We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Luxury with friendly service”
Review of Hilton Sofia

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Sofia
Ranked #5 of 133 Hotels in Sofia
Certificate of Excellence
Brisbane, Australia
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Luxury with friendly service”
Reviewed October 7, 2012

We were lucky to stay at the Hilton under the "Getaway Promotion" and thoroughly enjoyed every minute of our short stay.
The promotion entitled us to the executive package which allowed us free wifi, free breakfast and dinner in the Executive Lounge as well as a complementary shuttle service to and from the airport.
The room was spacious with tea and coffee making facitities, soft bathrobes and huge towels.
The meals in the Executive Longe were tasty and the staff were always attentive.
The reception staff, I remember Silvia, and our driver Martin were friendly and efficient and are credits to Hilton.
I can't wait to stay again.

Room Tip: Ask for a room with a view of Mt Vitoshi.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve16101949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbrune, General Manager at Hilton Sofia, responded to this review, October 24, 2012
Dear Steve16101949,


Thank you for your positive feedback on this website and I wanted to personally respond and thank you.

I was very proud to read that our friendly and efficient team treated you with utmost care and would be happy to pass your nice comments to Silvia and Martin!
Once again, thank you for your visit and I look forward to the pleasure of welcoming you back under our roof.
Sincerely,
Jacques Brune
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,246 reviews from our community

Traveler rating
    677
    438
    98
    24
    9
See reviews for
97
205
100
699
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 7, 2012

I travelled on business to Sofia several times a year for about three years and always enjoyed my stay at the Hilton Sofia. The rooms are great and I always had a good night sleep. The room services and restaurant food is wonderful and I frequently entertained clients in the bar area-- which always seemed to be open! The hotel organised my airport collection and was always there to greet me when landing. Location is good-- you can easily walk to main tourist areas from the hotel. I'll stay again next time I'm in Sofia.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbrune, General Manager at Hilton Sofia, responded to this review, October 24, 2012
Dear Justin W,

I would like to thank you for letting others know of your wonderful experience at the Hilton Sofia.
I was glad to find out that you enjoyed the Hilton Sofia experience and remained very happy with the hotel facilities, guestroom ambiance and the service of our team members – your comments are highly appreciated.
I was very proud to read your positive comments.
Once again, on behalf of the entire team, I would like to thank you for the kind comments and will be looking forward to the pleasure of welcoming you back under our roof, soon

Sincerely,

Jacques Brune
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 1, 2012

I stayed there with my mother for three nights. To say their staff was arrogant is to say nothing. We couldn’t get the rooms we have booked a few months prior the trip with the lame excuse that some singer was staying at the hotel with the group and our rooms were not available. Excuse me!!! So, we end up being in one room with one bed and one folding bed that someone drugged in. There was a lady at reception basically stating that she could give a XXXXX what room we would get, not realizing that I spoke Bulgarian. She was unpleasantly surprised!!!

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank alka477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbrune, General Manager at Hilton Sofia, responded to this review, October 24, 2012
Dear alka477,

Thank you very much for sharing your feedback.

I was really surprised and sorry to learn of your unpleasant experience during your recent stay with us.

I would like to assure that our aim is to be hospitable and to provide high class services to all our guests, and I would like to use this opportunity to extend my sincere apologies.

Last but not least, I would like to thank you for your constructive comments and look forward to the pleasure of welcoming you again at the Hilton Sofia, when our team will do the utmost to show you that it can indeed do better.

Sincerely,
Jacques Brune
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
109 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed September 29, 2012

If you are not looking for a "down-town" location and are traveling on business, this is without doubt the best hotel in town. Down sides are that the windows do not open and that the executive lounge does not have a serious food selection.
On the other hand, the service is exceptional (what a great staff) and the rooms are absolutely 5 star. Certainly one of the best options in town if you enjoy luxury.
The gym is excellent, the pool is too small for swimming.

Room Tip: paying for the executive floor is not recommended, the food at the lounge is disappointing.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlyingPlatinum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbrune, General Manager at Hilton Sofia, responded to this review, October 19, 2012
Dear FlyingPlatinum,
I would like to thank you for letting others know of your nice experience at the Hilton Sofia. It was a pleasure for me to read that you remained very happy with the services of our team, the guestroom ambiance and facilities – we will do our best to keep up the good work.
Once again, thank you for your visit and I look forward to the pleasure of welcoming you back under our roof.
Sincerely,
Jacques Brune
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Rafael, California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 27, 2012

Working in next-door Serbia, I decided to take a weekend break in Sofia. I have stayed in many Hilton properties worldwide - and this one did not disappoint.
From the excellent navigation skills through the Byzantine(!) labyrinth of central Sofia calmly and patiently delivered by Martin (Trainee), to the superb massage given by Jenni (sp?) in the spa... spotless room, above average breakfast buffet, drinks in the Executive Lounge ( very helpful staff on duty ..) what to say?

My 9th floor room overlooked central Sofia and I relaxed with a cup of tea watching the sun strike the gold domes of multiple houses of worship liberally scattered throughout the city. The location is perfect for a short walk to and strolling along Vitosha Blvd.
I would certainly stay at this Hilton again when in Sofia

Room Tip: 9th floor (Executive Floor) has superb views of central Sofia.Rooms are quiet and well appointed
See more room tips
  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xerxes100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbrune, General Manager at Hilton Sofia, responded to this review, October 19, 2012
Dear xerxes100,

I would like to thank you for taking the time to share with us your impressions from staying at the Hilton Sofia.

