city parks and woodland - GREAT!

Staff:- The staff in the hotel were all great (apart from the delayed egg delivery at breakfast!).
The reception staff and concierge helped with advice on how to get to the mountain and where to go (excellent cable-car takes you up the mountain) and assisted with booking the bikes.

General:- I struggled to decide on the rating for this hotel, I initially rated it as a 3 but decided at the last minute to change it to 4. The main reason for the upgrade is due to the staff. In addition, for what I was after, the location was excellent. The room was no better than I would expect to see in a modern budget hotel in the U.K., such as a city centre Premier Inn. In reality, I would have scored this as a 3.5.

  • Stayed: September 2013, traveled with friends
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Thank IainHJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

The Radisson Blu Grand Hotel in Sofia is located right in the middle of everything. You are just a couple of minutes walking away from the Cathedral, the main street and the parliament. There are quite a few nice restaurants around the area as well and I'll recommend you try Bankovich and Spaghetti Kitchen which both are located only 200 meters away from the hotel.

Having been at other Radisson Hotels I would not classify the Hotel in Sofia as a five star hotel. Parts of the hotel is pretty run down, but you can't really complain about the price - it was really cheap (compared to prices in western europe). The room I got was huge, but unfortunately faced the construction work going on at the backside of the hotel. The construction work started at 8 in the morning in the weekdays and on saturday as well. Sleeping without earplugs if you get a room on the backside might be a problem.

The «Tequila» bar in the front of the hotel was a big plus. They served good drinks, beer and had a good atmosphere. DJ was playing both thursday and friday when I was there and on friday the place was packed.

Overall - Radisson Blu Grand Hotel in Sofia is at the rate I paid a good deal. The location is a huge plus, but if you've been to other five star Radisson Hotels I think you'll be a bit disappointed.

Room Tip: There's a lot of construction work going on at the backside of the hotel. Ask for a room in the...
See more room tips
  • Stayed: August 2013, traveled as a couple
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1  Thank matsbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2013

The bar here used to be great for meeting people and watching football.
So then they decided to take it upmarket and get rid of the UK football.
Result? No customers.
So they spent thousands on a redesign.
Result no customers.
So they spend thousands more on an even worse design and try to charge 7 lev for a beer.
Result, a few meatheads for customers and no regulars.
The hotel has had scaffolding around it for at least 3 years.
A substandard place that is an insult to their brand.

  • Stayed: August 2013, traveled solo
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7  Thank SofiaRodin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

CONSTRUCTION
- There is construction going on at the hotel. Rooms directly affected by the construction are still given to guests.
I opened the curtain to find 5-6 construction workers literally outside my window.
The rooms not facing / next to construction should be filled first, before the construction-facing rooms are given to guests.
In fact, rooms next to the construction should not even be given to guests at all - they should be deemed "out of order;"
- The system of the entire hotel was down (possibly due to the construction) for an entire day - they could not even issue us room keys, let alone have the wifi Internet working. This should not happen at a 5 star hotel. There should have been a generator;

LOUD NOISE AT NIGHTS
- The bar downstairs is supposed to turn down the volume at midnight, but loud music continues until well past 2 am and it is IMPOSSIBLE to sleep without earplugs;

CIGARETTE SMELL
- Our non-smoking room smelled like stale cigarettes;

MOTHS
- Moths were flying around the hallways AND the dining room, where breakfast is served;

STINGY WITH TOWELS / HOUSEKEEPING ATTITUDE
- Housekeeping is extremely stingy with towels - we were 2 people in the room; but they gave only 1 towel per room, no matter how many people are staying. I had to ask for extra towels every day, and was given the extra towels very reluctantly, with attitude. The housekeeping staff is NOT friendly at all;

BAD PILLOWS
- The pillows are feather/down but very cheap construction and quality - almost empty and not firm enough;

NO BATHROBE / SLIPPERS
- There are no bathrobe or slippers in the rooms, which is a first for me in a 5 star hotel;

BAD INTERNET CONNECTION
- Internet is very choppy - cannot get a stable connection;

RUDE STAFF
- The staff overall is hit/miss:
The bellboy, who helped me with my luggage was very courteous and nice.
The doorman/security guy was not friendly at all.
The front desk staff was OK. The gentleman is nice, but there is one lady who is impatient and needs to learn to listen to guests and stop interrupting them impatiently and rudely
Overall, the staff needs to learn to be more courteous and friendly.

