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“Used to be better”

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Xheko Imperial Hotel
Ranked #13 of 93 Hotels in Tirana
Certificate of Excellence
Reviewed August 17, 2013

This hotel and restaurant used to be better. For some reason (I don't know which), this year things have started to fall apart. They used to serve exquisite, genuine dishes, but now the quality of the service provided by the restaurant, especially, has fallen below the excellent standard that the old Xheko had accustomed us. Even in the hotel they're not up to previous expectations. It is clear to my mind that things have changed (change in management, perhaps?!), but whatever that maybe, they need to tackle these negative details that bring down the previous excellent rating.

  • Stayed: June 2013
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2  Thank DavidMiko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xheko, General Manager at Xheko Imperial Hotel, responded to this reviewResponded August 19, 2013

Dear Mr. David,
We would like to thank you for taking your time to write a review about our hotel and restaurant.
You are a very good customer in our restaurant and we have tried to treat you as a special guest, but apparently it has not been totally fulfilled and we would have appreciated if you had complained directly to the Restaurant Manager or to the owner who is also the Chef of the kitchen, so that we could improve any flaw on the spot.
Just to clarify, the management of the hotel has not changed and as you have seen and greeted the owner is still the Chef of the kitchen.
Thank you again and hope to welcome you again in our restaurant.

Best Regards

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Reviews (89)
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52 - 58 of 89 reviews

Reviewed April 10, 2013

Have been here for a business trip, stayed 1 night in Deluxe Room. I was surprised to read negative comments on staying in Xheko Hotel. Maybe standard room is not the best option of the hotel, I don't know. Deluxe room is amazing, it's so comfortable, awesome, even luxurious. The room is furnished with a splendid bath separated by a glass wall - very unusual and cool. Lightening is generously installed throughout the room and bathroom. Bath amenities are good, however they lack cotton pads and sticks, neither conditioner after shampooing is offered. The quality of towels and bathrobes is super. Everything is cozy and comfortable. The mini bar has a good choice of beverages and snacks.The only thing is that the fireplace doesn't work due to lack of some equipment.
I was grateful to Elena, Senior manager of the Front desk. I made mistake in stay dates. She helped me to regulate this with booking.com and no penalties from the hotel were charged, very kind of the hotel indeed! The staff in the whole of the hotel is attentive and helpful. A cozy bar at the reception floor level, a terrace at the 4th floor with a view of the city from above, a great restaurant. The hotel is greatly located, neigbouring plenty of bars and restaurants.
2 minute details to improve:
1) no WiFi at the 2nd floor (strong WiFi at the Reception floor);
2) breakfast might be better assorted and some hot porridge, fresh juices, bakery can be added.
But in general - super!

Room Tip: Choose Deluxe Rooms; sure that at late spring and summer the terrace will be open offering splendid...
  • Stayed: April 2013, traveled on business
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1  Thank pigmey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xheko, Manager at Xheko Imperial Hotel, responded to this reviewResponded July 12, 2013

Dear Guest,

We would like to thank you for taking your time to write a feedback about our hotel and the staff.
We appreciate all the comments and the valuable information on some things that we should improve. The Wifi works now on the second floor.
Thank you again and looking forward to welcome you back!

Best regards,

Hotel Managment

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Reviewed March 23, 2013

WORST place to stay. No ventilation in any room, in fact no Window concept at all in the entire hotel. Once you are inside the room you feel suffocated & like being trapped in a CAGE.

People are being looped by brilliant publicity / marketing through web to attract customers. They would always tell you that rooms are not available and hotel is full; if you are making booking online or calling them for best rate but once you arrive their; you would find the entire hotel is vacant and available. As there is no business, they are literally over charging & looting the guests visiting them or getting trapped in their loop.

Room Tip: "Rooms on the south
  • Stayed: January 2013, traveled on business
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3  Thank ana s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pochaontas, Manager at Xheko Imperial Hotel, responded to this reviewResponded March 27, 2013

Dear Guest,
Thank you for your time and feedback. We read carefully your response and we are sorry that you had a "bad" experience in our hotel. However , the rooms are fully ventilated and they all have French windows. Our website provides 3D view for all the Rooms, Restaurant, Terrace Bar and Restaurant, Conference Room and you may select the type of Room you prefer.
We are looking forward to having you back in the near future.