Please, rest assured that it is always our aim and ambition to offer our guests the highest standard in quality and service. Therefore, I am very happy to learn about your great satisfaction with our performance, especially in terms of Executive Floor experience and team members services.
Once again, on behalf of the entire team, I would like to thank you for the kind comments and will be looking forward to the pleasure of welcoming you back under our roof, soon

Sincerely,

Jacques Brune
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Level Contributor
88 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed September 23, 2012

We have married in July in Sofia and decided to have just wedding party somewhere is Sofia or surroundings.
We had huge problems finding the right place for party since we tried to avoid classical traditional weddings.
Finally we meet Katja Kovacheva from Hotel Hilton and she was very helpful to make a choice.

We had great party end of September in Hotel Hilton, restaurant Seasons!! Food was excellent, Rosen and his service team were great. We had a bit higher requirements for serving alcohol but we managed to finalize the party as planned.

Thank you Katja, Rosen and team in Hotel Hilton for helping us survive our important night!!

Mariya&Marko

Room Tip: Nobody was complaining because of loud music so I believe that there is no reason to book a room far...
See more room tips
  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Marko B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbrune, General Manager at Hilton Sofia, responded to this review, October 19, 2012
Dear Mariya&Marko,
Thank you for choosing Hilton Sofia for this so special event – your wedding!
I was happy to learn that we managed to meet your expectations and you had a great party.
I will forward your comments to the team, especially to Rosen and Katia.
Thank you once again for the nice words and looking forward to host your next happy occasion.
Sincerely,

Jacques Brune
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed September 19, 2012

HIlton Sofia

Stayed in the executive level (floor 9) and room was large. Room had a king sized bed a quiet a/c unit and free wireless and wired internet. Mini bar and hot water kettle along with 2 free bottels of water and 1 bottle of spring water. Bathroom had large shower along with seperate tub.
Executive level has access to the executive room on floor one that also has free wireless internet and breakfast is served till 10:30 am. Note***if your flight leaves before the breakfast is served call the night before and they will provide a to go breakfast. The executive level also has snack and drinks available all day ...along with a printer so you can print out your boarding pass.
The hotel provides free bike rental. A park is located behind the hotel.
A cab from the sofia airport to the hilton should cost no more then 10 lev.
The hotel is located at the end of a walking street and is a easy walk to the main attractions. You can also take a cab for around 4 lev.
Sofia airport hasd a crazy security line and it took almost hour and a half to get thru make sure you leave plenty of time as many people try to cut the lines.
We took a shared van from the main cathedral to rila monestary for the day for 50 lev each.
Fitness room was nice and had a indoor pool.

Room Tip: executive level is worth the extra cost . Make sure to get room facing the park.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grayce_The_Super_Cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbrune, General Manager at Hilton Sofia, responded to this review, October 19, 2012
Dear Grayce_The_Super_Cat,

Thank you very much for sharing your experience at Hilton Sofia!

I was happy to read your detailed positive review.

It is extremely rewarding to receive so nice feedback from a guest.

Thank you once again and looking forward to welcoming you back under our roof.

Sincerely,

Jacques Brune
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sofia hotels
Central Hotel Sofia
#4 of 133 in Sofia
452 reviews
Grand Hotel Sofia
#6 of 133 in Sofia
848 reviews
Sense Hotel Sofia
#8 of 133 in Sofia
688 reviews
Show Prices
Show Prices
Show Prices
Lozenets
Magic Castle Hotel
Magic Castle Hotel
#1 of 133 in Sofia
169 reviews
Serdica
Hotel Anel
Hotel Anel
#2 of 133 in Sofia
492 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Sofia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Sofia

Property: Hilton Sofia
Address: 1 Bulgaria Blvd, Sofia 1421, Bulgaria
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sofia
#1 Family Hotel in Sofia
#3 Luxury Hotel in Sofia
#4 Romantic Hotel in Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Sofia 5*
Number of rooms: 245
Official Description (provided by the hotel):
Hilton Sofia has the perfect location in the heart of the city, opposite the Sofia Congress Centre (National Palace of Culture), surrounded by the South Park and overlooking the Vitosha Mountain. Hotel guests are near the commercial district and government offices. Boutiques, restaurants and nightclubs are within walking distance, while Sofia International Airport lies 13 km to the east, an approximate 20 minute transfer. With 245 rooms on 8 floors, equipped with the most modern in-room facilities, dedicated Executive Floors and cozy Executive Lounge, Health Club with in-door pool and 24/7 Fitness by Precor, Hilton Sofia is the perfect choice of the modern traveler. Spacious, stylish and modern venues, resplendent with natural light, provide you with an unparalleled environment in which to work and relax. From the multifunctional business facilities to the creative food service at Seasons Restaurant and Artists Bar: enjoy the Hilton Sofia experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Hotels.com, Hotwire, Orbitz, Priceline, Travelocity, TripOnline SA, Hotel.de, Cancelon, Evoline ltd and HotelQuickly so you can book your Hilton Sofia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Sofia Hotel Sofia
Hilton International Sofia
Sofia Hilton International

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing