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“Contemporary hotel, a little walk from the main shops”
5 of 5 bubbles Review of Hilton Sofia

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Hilton Sofia
Ranked #3 of 131 Hotels in Sofia
Certificate of Excellence
Jakarta
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Contemporary hotel, a little walk from the main shops”
5 of 5 bubbles Reviewed August 20, 2013 via mobile

The hotel is decorated in modern minimalist style. Rooms are standard sized and they have a good selection of breakfast. However it is a good 15 minute walk from the main shops area and restaurants. I like the lobby especially because it is glass covered all around and offers free wifi.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauraThedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, September 5, 2013
Dear guest,

I would like to thank you very much for sharing your observations about Hilton Sofia via TripAdvisor.

I was gratified to know that you enjoyed your stay with us and remained highly satisfied with the hotel services and facilities.

We all look forward to the pleasure of welcoming you back under our roof again, soon.

Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Vienna, Austria
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed August 16, 2013

My company rate was below €100, including breakfast and internet, which in itself is a pleasant surprise for a hotel so close to city center in a European capital.

The room I got was on 5th floor, which means plain standard (exec or business suites are on 8th/9th). About 30m2 overall, king size bed, panoramic window, all real nice and new-looking furniture. Huge and spotlessly clean bathroom with separate shower and bath tub. "Office" corner with a desk and chair, electric kettle plus complimentary coffee and tea, safe - well, everything you usually expect to find in the better hotel rooms.
Friendly and efficient staff at reception, ample breakfast buffet in a spacious room with lots of windows, there's even a terrace for those of you who like to sit outside.

I will definitely book this hotel again next time I am in Sofia.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gnorzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, August 19, 2013
Dear Valued Traveller,

I would like to thank you very much for sharing your positive observations about Hilton Sofia via TripAdvisor.

I was gratified to know that you enjoyed your stay with us and remained highly satisfied with the hotel services, especially highlighting the guestroom ambiance and the efficiency of our team members.

We all look forward to the pleasure of welcoming you back under our roof again, soon.

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec, Canada
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed August 14, 2013

We have been staying 2 nights at Hilton Sofia; we have booked an executive room. The hotel is spotless, very nice; the architecture of this Hilton is beautifully designed. The room are spacious and very clean. The breakfast was outstanding with a wonderful selection of dishes and variety, enough to make the most complicated customer happy. We liked their steam bath and the small swimming pool. The restaurant was also very good, we had diner outside and the price are reasonable for Hilton. Another great thing about this Hilton is the outside area of the bar, very nice set up and comfortable, a very good place to relax, enjoy a drink no matter what time of the day it is. Overall staff was very polite and give an excellent service particularly ‘’Borris’’ from the main desk, always making sure everything was OK. At night the Hotel has its own security outside the building making you feel safer. The hotel is well located; the good thing about Bulgaria is the taxi rate. ‘’It’s not expensive’’.

The downside of this hotel is the executive lounge if they do not improve it fast, they will lose customer, compare to other Hilton this is the worst we have visited so far. The lounge is not inviting at all, the atmosphere of the lounge did not invite you to sit and relax it makes you want to go outside. The range of snacks and drinks was extremely limited; the concierge desk was always empty. The coffee machine from the lounge was disgusting. We then start paying our coffee at the bar before complaining about the lounge, the matter was resolve quickly by both ‘’Marieta’’ both duty manager where easy and fast to resolve problems. As improvement I would suggest at least get a coffee machine with several choices to choose from and hot chocolate like those find in other Hilton such Berlin. Regarding lounge snacks I would also suggest to have the option to go to the bar to get a snack from their menu because the cake was very good, some item in the bar menu looks alike snacks from other lounge found in other Hilton and the service was outstanding at the bar. If the lounge does not improve next time I will booked a room without executive lounge.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnThi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, August 19, 2013
Dear Valued Traveller,

Many thanks for your kind and detailed feedback, shared via TripAdvisor!

I am very delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.

Further to your comments about the Executive Lounge at Hilton Sofia, I would like to inform you that we are currently enhancing its atmosphere - with a new look in terms of furniture, buffet and features, which will refresh the ambiance of the whole place, hopefully to your satisfaction.

We are looking forward to the pleasure of welcoming you back under our roof, soon!

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london, United Kingdom
1 review
5 of 5 bubbles Reviewed August 14, 2013

good bedrooms (executive level) and very good events team. The conference rooms all have natural light, good conference facilities and are supported properly internally (catering and IT etc). Unfortunately we will not be able to hold our event in Sofia this year otherwise I would not hesitate to hold it here at the Hilton (we have done so in the past and it was excellent).

