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“DO NOT BOOK THIS HELL”

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Hotel Marinela Sofia
Ranked #28 of 133 Hotels in Sofia
Reviewed February 7, 2014

the worst hotel and durtiest. Worse than a 2 star. Breakfast is a joke everything is old and spiled already for days. As if you have moved back in the 60s but worse. People with guns walking arround with security all over pushing clients and threatening them

  • Stayed: January 2014, traveled on business
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Thank Dieter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rossitsa_Ognyanova, Public Relations Manager at Hotel Marinela Sofia, responded to this reviewResponded February 10, 2014

Dear Dieter K,

We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Zografski Sofia. We have taken note of your comments, which we regard as very serious.

With regard to the overall condition of the guest rooms, we would like to let you know that two thirds of our rooms have been renovated and are in accordance with the latest standards in the hospitality industry, the rest of the rooms planned to be refurbished in stages.

The breakfast restaurant is tenanted but we have passed your comments to the Restaurant Manager and have taken all possible measures to avoid unpleasant experience by any of our guests in the future.

In light of the seriousness of your comments, we would like to discuss them with you in detail at your earliest convenience. Kindly contact our General Manager, Mr Gerd Ruge at +359 2 969 2300.

Your sincerely,

Rossitsa Ognyanova
Marketing and PR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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292 - 298 of 729 reviews

Reviewed February 1, 2014

Very good location, make sure you get a renovated room. I particularly like the adjacent bar restaurant for breakfast or anytime meeting. Great gym! The sushi restaurant is also excellent and well priced.

  • Stayed: December 2013, traveled on business
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Thank Tom F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2014

One of the largest and best hotels in Sofia with an excellent location. The conference rooms are vast which was perfect for the large exhibitions and seminars I attended involving 400 delegates... 300 of them booked into the hotel. The bedrooms ( two large twin beds in a room for one) are and quiet and very well equipped. Spent some time in the Candy Bar where for a while there was live entertainment in the form of an attractive young female singer. However at this stage, the sound system made conversation impossible so we moved to another quieter bar. Everything about the hotel was of a high standard including the food on offer although the only minor issue was that some of the bar staff seemed less than accommodating and did not seem to fully appreciate the importance of the event and the money being spent on it when they served our drinks. That said it would be on my list for a return visit.

  • Stayed: January 2014, traveled on business
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Thank flamingstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2014

The stuff is very polite, everybody English speaking. The rooms are clean and tidy. There are floors with refurbished rooms, I recommend you should ask for them. Breakfast is perfect. All day bar, night clubs, pool, gyms and other comforts are in place. There is some noise from the clubs during the night.

Room Tip: Ask for the refurbished rooms
  • Stayed: January 2014, traveled on business
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1  Thank Harrys_Was_There
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2014

is felt around, unfortunately also with a smell of tobacco smoke (maybe as a former smoker I am more sensitive to this). This is what I included in decreased "cleanliness" value.
Locations suited me well considering the places for my business (hospitals, universities), room and service corresponded to the very reasonable price. Well-arranged business centre available. Breakfast is little ordinary one for extra price, without fish and I would prefer a better choice of cheese. This can be overcome with excellent in-house Thomas Cook fish restaurant which I have pleasure to evaluate separately. Departure early coffee (5 a.m.) was promised but not served as the servant was probably busy in still lively night bar (?).

