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“Nice frontdesk staff”

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Hotel Bristol Sarajevo
Ranked #3 of 68 Hotels in Sarajevo
Certificate of Excellence
Miami, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice frontdesk staff”
Reviewed April 22, 2012

Just wanted to say thank you to Jusuf (and his coworker Mirnes) for providing plenty of information about the city and activities to me and my travel mate. They were very polite and helpful which contributed to overall good first impression of the city and the hotel.

  • Stayed April 2012, traveled solo
    • Service
Helpful?
3 Thank 100vladimir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristolsarajevo, General Manager at Hotel Bristol Sarajevo, responded to this review, April 23, 2012
Dear VladimirStojkovic,

Thank you very much for taking your time sharing the comments of your recent stay at our property.

I am very pleased to learn that the Hotel Bristol team was able to meet your expectations. I am proud to learn that Front Office staff was especially helpful. Please rest assured that you compliment will be passed onto Jusuf and Mirners.

VladimirStojkovic, the entire Hotel Bristol team is looking forward to welcoming you back to Sarajevo in the near future.

Best regards
Kai Behrens
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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350 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
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  • Italian first
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English first
Los Angeles
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 10, 2012

I just completed a 2 week stay at this wonderful , new, fresh and well equipped hotel. The Hotel combined excellent sevice, nice sized rooms and restaurants with excellent, modestly priced food. I found the service from door man to conierge to general manager to be among the most responsive and engaged that I have experienced anywhere. Truly a wonderful experience that made me care not only for the hotel but to develop a lovely, personal relationship with several people in the hotel. Highest recommendation from a very hard grader!

Room Tip: Face the river!
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristolsarajevo, General Manager at Hotel Bristol Sarajevo, responded to this review, April 12, 2012
Dear BertD,

thank you very much for taking the time sharing the experiences of your recent stay at our property.

I am very pleased to learn that you have enjoyed your time with us and not only the property fulfilled your needs but you enjoyed the service delivered by the staff members.

BertD, the entire Hotel Bristol team is looking forward to welcoming you back to Sarajevo in the not too distant future.

Best regards
Kai Behrens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgrade, Serbia
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed April 6, 2012

After having serious dilemma whether to stay in Bristol or Radon Plaza and choosing the first one, I can say that I chose wisely. :)

I stayed only 2 night, as a business traveler from 01.04.-03.04. and had a five star experience.

Arriving late, at half past ten in the evening, it took me 10 minutes by car to get to hotel. Speaking of the location it also takes app. 10 minutes by car to get to Bascarsija, the old city center.

Check in was great and fast, as well as the check out, with very professional staff working at the reception. Since my check out was very early in the morning (05:00 AM), they arranged a "take-out" breakfast for me.

Hotel architecture is great, although the surrounding buildings are not "eye candies", but on the other hand that's not really up to Hotel Bristol. Hotel interior, public areas and most importantly - rooms are extremely comfortable and well designed. My room was on eight floor, so I even had very nice view of the city. Inside of the room I had virtually everything that I might need: free wifi, complete hygiene kit, good choice of TV channels, a lot of closet space and FREE mini bar. You can hardly get better than that.

Breakfast is very well, with choice of traditional of both standard international and Bosnian food. If you like light breakfast - don't worry, there's plenty of cereals for you. I personally liked their very fresh "kajmak" (heavy cream spread) and "sirnica" (traditional cheese pie) the best. And I must mention the ultra cool feature at the breakfast: there are 10 iPads for your convenience on the table at the entrance of the breakfast area with probably 20 (international and regional) newspapers that you might want to read.

And finally the pool and wellness area. What can I say, it's cherry on top. Extremely well designed pool with LED ambiance color changing light, "Bristol" brand of bottled water that you get for free, comfy bathrobe and slippers, steam bath and sauna of adequate size. Everything was flawlessly clean, of course.

