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“Very nice hotel but...”
Review of Hilton Sofia

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Hilton Sofia
Ranked #4 of 133 Hotels in Sofia
Certificate of Excellence
Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very nice hotel but...”
Reviewed March 27, 2014

I stayed at Hilton Sofia for the first time from 18-20 March. The rates were good so I took an executive room with lounge access. The room was very nice, good view of mountains, clean, tidy, uncluttered. Welcome gifts were... sparce but ok. The staff at reception were very friendly and gave me a map with tips for local sights, restaurants, etc. The breakfast was fairly good though some of the meat products were a bit doubtful and fruits were in enormous chunks in fruit salad. But I was really disappointed with executive lounge. It's a small space, a bit crampt and other people's conversations can easily drown out your own peace and quiet. Added to which a young girl running the lounge... She seemed to be on some kind of speed. She wouldn't leave anyone alone, including me, offering extra drinks and food, engaging everyone in (very long) conversations, running round with her broom and dustpan and crates of bottles. She interrupted conversations to offer more drinks when people could clearly help themselves amply. She's a lovely person, but please LESS IS MORE!!!!! Could someone please give her a chill pill? Hilton executive lounges are touted as a haven of peace. Not this one! Oh, and she insisted on putting on the TV when no-one was watching it. CALM! NAMASTE!

Room Tip: Mountain views are great - snow at this time of year!
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ordinary t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, April 13, 2014
Dear Guest,

Thank you very much for sharing your observations about Hilton Sofia via TripAdvisor.
Your comments about the hotel facilities and services are highly appreciated.

Looking forward to the pleasure of welcoming you back under our roof, on your next trip to Bulgaria!

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
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Ljubljana
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 24, 2014 via mobile

From airport to hotel are 2 mcdonalds and when you see third it is near the hotel. It is no Paris here but it is Hilton. At breakfast I am looking forward to meet supreme service and time to relax before my business day. If you use yelow cab to come here it will be 15 lev. Hopefuly i will have great time.

Stayed March 2014, traveled on business
Helpful?
Thank Andrej N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, April 13, 2014
Dear Guest,

We were glad to receive your comments about the Hilton Sofia services and facilities. Thank you for taking time to share them via TripAdvisor. It will be our pleasure to welcome you back under our roof, on your next trip to Bulgaria!

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clonmel, Ireland
Level Contributor
132 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed March 19, 2014 via mobile

I recently stayed here for a week on business. It is a very good hotel with all the facilities you would expect from a good business hotel.
It is in a very good location. Staff are very friendly and helpful. Wifi worked well throughout the hotel. Room was a good size.
Would definitely recommend this hotel.

Stayed January 2014, traveled on business
Helpful?
1 Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, April 13, 2014
Dear Guest,

We were extremely delighted to receive your kind comments about Hilton Sofia. Thank you for taking time to share them via TripAdvisor. We will be very happy to welcome you back under our roof, on your next trip to Bulgaria!

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
134 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed March 19, 2014

I stayed here for a tourist trip....thought it would be cool to check out Bulgaria between Athens and Istanbul. The Hilton was a great choice!

The location was perfect, right across the street (must go via pedestrian overpass bridge) is the National Culture Center, basically a multiplex of bars/clubs, restaurants, etc. Within 10-15 minutes walking you are on the main avenues and in the heart of the city' attractions.

For amenities, the hotel was like any other Hilton you stay at....fantastic dining (especially the breakfast buffet) and the hotel lobby bar was always full with other patrons to mingle with.

The pool/spa area was ample for a quick rejuvenation session.

The front desk was also going above and beyond to help and the concierge made some great recommendations for us. They also had a little souvenir shop which the pricing was very similar to what you would find on the streets....they took Bulgarian levs, euros, or dollars.

