We chose this hotel based on a recommendation of a friend. It is new, clean and in general good value for money. The lady at the front desk who checked us in was friendly, had excellent customer service skills and left no question unanswered. Unfortunately, the restaurant was quite the opposite. We arrived at around 9:45pm and though the restaurant closes at 11pm they refused to accept us for dinner saying it was too late. After checking with the kind lady at the front desk and her telling us it should be open she went to check herself, but by then it was already 10pm and the cook had apparently closed the kitchen. The lady at the front desk thankfully took care of ordering us take-out and recommending and translating menus. Breakfast was another disappointment as the kitchen was unable to prepare means in a timely manner for the few (3 tables) people there.
If it wasn't for the small experiences at the restaurant, it would have been an excellent stay. All in all, very good value and superb and efficient service at the front desk.
- Official Description (provided by the hotel):
- Hotel FASHION is a new boutique hotel with an exquisite and unique design that impresses with its black and white range. It is one of the newest hotels in Sofia with an extravagant interior solution. The pleasant and relaxing atmosphere of the lobby leads you to the comfortably furnished rooms, offering excellent conditions for recreation and an haute couture experience. The luxurious, comfortably furnished apartments of Hotel FASHION allow you to combine business with pleasure. ... more less
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