I went to Sarajevo for my friend’s wedding ceremony and I booked four nights at this piece of art of hospitality after reading positive reviews here. The good things about the hotel: nice sauna and swimming pool area, free drinks in the room’s minibar (water, juices and coke), pretty helpful and nice personal (only while are you staying) and of course laundry service, my shirt was ironed so perfectly that it was pity to ware it again and I guess that is all.
I arrived late evening and were looking for the place to have a drink with friend of mine whom I haven’t seen for more than five years but all bars and restaurants do work only until 11PM and there is no place to sit except the lobby which looks on the picture much nicer than in real. The sofas and armchairs are currached with leather of young leatherette which looks and feels very cheap.
Rooms are small; bathrooms are very small and very badly planned to take a bathrobe that hangs behind the bathroom door for example you need to step inside the bathroom then into shower then you have to close the door then take a bathrobe then back to the shower then open the door and finally step outside the bathroom to put it on as there are not enough space inside. The bathroom door hits the wash sink that has marks of the door on it but be careful if you push it harder it can destroy toilet bowl that is straight behind it.
Overall design of the hotel can be classified as having no design at all, mixture of everything everywhere from Arabic ornaments in the lobby to fake white crocodile leather on the headboard and the chairs in the room.
Special room facility was the lights outside the window. The hotel is nicely highlighted at the night as you can see from main screen of their internet site. These lights are on through the night making a beautiful appearance at the cost of poor sleep of hotel’s guests. Curtains are very thin therefore the lights shine directly to the face while you are lie in the bed. In my rooms there were huge and oily hand print on the door of the closet which was nicely co-reflecting and beautify shining from the this direct light outside my window, by the way except for that and the dust ball on the carpet beneath the windows rooms are pretty clean.
Breakfast is ok, nothing special only be careful with cafe that has an outside terrace especially desserts as friend of mine got a food poisoning on the second day of stay.
Bristol is a proud member of worldwide “trust you client” group therefore as their BIG brothers they do a full cost preauthorization plus some % just in case you run away or break something valuable. I do travel a lot and this is normal practice now but other hotels at least release the preauthorized sum after 2-3 business days here it has been 15 days now and amount is still blocked on the card. On my E-mail request to unblock preauthorized sum they ask me to contact my own bank for that, which is funny, when I tried to explain that preauthorization can only be released by their bank on their request they just stopped replying which is nice.
Another thing is that hotel has only one-way exchange service and if you prepay everything in cash even in Euro or Dollars and don’t break or still anything you will get remaining amount in KM on the check-out. That would’ve been good in my case when on check-in I was mistakenly charged more and were checking-out at 5AM when no banks are working yet and Coverable Mark is only a currency name and not its nature, so it is better to get rid of it while you are in Bosnia.
Location of Bristol is not good but nice as there are a river straight outside the hotel which stinks a little bit but don’t worry it stinks mostly at night. Seriously speaking if you are in Sarajevo for its beauty and sightseeing it is better to choose a hotel in the old town as there at least three hotels to choose from.
To me Bristol is definitely is not a four star hotel only an imitation that may lead to a disappointment during your stay in a beautiful city of Sarajevo, therefore I would not recommend it.
Oh yes, almost missed the traditional note about the Bristol! Be careful the hotel is extremely dry even if you drink outside in the city they won’t let you in until you sober up! :)
- Official Description (provided by the hotel):
- Hotel Bristol is one of the landmark hotels in Sarajevo and Bosnia & Herzegovina. It is located on Wilson's promenade by the right side of the Miljacka river, 6 km (20 minutes drive) from Sarajevo Airport and 3 km (10 minutes drive) from Bascarsija (old town). Hotel Bristol has total of 186 rooms and suites, ideal for day-to-day business travelers. Every room features: interactive TV, wireless internet, in-room safe, private bar as well as luxurious bathroom. Hotel Bristol will have two innovative restaurants – News and Brasserie and a cafe patisserie – Cafe Bristol. Modern banqueting facilities on the mezzanine floor have 4 multifunctional halls with total of 833 square metres of usable space. The facilities will round up with: business centre, underground parking, indoor pool with fitness centre, steam room, sauna as well as a message room. Hotel Bristol will be the first hotel in Sarajevo, which will be operated by an international hotel chain. ... more less
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