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“A Welcome Minsk Retreat”

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Crowne Plaza Minsk Hotel
Ranked #16 of 43 Hotels in Minsk
Certificate of Excellence
Vancouver, B.C.
Level 6 Contributor
498 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 696 helpful votes
“A Welcome Minsk Retreat”
Reviewed July 23, 2013

A pleasant surprise for a first time business traveler to Minsk: well appointed, comfortable modern rooms that are well maintained and exceptionally clean. Having spent four days in the hotel, it was always a welcome retreat at the end of a long day with the bonus of complimentary internet. All this and top-notch service accompanying all aspects of the establishment!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dalecorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this review, July 25, 2013
Dear Mr. Dalecorp,

Thank you for staying with us and taking the time to leave a review.
We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Corwne Plaza Hotel a leader in excellence.
Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG.

Yours sincerely,

Gursel Karadeniz
General Manager
Crowne Plaza Minsk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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383 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Bratislava, Slovakia
Level 4 Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 15, 2013

One hour before my flight to Minsk, in the evening, we called the hotel to book a transfer for me. It was organized. I came to the hotel, the receptionist spoke good English. The bell boy /Roman/ was very professional and kind. The room was spacious and the minibar was also stocked well. I ordered breakfast to my room every morning and it was delivered always on time and the quality of the breakfast was also good /the fresh orange juice gives you always energy for the day/.

The guest service /Alenka/ and concierge service was also exceeding my expectations they booked dinner table for me and were giving good recommendation where to eat, go etc. They hotel computers and printers are between the first and second floor. I could print my last minutes documents there without any additional cost. For business trip i cannot imagine a better hotel.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kompanek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this review, June 18, 2013
Dear Mr. Kompanek,

Thank you for your review for your recent stay and the great recommendation. We were delighted that you were very satisfied with your experience and we hope to have an opportunity to welcome you back again soon. I am particularly pleased you liked the service provided by the CP Team.

Thank you again for your review.

Yours sincerely,

Gursel Karadeniz
General Manager
Crowne Plaza Minsk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level 6 Contributor
526 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed June 12, 2013

Stayed for one night after a whirlwind weekend and must say it was nice to have a decent bed and decent service. Overpriced for what it is, but managed to get a special rate on booking.com so managed to get something affordable. Would say its one of the better hotels in Minsk, but you can see the lack of attention to detail around the edges. Could be better, but worth staying if its in your price bracket.

Room Tip: The odd numbered rooms that face the street seem to be a bit noisy. Don't know what its like on...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beata M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this review, June 14, 2013
Dear Ms. Beata,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. We were pleased to read that you generally enjoyed your stay with us.
The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to improve our service standards and constantly aim higher.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Yours sincerely,

Gursel Karadeniz
General Manager
Crowne Plaza Minsk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Level 4 Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 9, 2013

The hotel is in a decent area, pretty close to a street with restaurants and bars to go out.
The rooms are in very good condition, all the facilities are well equipped and clean.
Staff is nice and helpful.
It was a pleasure for me to stay here.

The only thing that bothered me is the slamming doors of neighbors. Of course it is mainly the guests responsibility to close the doors behind themselves properly, but I think there might be some solution to at least lower the noise. I woke up at least 3 times during the night.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this review, June 11, 2013
Dear Guest,

Thank you very much for taking the time to complete your comments on www.tripadvisor.com; it really helps us to maintain our standards and focus on areas that we need to improve.
Thank you for your kind comments towards our hotel and staff. I will pass on your great comments accordingly.

Thank you again for your review, we hope to have an opportunity to welcome you back again soon.

Yours sincerely,

Gursel Karadeniz
General Manager
Crowne Plaza Minsk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 21, 2013 via mobile

I stayed there with my boyfriend and enjoyed the days spent there. What I liked about the hotel is its location in the very centre of the city. All the personnel are really professional and know their job. There are lots of activities in the hotel, such as a casino, spa, restaurants, etc. which are of high quality and nice to visit, therefore you can always find what to do if you don't want to go out. The night club in the hotel could be better though, in my opinion, the music in particular.
In general, the price matches the quality.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sukhanava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this review, May 23, 2013
Dear Mrs. Sukhanava,
Thank you so much for your nice feedback. All our team is happy to hear, that you enjoyed your days spent at Crowne Plaza Minsk with your boyfriend. We are thrilled that you found our staff really professional and knowledgeable. We hope that our Princess Spa, Dolce Vita restaurant and Diamond Casino services met your expectations.
All information about entertaining program in night club will be shared with our management and fixed soon.
With no doubt, we are looking forward to seeing you again at Crowne Plaza Minsk Hotel!
Thank you and have a nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Level 4 Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 10, 2013

