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“Very good by local standards .......”
Review of Hilton Sofia

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Hilton Sofia
Ranked #4 of 133 Hotels in Sofia
Certificate of Excellence
UK
Level 6 Contributor
437 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
“Very good by local standards .......”
Reviewed August 4, 2013

I stayed for 4 nights on the executive floor which was airy and clean - with an effective aircondition to keep the room cool while the temperature rose to 37 C.
The location is central, it took less than 25 minutes in the morning (leaving the hotel at 07:50) to get to the Business Park.
Breakfast was varied and plentiful. The executive lounge left a lot to be desired if you are used to Hilton Lounges in other countries. The range of snacks was limited, so was the choice of drinks and the ambience of the lounge did not invite you to sit and relax.
The food in the restaurant was alright, nothing spectacular - if you stick to the simple dishes you are not going to be disappointed.
The staff at the reception desk was attentive and helpful. The service during breakfast and dinner could be a bit slow.
I would go back - this is a very good hotel by local standards, you'll be disappointed if you compare it to Hilton Hotels in other capital cities.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ACL3112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, August 5, 2013
Dear Valued Traveller,

Many thanks for your kind and detailed feedback, shared via TripAdvisor!

I am very delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.

In reply to your comment about the Executive Lounge, I would like to inform you that as of July 1st, 2013 the Executive Lounge standard for all Hilton Hotels has changed and we have to follow the new company guidelines. In addition, we are planning to enhance the atmosphere of the Executive Lounge at Hilton Sofia shortly - with a new look in terms of furniture and buffet, hopefully to your satisfaction.

We are looking forward to the pleasure of welcoming you back soon.


Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level 5 Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 1, 2013 via mobile

Sometimes a Hilton just disappoints: the food at the restaurant was poorer than mediocre and the 'Mixed Grill'-dish I chose was obviously something that had been re-heated. The wine we had -a local Bulgarian red- was not any good and vastly overpriced. The staff at the reception were not very helpful and did not really seem very interested in helping us out. The room itself was OK although compared to some of the other hotels we've stayed at during our roadtrip across Eastern Europe it seemed old and dull. Best thing to us about this hotel was the location and the fact that our car could be left directly outside in a secure place. Wont visit this Hilton again.

Stayed July 2013, traveled with friends
Helpful?
Thank Republicofdenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, August 5, 2013
Dear Valued Traveller,

Thank you for your kind feedback.

Please accept my apologies for the dining experience you have outlined and the service, received at the hands of our Front Office team. I would like to assure you that we have done an internal evaluation of the matter.

Hopefully we will be able to show you that we can indeed do better, in case you decide to stay with us once again!

Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chiangmai
Level 6 Contributor
157 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed August 1, 2013

Hitlon Sofia is the best hotel in Sofia, about 20 minutes walk to the center. At the city center of Sofia, there are hotels around, but they are very old and not well maintained. Hilton Sofia is new, beautifully designed, and offers very comfortable rooms with tea-making facilities in the room. Restaurant food is very good, especially the desserts. Breakfast is just as good, with fresh orange juice. My only complaints are: (1) for a twin room that I booked, the 2 beds should be separated and not joined together; and there should be twin bottles each of shampoo & shower gels, especially in summer when we take more than 1 shower per day (2) one of the staff at the front desk (not Conceirge) was not very happy about distributing the Wall Street Journal newspaper (which comes in later in the afternoon).

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hilltriber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, August 5, 2013
Dear Valued Traveller,

I would like to thank you very much for sharing your observations about Hilton Sofia via TripAdvisor.

I was gratified to know that you enjoyed the Hilton Sofia experience and remained overall satisfied with the hotel facilities and services.

Please rest assured that we have internally considered your two suggestions for improvement.
We all look forward to the pleasure of welcoming you back under our roof again, soon.

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia
Level 6 Contributor
122 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed July 30, 2013

The Brunch is from 1230 until 1530, most Sundays. Ring to check.
For 100 leva you can eat and drink like a king (2 people).
Service is superb and the food is great. A great bargain.
There is a wonderful selection of dishes and even a kids' club for the rugrats.