The only good thing about this hotel is its location. It is quite central, and within walking distance to all major sites.

  • Stayed: August 2013, traveled on business
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7  Thank IstanbuliteinUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiril R, Front Office Manager at Radisson Blu Grand Hotel Sofia, responded to this reviewResponded September 4, 2013

Dear IstanbuliteinBoston,

Thank you for the time to share your feedback via TripAdvisor. Please accept my sincere apologies for all the inconveniences that you have experienced during your stay with us. We are indeed in a period of an ambitious refurbishment with the aim of improving our facilities. We are doing our best to minimize the impact o our guests by the reconstruction that is taking place. We are sorry for the loud noise disturbance at night. This issue has been solved and the hours of operation have been changed with no more noise disturbance from the terrace in the night . All the rest of the issues kindly raised by you have already been addressed by the relevant departments and respective actions and trainings have been conducted in the areas needed.
Thanking you kindly for your feedback and understanding, please kindly accept once again our apologies for the inconveniences experienced.
Let me share my email address - kiril.radoev@radissoblu.com and please feel free to contact me directly.

Best regards,

Kiril Radoev
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

- old fashioned hotel with little bit of smells in the bed
- noisy dance party with continuous music and noises in the terrace of the first floor so far- now it's 1:25 am I literally cannot sleep. I don't know how can I focus on the things in the morotant meeting tomorrow. I'm not sure how much hotel got paid to rent the terrace but definately will lose lots of clients including me who frequently go business travel to here as well as other countries, It's terrifying to go to radisson.
- late pickup to the airport
- definately not the 5 stars, - at the best

Stayed: August 2013, traveled on business
6  Thank moonkyung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiril R, Front Office Manager at Radisson Blu Grand Hotel Sofia, responded to this reviewResponded August 8, 2013

Dear Esteemed Guest,

Thank you for sharing your feedback via TripAdvisor. Please accept my sincere apologies for the inconvenient situation with the noise level from last night. I would like to assure ou that the hotel will take all the necessary actions to immediately remedy the problem.

We would really like also to make it up to you and keep you as our valued guest in the future. Let me share my email address - kiril.radoev@radissonlu.com and please feel free to contact me directly.

Best regards,
Kiril Radoev
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2013

Stayed here for 4 nights, hotel comfortable, restaurant basic although great selection for breakfast buffet. I stayed in a hotel room front of hotel 4th floor, but still was kept awake late by the noise of night club goers below :-(

  • Stayed: November 2012, traveled on business
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Thank Charlene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Grand Hotel Sofia

Address: 4 Narodno Sarbine Sq, Sofia 1000, Bulgaria (Formerly InterContinental Sofia)
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Sofia
#7 Romantic Hotel in Sofia
#7 Business Hotel in Sofia
#11 Luxury Hotel in Sofia
Price Range: $144 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Blu Grand Hotel Sofia 5*
Number of rooms: 142
Official Description (provided by the hotel):
History Built at the end of the 1960s, the hotel is part of Bulgaria’s cultural heritage and is within the architectural ensemble shaping the National Assembly Square. Located at the heart of the city, the hotel is part of one of world’s biggest hotel chains – Carlson Rezidor HotelGroup. All rooms on its north facade are overlooking the building of the Parliament right in front the St. Alexander Nevsky Cathedral, the National Gallery for Foreign Art and other cultural monuments. The latest design was appointed to the London-based worldwide¬¬ recognized designer Francis Sultana. His elegant approach combines contemporary and classic design, leaving a sense of style from the art deco era. The guests can now enjoy not only custom-made furniture for the building’s interior but also art pieces by the world’s top contemporary artists. Location Radisson Blu Grand Hotel is situated right in the heart of the downtown, in the middle of the most notable historical monuments and attractions the city has to offer. It is in a busy interchange of Tzar Osvoboditel Blvd., which is the continuation of the one of Sofia’s major thoroughfare Tsarigradsko shose (fastest connection with Sofia Airport), and Vasil Levski Blvd. The hotel enjoys excellent visibility and benefits from its proximity to the main roads in the city, connecting the downtown area with the business areas and its top location, nightlife diversity wise. The area is a gathering point for people having the most preferable places for going out, combining trendy restaurants with the best known night clubs, opera house, theaters, etc. In only just a short walk one can enjoy a great variety of restaurants, bars, clubs, galleries, shopping areas and all types of trendy places the downtown offers. Facilities Radisson Blu Grand Hotel, Sofia currently has 142 rooms and apartments among which Business class and sumptuous Suits (with private balconies) giving unique views, a New York style restaurant on the Mezzanine level called Studio, due to the remarkable art pieces as part of its fully renovated interior inclusive of custom-made furniture, showcasing fresh international and local selections, a chic Lounge Bar, the place to enjoy a hot drink during the day or a fancy cocktail in the evening. On the same Mezzanine level there is a fully renovated conference center in elegant contemporary design. The famous, especially for Wedding celebrations & dinner cocktails, ballroom, has now a rentable area of 290 square meters and a capacity of 240 delegates in theatre style, completed by 3 break-out rooms with a capacity of up to 50 seats. They all offer much natural lighting, a lighting control system and modern audio-visual equipment in line with the Radisson Blu Experience Meetings concept. It is a new way Meetings & Events re-vitalise the positioning of the brand in the important Meetings, Incentives, Conferences & Events arena, and differentiate the brand offerings from those of our competitors. Experience Meetings concept provides meeting planners and delegates with the highest level of consistent product and service delivery, including the Brain Food strategy. This is a product for meetings and conferences developed in the partnership between the 5* Chefs of Radisson Blu and well known nutrition experts. Research over the past few years has shown that eating the correct nutrients, at the right times, improves our ability to learn and concentrate, promotes quicker reactions and even lowers stress levels. These are all factors that can affect the quality of a meeting. Brain Food helps ensure that all meeting participants remain healthy and alert all the way through a meeting. It is being served in the specious foyer on the Mezzanine level, perfect also for quick snack, coffee or cocktail at the Lobby bar area. A cozy Business Lounge with controlled access, guarantees privacy of the Business class guests and outside clients, who prefer to relax, read, catch up on e-mails, socialize or watch the favorite channels on 75” TV. This newly opened lounge, with inspirational atmosphere finished by contemporary art and natural daylight, offers comfortable seating areas to provide opportunities for semi-private meetings. The hotel hosts a nightclub, well-known brand in the night life scene of Sofia for years, as well as a fully renovated Casino. Just recently a Luxurious Asian restaurant opened at the ground floor level, offering the view of the Parliament square from inside and also from its outside garden. Yes I Can! The core service philosophy of the Rezidor Hotel Group is the unique Yes I Can! attitude towards all guests every day. As a result, guests with any request are met with a positive response, and made to feel that their well-being is the sole priority of the member of staff assisting them. Radisson Blu Grand Hotel, Sofia is proud to be the first Green Key Certificated Hotel in Bulgaria. Green Key Award is the largest eco-label for accommodation, recognized and supported by the World Tourism Organization and UNEP. This certificate guarantees to the guests that the hotel operates in a Think Planet way - reducing the environmental footprint without compromising comfort and quality: the award guarantees eco-friendly lights; reducing energy & water consumption; treating all waste water; recycling a maximum of waste and others, all in full compliance with the Responsible Business Policy of Rezidor Hotel Group. Taking responsibility for the environment and local community has been an important part of Rezidor's broader commitment to sustainable development since the first environmental policy back in 1989. ... more   less 
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Also Known As:
Radisson Blu Grand Hotel, Sofia Hotel Sofia
Radisson Sofia
Sofia Radisson

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