Xheko Imperial Managment

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Reviewed February 14, 2013

The impression of this hotel has definitely contributed to the positive impression of my stay!
Awesome suite room with jacuzzi batch cost less than mediocre 3-4* hotels in East EU countries. Very nicely furnished and with peculiar ligting.
Firendly and helpful staff. TV channels selection, as well as the breakfast selection could be imporved. However at breakfast omelet (and possibly something else) can be cooked on the spot. Home-made yoghurt and local marmelades have conquered me.
Great for business travellers, central locations.
Hotel taxi is a bit impresice and costly thought.

  • Stayed: January 2013, traveled on business
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2  Thank hanna_BY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pochaontas, Manager at Xheko Imperial Hotel, responded to this reviewResponded March 27, 2013

Dear Guest,
We are very pleased to hear that you had an enjoyable stay at our hotel. Your feedback is making us happy and it is very important for us having happy guests.
We read very carefully your advices regarding the TV Channels and the breakfast selections and will take actions to improve them.
Wishing to see you back soon in our hotel!

Xheko Imperial Hotel Management

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Reviewed July 2, 2012

Stayed here on a recent business trip to Tirana and had a very enjoyable stay.
Location was central - everything was within walking distance including small supermarket on the next block.
Room was very clean and staff were friendly and helpful.
Some collagues who were staying at the Sheraton walked over to Xheko for breakfast every morning.
The rooftop restaurant served a variety of different dishes - something for everyone

  • Stayed: June 2012, traveled on business
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Thank Kathy58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pochaontas, Manager at Xheko Imperial Hotel, responded to this reviewResponded March 27, 2013

Dear Guest,
We would like to thank you for taking the time to write a feedback about our hotel. It is very important for us to know our guest experience and we are very happy to hear that you had an enjoyable staying. Looking forward to welcome you again!

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Reviewed May 24, 2010

I have been a regular traveller to Albania for business for the past few years.and have travelled throughoutthe country. As a North American businessperson who does a lot of business travel in Europe, I have been to many hotels. I must state, unequivocally and with no doubt, that the absolute best rooms I have ever stayed in are at the Xheko Imperial (formerly known as The President Hotel). There are two categories of rooms at the hotel. The lower end rooms are incredibly clean, comfortable, small but well appointed. The higher end rooms are nothing short of absolutely spectacular. The best furnishings, art, bathrooms, fixtures, that you will find anywhere in the world. Absolutely 5-star. The food on the rooftop deck is incredible - the best food anywhere in Albania and the setting on the roof top deck (Spring/Summer/Fall) is magical. If you are going to Albania for pleasure or business, this is absolutely THE hotel to stay at. World class (and growing - more rooms are being added now to meet with growing demand).

  • Stayed: May 2010, traveled on business
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4  Thank reesmarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2008

The hotel website presents it as luxurious, but it isn't really. The vaunted "parquet", for example, isn't what you and I would think of when we say "parquet", but that pale, thin layer stuff a bit like lino that bends when you walk on it, and the wooden furniture in the rooms is mostly cheap bambooo that you can't sit in comfortably. Generally, the aim seems to be to look good - and hence those that start off at 6.30 in the morning, banging doors and going up and down in the lifts all morning even when there are hardly any guests, or the entrance that's set too close to the street to allow you to use it properly - rather than to be good. No bath, in my own room anyway. Staff so-so - many obviously just girls filling in until they get a better job - with no real responsibility (e.g. to open the inside bar when it's raining). The only good thing about the hotel is the food in the restaurant, which is excellent - but to get to the table you have to navigate a labyrinth of tables and unnecessary and pointless water-channels. The hotel needs a) a good archtitect to redesign the lot, and b) a really good manager, with experience and clout.

  • Stayed: May 2008, traveled solo
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6  Thank ELear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Xheko Imperial Hotel

Address: Rr Ibrahim Rugova nr 56 / H 2 | Nr.56/H2, Tirana 00355, Albania (Formerly Hotel President)
Location: Albania > Tirana County > Tirana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #13 of 93 Hotels in Tirana
Price Range: $118 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Xheko Imperial Hotel 4*
Number of rooms: 29
Official Description (provided by the hotel):
Xheko Imperial is a boutique hotel that offers high quality accommodation and superior guest service in a comfortable and luxurious setting to individuals and groups visiting Tirana for business or leisure purposes. ... more   less 
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