  • Stayed May 2013, traveled as a couple
    • Value
    • Service
Helpful?
1 Thank SofiaRodin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, August 5, 2013
Dear Valued Traveller,

We were extremely delighted to receive your kind comments about our Sunday Brunch. Thank you for taking time to share them via TripAdvisor. We will be very happy to welcome you back at Hilton Sofia, soon.

Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taunton, UK
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 29, 2013

Have just spent 3 of the last 4 weeks staying in the Hilton in Sofia. Very impressed!

Hotel was very convenient for city centre and was a short(ish) taxi ride from the Sofia Business Park. The rooms were modern, airy, and very clean. All room consumables were replenished efficiently.

The breakfast spread was extensive, meals in the restaurant were OK - we preferred to eat in the bar. Or outside in the bar! The bar menu offered a reasonable choice of main dishes and a very good selection of desserts and ice creams.

I even managed to make use of the hotel gym! Maybe I felt I'd eaten too many desserts? Small but well equipped - well enough equipped for an old unfit bloke like myself!

If I had to return to Bulgaria, this would be my hotel of choice.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NorthCurryNeil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, August 5, 2013
Dear Valued Traveller,

I would like to thank you very much for sharing your positive observations about Hilton Sofia via TripAdvisor.

I was gratified to know that you enjoyed staying at Hilton Sofia and remained highly satisfied with the hotel services and facilities.

We all look forward to the pleasure of welcoming you back under our roof again, soon.

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 29, 2013

On arrival, my taxi driver was trying to cheat me, and the hotel staff proactively got his number and reported him, on their own initiative. I felt so cared for! And the rest of the stay lived up to this beginning. One of the best Hiltons I've ever experienced. Good location, too. And, for a business hotel, it was practically free!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Leslie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, August 5, 2013
Dear Valued Traveller,

Thank you very much for your sharing your feedback with us.

We were very happy to read that we managed to create an unforgettable stay for you, here at Hilton Sofia and you remained impressed with the proactive attitude of our Front Desk team.

Once again, on behalf of the entire team, I would like to thank you for the praising words and will be looking forward to the pleasure of welcoming you back under our roof, soon


Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 25, 2013

Stayed here during october weekend. Location is good enoug, didn't like the rush roads all around the hotel. You need to cross more crossroads to get to the citycentre. But ist okay cause its question about 10 mins to get there.

Breakfast, rooms, stuff was ok.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MilanBardun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, August 5, 2013
Dear Valued Traveller,

We were extremely delighted to receive your kind comments. Thank you for taking time to share them via TripAdvisor. We will be very happy to welcome you back at Hilton Sofia, on your next trip to Bulgaria.

Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sofia

Property: Hilton Sofia
Address: 1 Bulgaria Blvd, Sofia 1421, Bulgaria
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sofia
#1 Family Hotel in Sofia
#3 Luxury Hotel in Sofia
#4 Romantic Hotel in Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Sofia 5*
Number of rooms: 245
Official Description (provided by the hotel):
Hilton Sofia has the perfect location in the heart of the city, opposite the Sofia Congress Centre (National Palace of Culture), surrounded by the South Park and overlooking the Vitosha Mountain. Hotel guests are near the commercial district and government offices. Boutiques, restaurants and nightclubs are within walking distance, while Sofia International Airport lies 13 km to the east, an approximate 20 minute transfer. With 245 rooms on 8 floors, equipped with the most modern in-room facilities, dedicated Executive Floors and cozy Executive Lounge, Health Club with in-door pool and 24/7 Fitness by Precor, Hilton Sofia is the perfect choice of the modern traveler. Spacious, stylish and modern venues, resplendent with natural light, provide you with an unparalleled environment in which to work and relax. From the multifunctional business facilities to the creative food service at Seasons Restaurant and Artists Bar: enjoy the Hilton Sofia experience. ... more   less 
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Also Known As:
Hilton Sofia Hotel Sofia
Hilton International Sofia
Sofia Hilton International

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