I have to mention only negative thing that happened during my stay - there was no hot water in my shower when I arrived, so I took a shower that first night with completely cold water. This improved the very next morning and it seems the trick was to let the water flow for 10-15 minutes before water got warm.

However after filling up the survey that hotel sent me, General Manager Mr. Behrens contacted me with with an email thanking me for my stay and giving an excuse for the cold water incident. Very professional and well mannered, I must say.

Oh, I almost forgot - upon my arrival I got hungry and ordered a room service at midnight. In 20 minutes I got one of the best chicken burgers that I ever ate. Big recommendation for their night shift chef. :)

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Petar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristolsarajevo, General Manager at Hotel Bristol Sarajevo, responded to this review, April 12, 2012
Dear PetarStefanivic,

thank you very much once again for taking your time sharing the experiences of your recent stay at our property.

It is a great pleasure to learn that you enjoyed your time in Sarajevo and Hotel Bristol was able to satisfy your needs.

The entire Hotel Bristol team is looking forward to welcoming you back to Sarajevo in the not too distant future.

Best regards
Kai Behrens
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuzla, Bosnia and Herzegovina
Level Contributor
107 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed April 5, 2012

LOCATION: near the center of Sarajevo, at a walking distance from museums and city center. Very easy to find since it is on the main street that goes through the city.
ARCHITECTURE: great! The hotel was originally built several decades ago, but was heavily damaged during the war and the siege of Sarajevo. Recently it was renovated and looks quite nice from outside. Inside, however, it is just amazing. The floors, the walls, the ceilings at the lobby are just great, the marble ornamentations are very tasteful. The furniture in the lobby is also very nice.
PARKING: small, low capacity, but there is a garage (also relatively small). Tis may be the weakest point of the hotel.
ROOMS: a bit small, but very tastefully decorated. Flat-screen TV, free internet access. Bathrooms also a bit small (remember when the hotel was built), but also very tasteful. Cool lighting. Great shower. All hygienic accessories you need at the disposal. The tram noise outside can be a bit intrusive, but it didn't matter to me.
FOOD: great, fresh, tasty. No alcohol is served. Breakfast buffet is excellent, and there is an omelet bar. Fresh apple and orange juice every morning. Very good meals for lunch and dinner too.
STAFF: very polite and friendly, efficient and eager to please.
SUMMARY: possibly the best hotel in Sarajevo, the fifth star is missing because of room size, as far as I could find out. But it doesn't matter, everything is great. I surely recommend it!

Room Tip: ask for larger rooms and upper floors to avoid street noise
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jasko C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristolsarajevo, General Manager at Hotel Bristol Sarajevo, responded to this review, April 5, 2012
Dear drecus,

thank you very much for taking the time and sharing your indebt experiences you had during your recent stay in our property.

I am very pleased to learn that the Hotel Bristol team was able to meet and on numerous occasion exceed your expectations. In regards to the room sizes, as you correctly mentioned and noted in your recommendations, for only EUR 20.00 additional you can upgrade your room to a Deluxe Room which gives you extra space in the guest room as well as bathroom to make the stay even more comfortable.

Dear drecus, the entire Bristol team is looking forward to welcoming you back to Sarajevo, the Best City to Visit 2012 by foXnoMad!

Best regards
Kai Behrens
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monaco-Ville, Monaco
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 1, 2012

Everything you would expect from a 5-star hotel. Comfortable, clean rooms. Great service.

The hotel is not within walking distance from the old town, but a taxi will get you there in about 5-7 minutes for less than 5 USD. The hotel also offers free shuttle services 4 times a day. I was there in the low season so the staff adapted the shuttle times to my need and were able to modify the itinerary to suit my needs.

I really enjoyed the indoor swimming pool and sauna in the evenings after a long-day of work.