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wendy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, August 19, 2013
Dear Valued Traveller,

We were extremely delighted to receive your kind comments about the Hilton Sofia accommodation and conference facilities as well as the efficiency of our Conference & Events team. Thank you for taking time to share them via TripAdvisor. We will be very happy to welcome you back under our roof, on your next trip to Bulgaria!

Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
1 review
3 of 5 bubbles Reviewed August 14, 2013

Satisfactory hotel for business in Bulgaria. Rooms are standard and only plush if you pay for upgrades, but everything is functional, staff are helpful and the exec facilities are good. Parts of the place are a little tired and it's a shame that the pool is small and not outside as the weather is usually great. Walking distance from shopping & municipal centres, but in no way was it Bulgarian in style.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, August 19, 2013
Dear Valued Traveller,

I would like to thank you very much for sharing your observations about Hilton Sofia via TripAdvisor.

I was gratified to know that you enjoyed your stay with us and remained overall satisfied with the hotel services and facilities.

We all look forward to the pleasure of welcoming you back under our roof again, soon.

Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riga, Latvia
Level Contributor
89 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed August 13, 2013

Stayed in this hotel a couple of times while on a business trip. Convenient taxi ride from/to the airport. Staff was helpful and friendly. Rooms are quite nice. Breakfast selection was really good. I also enjoyed their steam bath and a small swimming pool. The restaurant is also recommended. The only possible downside, this property is a bit off the city centre. But it would take you only 25 minutes to walk to major attractions. Overall, this is a very good choice for a hotel in Sofia.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jolly-Stranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, August 19, 2013
Dear Valued Traveller,

Thank you for your kind feedback. I was happy to learn that we were able to make you comfortable in our property and you remained happy with our facilities and services.
Once again, thank you for sharing your valuable observations with us!

We are looking forward to the pleasure of welcoming you back soon.

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
418 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
4 of 5 bubbles Reviewed August 4, 2013

I stayed for 4 nights on the executive floor which was airy and clean - with an effective aircondition to keep the room cool while the temperature rose to 37 C.
The location is central, it took less than 25 minutes in the morning (leaving the hotel at 07:50) to get to the Business Park.
Breakfast was varied and plentiful. The executive lounge left a lot to be desired if you are used to Hilton Lounges in other countries. The range of snacks was limited, so was the choice of drinks and the ambience of the lounge did not invite you to sit and relax.
The food in the restaurant was alright, nothing spectacular - if you stick to the simple dishes you are not going to be disappointed.
The staff at the reception desk was attentive and helpful. The service during breakfast and dinner could be a bit slow.
I would go back - this is a very good hotel by local standards, you'll be disappointed if you compare it to Hilton Hotels in other capital cities.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ACL3112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, August 5, 2013
Dear Valued Traveller,

Many thanks for your kind and detailed feedback, shared via TripAdvisor!

I am very delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.

In reply to your comment about the Executive Lounge, I would like to inform you that as of July 1st, 2013 the Executive Lounge standard for all Hilton Hotels has changed and we have to follow the new company guidelines. In addition, we are planning to enhance the atmosphere of the Executive Lounge at Hilton Sofia shortly - with a new look in terms of furniture and buffet, hopefully to your satisfaction.

We are looking forward to the pleasure of welcoming you back soon.


Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sofia

Property: Hilton Sofia
Address: 1 Bulgaria Blvd, Sofia 1421, Bulgaria
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sofia
#1 Family Hotel in Sofia
#2 Luxury Hotel in Sofia
#4 Romantic Hotel in Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Sofia 5*
Number of rooms: 245
Official Description (provided by the hotel):
Hilton Sofia has the perfect location in the heart of the city, opposite the Sofia Congress Centre (National Palace of Culture), surrounded by the South Park and overlooking the Vitosha Mountain. Hotel guests are near the commercial district and government offices. Boutiques, restaurants and nightclubs are within walking distance, while Sofia International Airport lies 13 km to the east, an approximate 20 minute transfer. With 245 rooms on 8 floors, equipped with the most modern in-room facilities, dedicated Executive Floors and cozy Executive Lounge, Health Club with in-door pool and 24/7 Fitness by Precor, Hilton Sofia is the perfect choice of the modern traveler. Spacious, stylish and modern venues, resplendent with natural light, provide you with an unparalleled environment in which to work and relax. From the multifunctional business facilities to the creative food service at Seasons Restaurant and Artists Bar: enjoy the Hilton Sofia experience. ... more   less 
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Also Known As:
Hilton Sofia Hotel Sofia
Hilton International Sofia
Sofia Hilton International

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