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“5 stars hotel. Works in a 4 stars level”

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Hotel Europe Sarajevo
Ranked #13 of 68 Hotels in Sarajevo
Reviewed June 10, 2013 via mobile

The hotel is good with some remarks
1- the noise of parties and bars reached the rooms
2- some emenites missing
All other services are very good
The breakdast buffet. very good
Overall the hotel is nice. .

  • Stayed: June 2013
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4  Thank bnghanem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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290 - 296 of 520 reviews

Reviewed June 4, 2013

Hotel Europa is newly furbished hotel in the center of the old town "Baščaršija". It is definitely the best location for visit no matter whether you are in Sarajevo on business or leisure. All major attractions are nearby and easily reachable by 5 minute walk. Rooms are spacey, clean and the bed is very comfortable. Recommended.

  • Stayed: April 2013, traveled on business
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1  Thank risss333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2013

Hotel Europe has by far the best location and views in town. It is a short walking distance from all the main attractions - old town, mosques and churches, traditional craft shops and restaurants with local specialties, and the lively people strolling path. It is also one of the oldest and most respectable hotels in Sarajevo. Accommodation is very comfortable, almost earning its official 5 star rating with some unintentional quirks, service is very good, hotel has an underground parking garage - a great benefit in the city center if you are with a car.

I stayed here three times in its current post-war renovated incarnation. Based on other comments, rooms vary in sizes. I always had large rooms with oversized bathrooms, the last a corner one 512 with a close-up view of the nearby mosque. Furnishings and room appointments are of very high quality. I always had king-size beds, with high quality linen but not overly comfortable pillows. Room views vary, some have spectacular views of nearby mosques, market area and surrounding hills. Front street views are also nice, but I would avoid the ones facing the interior courtyard. Bathrooms are very large, nicely tiled, with glass-separated but not totally enclosed shower cabin and a fixed shower head but no bathtub. Soaps and shampoos are of high quality and fragrant.

As for the quirkiness, the renovation architects were infatuated with wood paneling, which I guess at the time was in vogue here and regarded as a luxury. They went overboard - paneling even one side of the building façade, sprinkled it generously in rooms and pretty much used it top to bottom in the hallways thus making them a bit closed and looking dark.

Breakfast is a nicer version of continental fare with eggs (not made to order) and pancakes and fresh fruit, a welcome departure from the preserved variety more commonly offered in these parts. Service could use some attentiveness, sometimes you feel like being a mild nuisance to the staff. Cappuccino and espresso are available for additional charge. Other food is presumably good, but in Sarajevo you really want to go out and sample the local specialties in nearby BasCarsija. Hotel also has a very stylish old-world café downstairs and a very popular open summer terrace, weather permitting.

Room Tip: Ask for the side facing the old town - quiet and best views
  • Stayed: June 2013, traveled solo
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Thank Cloudista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2013

Let's start with a great chaos at check-in: one conference and two busloads of tourists - the hotel was full and they ran out of (key) cards, thus only one entry card per room (!!). There is only one small elevator in the main lobby - with big line up for it as it takes maximum 6 (lean) persons. They have two other elevators hidden elsewhere, but they did not bother telling us, because one need to go through the conference room. Those extra elevators were good for nothing anyway as there was a conference the next day.
My first impression of the room: "Welcome to the Ottoman Empire" and then some (no kidding). There is this depressing dark blue plush decor, dark carpets, dark furniture, lighting with abat-jours (a lampshade on each bulb), dark brown velvet curtains/drapes, beds so low you can hardly sit on them (great for sitting in a lotus position, though) and one unbendable, artificially stuffed small pillow per person like in a cheap motel. No face cloth in the bathroom, no stopper in the bathtub. When we complained, they were apologetic they could not get us one as the hotel was full and could not get us one from another room. Somehow, they did manage to get us a bathtub stopper by 10 PM which disappeared again with the maid's service the next day (I guess it belonged to a "better room" and ours was meant to stay without a bathing facility). BTW, the separate shower stall system is so complicated, you need a university degree to be able to learn how to turn on the big rain shower. And obviously, they were aware of this problem as there was a small "how to" picture manual stuck on the wall next to it, but I still did not manage to get the shower running so I took one standing in the bathtub since the stopper was missing again. There is one etched glass in the bathroom to go with the modern design (or to brush your teeth), presumably, they think you should share it with the other person in the room. Other than that, the room is equipped with one wine glass and one tall glass above the minibar. The sensor light in the room's hallway stopped functioning and it would not go off automatically at night and there was no switch for it either. When we called the reception, they came and took the whole lamp apart, dislodged the very hot halogen light bulb (on several attempts) with a piece of toilet paper and promised it would be fixed in the morning. It never was. The staff does not seem to care much, even though they are coldly polite. I had the feeling I was bothering them even though they were there for the guests... Well, what can you do with the old, drilled in communist mentality, it seems these adult "kids" are after their parents anyway.
Never mind the pan-fried chicken breast, grilled vegetables, potatoes and similar luncheon items, the below average buffet breakfast contains no pork products (salty beef "ham", beef sausages, etc.). Most of the warm dishes are sitting uncovered, with no heat source underneath, so they are cold even before you arrive. There is no choice of teas, plenty of herbal concoctions and bad warmed up coffee from the big urn.

Room Tip: Avoid rooms facing the very NOISY street. Take any room facing the inner courtyard.
  • Stayed: May 2013, traveled with friends
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1  Thank Stefan9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2013

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Easytobook.com
Thank Ahmed A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed May 29, 2013

This is expensive hotel but one of the best in Sarajevo. Hotel has the best location in town, comfortable rooms, good food etc... I really enjoy staying in this hotel and I will do it again :) I was impressed by bed quality.

  • Stayed: May 2013, traveled on business
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Thank neda_bl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013

This hotel is in the best location and is very grand in most public areas, but the accommodation lets it down. Yes it is dark in the corridor, yes some rooms are very small but the really annoying things are the lack of Internet in the rooms (use the corridor), the water is turned off at night! (Yes no water over night in the room) and the hot water appeared to be turned off (seems illogical but we had no hot water on two occasions but on another after we complained we managed to get a hot shower), and the mini bar fridge did not turn on! And some rooms had no shower! Over all this was an odd hotel in a great position.

We tried ver hard to buy a bottle of sparkling wine. First try we received sparkling water, and on the second received still wine. Charged for both!

Someone's hair in bidet and someone's toothpaste in glass in bathroom.

Only one glass in room and the towels were stained!

  • Stayed: May 2013, traveled with family
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1  Thank Cadbysh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Europe Sarajevo

Address: Vladislava Skarica 5, Sarajevo 71000, Bosnia and Herzegovina
Location: Bosnia and Herzegovina > Sarajevo Canton > Sarajevo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #13 of 68 Hotels in Sarajevo
Price Range: $117 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Europe Sarajevo 5*
Number of rooms: 170
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