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“Simple but good. Falls short of a 5 star”
3 of 5 bubbles Review of Hotel Europe

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Hotel Europe
Ranked #14 of 44 Hotels in Minsk
Certificate of Excellence
Istanbul, Turkey
Level Contributor
146 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Simple but good. Falls short of a 5 star”
3 of 5 bubbles Reviewed May 22, 2014

Went on business, and the first surprise was being asked to pay upfront. Then I discovered that the hotel was government owned so there were clear signs of this. The rooms are large, clean and a spotless bathroom. The design is a bit dated from a socialist era, but a small charming balcony overlooking the main street.

The good - the staff are generally very good, and do their best - reception staff in particular. The bar at the lobby is a pleasant place open late for a night cap. Housekeeping does a great job of keeping the room and in particular the bathroom spotless every day. Location is great with many places to walk in this charming city. Many bars and restaurants nearby.

What can improve - they need to change their billing practice given this is the 21st century and credit cards are well accepted. The gym is very poor, in the basement and ancient poor equipment. So even though I am a gym rat I didn't use it a single day. The TV in the room is tiny and out of date, with poor channel selection. The bar on the top floor is really out of date and needs a refresh. The breakfast while with many choices needs an upgrade which any professional chef can do. I found on two occasions the eggs ran out and even though I asked the staff not much happened. Overall rooms need an upgrade in design.

This hotel needs to do something soon to take advantage of their location and history. Otherwise the new hotels coming up will take all their customers.

Minsk is a lovely city and try the bars and restaurants nearby - Feelini, Stravinski, Tapas and News Cafe

Room Tip: Get a room facing the Main Street
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Asiaishome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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163 reviews from our community

Traveler rating
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    19
    4
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Belgium
Level Contributor
154 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 bubbles Reviewed March 8, 2014

I tried this hotel in Minsk during a recent trip. The rooms are big and the staff his correct with a good command of English. This is it. Restaurant choices are a joke as they are bars: poor choice, lousy service and incredibly overpriced. There is a small indoor pool with a jacuzzi thta does not work and has a suspicious yellowish warter colour. I have tried the Crowne Plaza in a previous stay and it is slightly better. A Hilton is under construction not so far away, so let's hope it would be a better choice for the future.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fran07Belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumgait
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 13, 2013

Though not as big as I imagine first, the hotel really impressed me. The rooms are comfortable and is quite large. It is not noicy in the rooms, despite the fact the hotel is on a lively street. The breakfast is a high quality one, staff is always willing to help. in brief, it is one of the best hotels in Minsk and may be even the number one.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank parviz82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra L, Sales Manager at Hotel Europe, responded to this review, January 3, 2014
Dear Guest,
Thank you for taking the time to review the hotel Europe.We all here are grateful for your nice comments and looking forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perm
2 reviews
4 of 5 bubbles Reviewed November 16, 2013

Very nice hotel, located in the centre of Minsk. Good restaurants with good variety. The staff were very helpful besides one bell boy that was smoking while I was having some hard time with the luggage. The main museums are very close to the hotel. Be careful with the taxi drivers, they try to cheat you!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anatolii C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra L, Sales Manager at Hotel Europe, responded to this review, December 10, 2013
Many thanks for your review. It is very much appreciated you enjoyed your stay. It is very unusual for one of our staff to smoke on duty, because it is strictly prohibited here. Hopefully you will get to return and stay at the hotel Europe again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yuba City, California
Level Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed October 1, 2013

This hotel is obviously old but has been modernized pretty well. The rooms were huge; there was room for a table & 2 chairs as well as a desk and arm chair. The bathroom was large & well lit. The shower pressure was so strong, it created its own wind! There was plenty of closet space. The problem was with the dining/breakfast room. The breakfast was minimal: pre-made omelettes, canned fruit, hot cereal, sausage, meat & cheese, great croissants, some cold cereal. The service for coffee & tea was very slow, and one morning, they kept running out of things.

Room Tip: Our room, facing the upper Old Town, had a nice view & was quiet.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank LadyMarion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra L, Sales Manager at Hotel Europe, responded to this review, October 25, 2013
Dear Guest,
Many thanks for taking the time to write your review and we are sure it will be of help to anyone considering a visit to Minsk and the hotel Europe. Glad you liked our rooms and the view. We receive great comments about our breakfast but we will consider your comments. Hopefully you will get to return and stay with us again. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
139 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed September 5, 2013

Even for the most exigent, this hotel is perfect for Minsk. Location is ideal, better imposible. Service is quiet. A lot of security. There was always a live musician during breakfast. Even if it a little bit expensive for the city, it is worth the price you pay.

Room Tip: Deluxe room was enough. Good space, excellent condition
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank arlupo43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra L, Sales Manager at Hotel Europe, responded to this review, September 10, 2013
Dear Guest,
Your review is very much appreciated. We are glad that you enjoyed your stay and looking forward to welcoming you back again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

Stayed in Minsk for business - the hotel is ideally located, mostly impessed with very friendly staff not wearing the rubber smiles but welcoming you warmly and sincerely, always trying to help. The hotel is a bit overpriced for Minsk because of generally cheap life in Belarus but definitely makes value for money. breakfast was delicious, rooms spacious and clean but better double check - some are for smokers having the ugly smell inside.

Room Tip: some rooms have a nice view on historical center, some face a more noisy prospect
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AlexanderY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra L, Sales Manager at Hotel Europe, responded to this review, June 3, 2013
Dear Guest,
Many thanks for taking the time to write your review of the hotel Europe. It is also very pleasing to read your kind comments about our friendly and sincerely staff. We look forward to you returning whether it is on business or pleasure. Many thanks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Europe

Property: Hotel Europe
Address: Internatsionalnaya St., 28, Minsk 220030, Belarus
Location: Belarus > Minsk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Minsk
#9 Luxury Hotel in Minsk
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Europe 5*
Number of rooms: 67
Official Description (provided by the hotel):
Hotel Europe, first five-star hotel in Minsk, is filled with elegance and charm and is ideally located both for tourist and business purposes. Its warm and intimate atmosphere makes every guest feel unique and privileged. The hotel's multi-lingual staff provides guests with gracious around-the-clock service, and anticipates their every need. The Hotel is not large, exclusive and distinguished by the elegance in facade and decor and perfection of its furnishing and standard of service. ... more   less 
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Also Known As:
Europe Hotel Minsk

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