The hotel is in an shady area with a high level of crime. It's an older, un-renovated building with an antiquated elevator. The carpets are at least 10 to 15 years old. In the basement there's an "erotic bar."
The rooms were relatively clean, but very basic with the furniture and appliances more suitable for a 2 star hotel, perhaps 1 star. For example, the shower curtain is plastic, barely hanging on a plastic railing and doesn't close properly. As a result, it's impossible not to flood the entire bathroom floor when you take a shower.
The towels were clean, but very used.
I can't conceive how this hotel can claim 4 stars. I have stayed at about 5 different 4 star hotels in Sofia, which have been all excellent and consistently one level below the 5 star hotels. There's something weird with the rating system.
- Official Description (provided by the hotel):
- Surrounded by history and culture, this center city hotel exceeds the expectations of both business and leisure travelers. Located in the heart of downtown Sofia, Gloria Palace Hotel is connected to the vibrant shopping, sports and attractions of the Bulgarian capital. The hotel is only steps away from the main administrative, financial and commercial sites of the capital. ... more less
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