The rooms and open areas could go for a update, the hallways could be a little musty at times....this is the only reason I did not give the full 5 stars. But even considering this, I would definitely stay here again.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, April 13, 2014
Dear Guest,

Thank you very much for sharing your observations about Hilton Sofia via TripAdvisor. Yourdetailed feedback and positive comments about the hotel facilities and services are highly appreciated.
Looking forward to the pleasure of welcoming you back under our roof, on your next trip to Bulgaria!

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 17, 2014

The Hilton Sofia is my favorite place to stay during business trips to Sofia. It not only has an excellent location (just on the edge of the city center, which reduces the amount of traffic), but also an excellent staff that makes you feel at home. The rooms are Hilton standard, but the only downside are the showers. They are not that new anymore and the shower door is not closing properly which allows water leaking. In the best case these are just a few drops, but in other rooms this could mean that the bathroom floor gets wet and slippery. Putting a towel in front of the door helps to soak the water. But I would recommend the hotel to everyone.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank RaymondWooninck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, April 13, 2014
Dear Guest,

Thank you very much for sharing your observations about Hilton Sofia via TripAdvisor. Your comments about the hotel facilities and services are highly appreciated. Please rest assured that we have evaluated your feedback about the showers. Looking forward to the pleasure of welcoming you back under our roof, on your next trip to Bulgaria!

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
101 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed March 16, 2014

Arrived at 3pm...
It's a nice hotel near the city center (10 mns walk)
Hotel is new and clean.
Service is what you would expect of most Hilton globally.

When I arrived as they were taking my luggage from the taxi and some of my clothes fell out from my suiter onto the road. As I was checking in the concierge came over and offered to dry clean all my clothes and pants that fell out for free. And I got all the dry clean by the same evening.

I was very happy and totally impressed with there service level...

Overall very friendly staff....

Room Tip: Depends if you prefer sunrise or sunset ... you can ask for the rooms with these facing.
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WKKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, March 20, 2014
Dear Guest,

We were extremely delighted to receive your kind comments about the service level at Hilton Sofia and the extra steps our team tries to make in order to ensure our guests are happy! Thank you for taking time to share this feedback via TripAdvisor. We will be very happy to welcome you back under our roof, on your next trip to Bulgaria!

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aci Castello, Italy
Level Contributor
110 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed March 14, 2014

all the amenities are there, the executive lounge will feed you well, the small pool and gym are perfect (if not too many people are using it with you), the staff is friendly, the location is close to everything.. I mean, if you're looking for a Hilton wherever you go, this is a good one

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dario C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, March 20, 2014
Dear Guest,

We were glad to find out that you had a nice experience at Hilton Sofia! Thank you for taking time to share your comments about our services and facilities via TripAdvisor. The Hilton Sofia team and I will be very happy to welcome you back under our roof, soon!

Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sofia

Property: Hilton Sofia
Address: 1 Bulgaria Blvd, Sofia 1421, Bulgaria
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sofia
#1 Family Hotel in Sofia
#3 Luxury Hotel in Sofia
#4 Romantic Hotel in Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Sofia 5*
Number of rooms: 245
Official Description (provided by the hotel):
Hilton Sofia has the perfect location in the heart of the city, opposite the Sofia Congress Centre (National Palace of Culture), surrounded by the South Park and overlooking the Vitosha Mountain. Hotel guests are near the commercial district and government offices. Boutiques, restaurants and nightclubs are within walking distance, while Sofia International Airport lies 13 km to the east, an approximate 20 minute transfer. With 245 rooms on 8 floors, equipped with the most modern in-room facilities, dedicated Executive Floors and cozy Executive Lounge, Health Club with in-door pool and 24/7 Fitness by Precor, Hilton Sofia is the perfect choice of the modern traveler. Spacious, stylish and modern venues, resplendent with natural light, provide you with an unparalleled environment in which to work and relax. From the multifunctional business facilities to the creative food service at Seasons Restaurant and Artists Bar: enjoy the Hilton Sofia experience. ... more   less 
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Also Known As:
Hilton Sofia Hotel Sofia
Hilton International Sofia
Sofia Hilton International

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