The Brasserie on the river-side of the hotel is very good and the lobby restaurant is OK.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AstonMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristolsarajevo, General Manager at Hotel Bristol Sarajevo, responded to this review, April 5, 2012
Dear AstonMV,

thank you very much for taking the time and sharing the experiences you had during your recent stay in our property. I am very pleased to learn that you enjoyed your time in Hotel Bristol Sarajevo.

AstonMC, the entire Bristol team is looking forward to welcoming you back to Sarajevo, the Best City to Visit 2012 by foXnoMad!

Best regards
Kai Behrens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasov, Romania
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 29, 2012

Bristol is an excellent high standard hotel - but what really shines is the standard of service from the staff. Genuine warm welcome and customer care - the open smiles and attention to detail make your day better. All the facilities are excellent and unlike many other high class hotels - everything such as food and drink is fairly priced. The pool is clean and a perfect temperature - no shock when you get in. Out of the centre - but easy to get in - hotel even provides free shuttle. And if you need a drink - two good restaurants in 100m.
Normally after a long business trip I am looking forward to leaving - but this time I was looking for excuses to stay.... will be back....

Room Tip: would choose a deluxe room - they are a little bigger. Though with the variety of welcoming spaces i...
See more room tips
  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gavin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristolsarajevo, General Manager at Hotel Bristol Sarajevo, responded to this review, March 31, 2012
Dear Gavin B,

thank you very much for taking the time sharing your experiences of your recent stay at Hotel Bristol Sarajevo.

I am very pleased to learn that my team members were able to exceed your exceed your expectations. I am exceptionally proud of the fact that you have highlighted the high level of customer service provided by the hotel staff.

Gavin B, the entire Hotel Bristol team is looking forward to welcoming you back to Sarajevo.

Best regards
Kai Behrens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 22, 2012

I stayed at Hotel Bristol for the entire month of January due to business and I couldn’t have been happier with my choice. Everything is modern, elegant, and clean. The staff was amazingly attentive and accommodating and they all speak excellent English. They assisted me with any request I had whether it was locating a good restaurant, spa reservations or transport. Special thanks to Emina Sehalic at the front desk for her friendliness and superb customer service. Highly recommend and will definitely be staying there again.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beachlover1985_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristolsarajevo, General Manager at Hotel Bristol Sarajevo, responded to this review, March 31, 2012
Dear beachlover1985_13,

thank you very much for taking the time sharing the experiences of your recent stay at our property.

I am very pleased to learn that the hotel team was able to not only meet but exceed your expectations. Surely you had the opportunity to experience the full variety of services offered during your one month long stay.

Rest assured that your compliments will be shared with all relevant staff members. We are looking forward to welcoming you back to Hotel Bristol Sarajevo.

Best regards
Kai Behrens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Bristol Sarajevo

Property: Hotel Bristol Sarajevo
Address: Fra Filipa Lastrica 2, Sarajevo 71000, Bosnia and Herzegovina
Location: Bosnia and Herzegovina > Sarajevo Canton > Sarajevo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 68 Hotels in Sarajevo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Bristol Sarajevo 4*
Number of rooms: 186
Official Description (provided by the hotel):
Hotel Bristol is one of the landmark hotels in Sarajevo and Bosnia & Herzegovina. It is located on Wilson's promenade by the right side of the Miljacka river, 6 km (20 minutes drive) from Sarajevo Airport and 3 km (10 minutes drive) from Bascarsija (old town). Hotel Bristol has total of 186 rooms and suites, ideal for day-to-day business travelers. Every room features: interactive TV, wireless internet, in-room safe, private bar as well as luxurious bathroom. Hotel Bristol will have two innovative restaurants – News and Brasserie and a cafe patisserie – Cafe Bristol. Modern banqueting facilities on the mezzanine floor have 4 multifunctional halls with total of 833 square metres of usable space. The facilities will round up with: business centre, underground parking, indoor pool with fitness centre, steam room, sauna as well as a message room. Hotel Bristol will be the first hotel in Sarajevo, which will be operated by an international hotel chain. ... more   less 
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