The Crown Plaza in Minsk is an excellent hotel. The rooms are large and clean with big and comfortable beds, the bathrooms are big with well functioning showers and plenty of water pressure. Internet worked very well in my room but not so in others which were further away from the router. Service is excellent, very professional. The spa and gym are also very good with modern and working machines (which is not to be taken for granted). The Italian restaurant is also excellent with very good food, more for couples than for business but still with a pleasant atmosphere. The only thing I did not particularly enjoy is the bar next to the lobby as it is a bit sombre and lugubrious. Room rates are not low. I found it a bit pricey.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mariangela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this review, May 14, 2013
Dear Guest,
Thank you for taking the time to write positive review of your recent stay at Crowne Plaza Minsk.
We are very pleased to hear that you found our Dolce Vita Restaurant excellent, spa and gym good and hotel staff very friendly. Your comments will be shared with hotel staff.
Thank you once again for sharing such a nice review. We hope to have the opportunity of welcoming you back to the hotel soon.
Have a nice week!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 3, 2013

Keep in mind this is a high end hotel in Minsk. It would not be a high end hotel in Moscow or Chicago or Munich. I reserved a room far in advance and requested it be quiet. They put me in a room on the 2nd floor right over the coat room for the night club and lounge area. You can listen to coat hangars gliding metal on metal until 3am. It also has an electronic coat rack like the ones in dry cleaning businesses. But the staff was attentive and helpful in moving me to another room the next day.

The security guards could afford to stare less every time you walk into the hotel. They pace back and forth bored. I'd be bored too, but if I managed the hotel I'd tell them just to stand in place rather than occasionally block the stairway and give you a head turn glance every time you walk by. If they stood still with a 180 degree view then they'd just have to move their eyeballs to look at you and not do a total head turn "who are you pal, oh just you again." This is common in many cities like Minsk, so not to make this hotel out to be the only guys who do this. At least it feels safe.

Nightclub Next was ok but very very young. Like high school and university kids young. Music was hit or miss, mostly miss. I'd recommend going somewhere else if you're over 30.

Last critique is on the entrance. This is a hotel where people come with luggage yet there's 8 steps you have to climb first before you enter through double doors that are together maybe 5 feet wide maximum. Who designed this? So silly. It's like an obstacle course getting into the hotel.

Overall it's worth the stay and the staff are great, smile, nice calm people. There's not much choice in Minsk so it could be worse I think.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEWK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this review, May 8, 2013
Dear Guest,
Thank you so much, we are delighted to read your comment on your stay.
It is very useful for us and with no doubt, all this information will be shared with all our team, which will help us to increase our level of service in a seamless and effective way.
Kindly accept our sincere apologies for any inconveniences you have faced during your stay.
Please be advised that Crowne Plaza Minsk is located in the reconstructed building of Svisloch hotel which was built in 1934-1938. Thus, the building of the hotel is the historical monument of architecture which can not be retooled. So we kept our entrance design untouched. We hope it would not cause much inconveniences, however our doormen and bellboys are always pleased to assist to our guests should any assistance needed.
We would be happy seeing you at our hotel once again!
Have a nice week!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Minsk Hotel

Property: Crowne Plaza Minsk Hotel
Address: Kirova 13 | 13 Kirov St, Minsk 220030, Belarus
Phone Number:
Location: Belarus > Minsk
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Minsk
#5 Casino Hotel in Minsk
#5 Spa Hotel in Minsk
#10 Luxury Hotel in Minsk
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Minsk Hotel 5*
Number of rooms: 151
Official Description (provided by the hotel):
While planning your trip to Minsk, one of the greenest and cleanest cities in Europe, check the elegant Crowne Plaza(R) Minsk right in the heart of the city. Here you can find all possible solutions to make your stay either business or leisure successful. Feel like at home in your airy room or Suite with supremely comfortable beds and beddings, fully equipped working area for business and wide range of in-room dining options. Stay connected with and available for your business partners and family with our complimentary Wi-Fi Internet. Energize at Princess Spa with extensive choice of body treatments, a swim in the indoor heated pool or a workout at professional fitness center. Crowne Plaza(R) Minsk hotel is 40-minute taxi ride from Minsk International Airport and 8-minute walk from Minsk rail station. Centrally located the hotel is steps from the Palace of Republic, Red Church and Independence square. Unsurpassed concierge service can lead you to the city's world famous the National Academic Bolshoi Opera and Ballet Theatre and Nemiga area.The National Art Museum is just two blocks from us, so you can have a look at masterpieces of Marc Chagall and other Belarusian artists. Close to major corporates and government headquarters, with flexible Conference and Business spaces Crowne Plaza(R) Minsk is a good choice for doing business in Minsk. Stay with us and see why Crowne Plaza(R) Minsk is excellent place for high achievers. ... more   less 
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Also Known As:
Crowne Plaza Minsk

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