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“Very Bad Service”

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Emirates Apart Residence
Ranked #37 of 140 Specialty Lodging in Sofia
Reviewed January 19, 2014

I rented this place for 3 months, was there 1 week a month for work. Every time there was something wrong: the kitchen, the bathroom or the hotel in total. After 3 times I didn't go here anymore, and it took a lawyer to get my deposit back. Also the location is on the outside of Sofia, so if you want to have a good experience, choose one of the good hotels there (Sense Hotel, Grand Hotel Sofia).

  • Stayed: August 2013, traveled on business
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Thank FlyingDutchman070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7 - 12 of 12 reviews

Reviewed June 11, 2012

Its an unusual place - on the foot of the mountain, nicely furnished with huge Sports centre. The prices are also remarkable - about 200EUR for an apartment with 2 bedrooms, living room, kitchen, terrace, fire place..

Room Tip: There is no way that You will feel uncomfortable. NB - they do not offer baby cots.
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  • Stayed: May 2012, traveled with family
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1  Thank Lazarovs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2012

On a trip through Bulgaria we chose this hotel for our last night.

It is a work in progress "luxury project" (statement on their website) that has about 4-5 not-really-finished rooms and offers just about no friendly service. Rooms and hotel are not half as equipped as the website states and are not furnished tastefully. Everything is about making an impression that the whole place never lives up to.

One member of our group had a very important business call to make. The website advertises a "business center" and rooms equipped with phones. When we arrived we immediately realized there were no phones in either of our rooms.
The concierge was quite eager to check us in immediately, promising the phone-issue would be fixed. She was pretty pissed (no other way to put it) because we had arrived an hour later than we had stated during our online booking. She told us she had to leave (later we saw her exercising in the attached fitness-center when her colleage gave us a tour of the hotel). So no friendly 24-h reception in this self-acclaimed 5*****+ place.

A nice young man "George" showed us the hotel -- offering our friend his cell phone instead of the phone in the room. When our friend stated again that he had an important phone conference with the U.S. that could easily take up to 5h (for which he had a local calling number) the guy was quick to get the manager who basically gave a f*** about the problem. We had already paid, not his problem. In the end our friend had to manage with skype an a really bad internet connection that was dying half of the time.

Even though we had booked the same category rooms we got two differently furnished and equipped ones -- one rather a store-room that faced the entrance of the spa-center where they play loud techno music to attract customers. Even when asked the attendants did not care to turn down the volume even just a little bit. So no open windows in a room full of new furniture smelling of plastic. Quite inconvenient, especially when you have to talk and listen on the phone. Both did not include a sufficient number of towels, coat hooks or hangers in the closet. Also no wastebins neither in the room nor bathroom. No blow dryer or any appliances.

Aside from "George" nobody really spoke English. The Spa offers a great deal of massages (none of them described in English), has a nice 25m swimming pool and a variety of saunas and turkish baths. But when we entered nobody cared that we did not have any towels we could have brought for our rooms (and therefore no towels for a shower afterwards). We were advised to just use our bathrobes.
The pool was included in the price, but could only be entered with a membership chip that nobody cared to tell us about. To get out of the glass cube the pool is in you need that chip, too. So we found ourselves caged in and hammering on the glass walls until somebody let us out.

No service-orientation whatsoever!!!

The hotel is quite out of the way from the inner city and restaurants. So we used the shiny new restaurant included in the complex that offered reasonably priced food that wasn't very good.

In the evening we had to state what we wanted for breakfast and when we would show up. We were told to better be there at the time we had stated. In the morning we arrived 15 min. late. We got quite the opposite of what we had asked for. We had wanted anything but sausages and beans. We got a full English breakfast with a heap of cold meat and soggy beans on every plate including bread so dry it could have been days old.

If you want the luxury the place suggests through images and texts definitely go somewhere else. You will find cheaper and better places where people actually care about their customers.

Room Tip: Ask if the renovation of the place is actually finished by now. If you need anything special that th...
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  • Stayed: May 2012, traveled with friends
    • Value
    • Location
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Thank SasWagner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2017
Google Translation

  • Stayed: March 2017, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Etienne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2014 via mobile
Google Translation

Stayed: April 2014, traveled with friends
Thank Lucavettori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2012
Google Translation

Room Tip: Τι να το κανείς το ωραίο δωμάτιο όταν δεν υπάρχει service
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  • Stayed: March 2012, traveled on business
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1  Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Emirates Apart Residence

Address: 132 Bulgaria Blvd, Sofia 1000, Bulgaria (Formerly Florimont Emirates Aparthotel)
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 140 Specialty Lodging in Sofia
Price Range: $161 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Emirates Apart Residence 5*
Number of rooms: 25
Official Description (provided by the hotel):
Emirates Apart Residence is the most luxurious apart-hotel in Bulgaria. The apartments in Emirates Apart Residence are from 120 to 300 sq.m. big, designed especially to meet the requirements of your most refined guests or business partners. It was initially designed to provide long term accommodation to people, who are looking for the highest lifestyle possible, but it also provides perfect conditions for short term stay. Emirates Apart Residence combines elegant exterior with stylish interior design, inspired from the most impressive arichtectural sights of the world. Built on 10 storeys, the exclusive building has 24 apartments and one presidential suite available for short-term and long-term rentals. We offer one-bedroom, two-bedroom or three-bedroom apartments, which are with individual designs with a great deal of extras and additional services Emirates Apart Residence is the right place for people with dynamic lifestyle who need the perfect combination between coziness and facilities, which could be provided only by a 5-star hotel. The complex location, in the immediate proximity of Boyana Residence, provides quietness and comfort – extremely fast access to the Sofia centre and the main thoroughfares combined with beautiful panoramic view to the city and Vitosha mountain. For the convenience of its guests, the complex provides a 24-hour security guard, non-stop room service and dry cleaning service, 24 hour security guarded open parking area , underground parking , 25-meter swimming pool, unlimited access to the biggest fitness center in Bulgaria – Pulse Fitness&Spa and an elegant restaurant “Rose” with Mediterranean cuisine. ... more   less 
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