  • Stayed: December 2013, traveled on business
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1  Thank SK-Pilgrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

Kempinski Hotel Sofia proved to be a bad choice for celebrating the New Year 2014 together with my husband and another three couples. My first impression about the hotel was very unpleasant, as during the checking-in procedure we were asked to make a “safety deposit” which the receptionists charged arbitrarily (150 EUR for the two of us, and 100 EUR for other couples in our group for the same period). Such a deposit was not in any way mentioned or indicated by our Agency in all the documents contained in the voucher. When I asked the front office manager for the reason for such arbitrary criteria in charging the nowhere-mentioned safety deposit, I got the answer (after a few hours of his investigation) that the deposits were charged by two different receptionists and that one of them was (I quote) “intimidated” by the other members of our group, so she decided to charge less. I only wonder how come that the front office manager did not know anything about such “intimidation” although he was right there, too. He “learnt” about the situation only after I asked him to explain the criteria for such double standards hotel policy. That same night we had a problem with the waitress who somehow forgot to include our 30EUR advance in the bill. Also, the no-smoking rule on the premises does not apply to their senior managers, who get insulted if you ask them if they would mind others smoking there too… All in all it was a very bad experience with people who even turn a deaf ear when you ask them to give you the hotel guestbook. It must be the “hotel policy”! Thank you five star Kempinski for ruining what we hoped to be a very nice experience!

  • Stayed: December 2013, traveled with friends
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2  Thank Snezana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

During last 3 years I had many business trips to Sofia, and during most of them I had stayed over night in Kempinski Zografski.
Very good hotel, clean, good breakfast.
I never had time to explore the mountain nearby, but thinking that every morning I had a very good view over the mountain has surely gave me a good mood to start the day.
Hotel is far from the center of Sofia, but if you want to go out for a local pub or restaurant you have several choices nearby.

Room Tip: South side give e view over the mountain, north side give a great view over the city. I always enjoy...
  • Stayed: February 2013, traveled on business
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Thank Dan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Marinela Sofia

Address: 100 James Bourchier Boulevard, Sofia 1407, Bulgaria (Formerly Kempinski Hotel Marinela Sofia)
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 133 Hotels in Sofia
Price Range: $71 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Marinela Sofia 5*
Number of rooms: 442
Official Description (provided by the hotel):
Hotel Marinela Sofia has an outstanding location, just 20 minutes from the airport and in close proximity to the city center. The hotel boasts amazing infrastructure built on 30 000 sqm and features the most comprehensive facilities in Sofia offering 442 rooms and suites with stunning panoramic views, the biggest hotel conference facilities in the capital, superb leisure and dining facilities including six restaurants and two bars and a modern health club with the biggest hotel swimming pool in the city. The hotel also offers the only Japanese garden on the Balkan Peninsula. Each Deluxe room and Junior suite are equipped with mini-bar, safe, individually controlled air-condition and heating systems, LCD or plasma flat screen TVs, a modern hotel entertainment system with video and music on demand, high-speed free Wi-Fi Internet and a smart card system in accordance with the latest security standards. Hotel Marinela boasts the biggest presidential suite in Bulgaria, in which a number of celebrities have stayed, such as Helmut Khol, Recep Erdogan, Sylvester Stallone, Julio and Enrique Iglesias, Lady Gaga, Tina Turner, James Brown, Anatoly Karpov, Wesley Snipes, Sergei Mihalkov, Elton John and more. Hotel Marinela provides every amenity necessary for focused and effective business communication. It is appropriate place for your successful meetings and celebrations. Three large banqueting halls, fully equipped to meet international expectations: Sofia 1, 2 and 3 can combine to form the largest hotel ballroom. Hotel boardrooms offer daylight, comfortable chairs and tables, easy connectivity to power and the web for each delegate, access to built-in multi-media equipment, interactive screens, microphones, flip charts, white boards, peg boards and free Wi-Fi. The six restaurants and two bars offer tantalising culinary creations from world cuisines. You can sip aromatic coffee or tea on the sun-lit terrace of Intermezzo lobby bar or enjoy fresh fish at Captain Cook or sushi fantasies at Happy Sushi; dine at the top of the city under the starry sky in Panorama Restaurant, taste sweet creations at Candy bar or stylish cocktails in Bar Le Parfum. The spacious fitness center is one of the most modern in Europe and includes massage rooms and the largest indoor hotel swimming pool in Sofia. Hotel Marinela offers free Internet. ... more   less 
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