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“Theranda Hotel - excellent weekend” 5 of 5 bubbles
Review of Theranda Hotel

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Theranda Hotel
Ranked #10 of 93 Hotels in Tirana
Certificate of Excellence
Bucks
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Theranda Hotel - excellent weekend”
5 of 5 bubbles Reviewed February 20, 2012

Our first trip to Albania. ( 2 couples staying 3 nights in executive rooms)
What impressed us most about Theranda hotel was the first class service offered by all of the staff particularly the receptionists. Before our stay there was excellent email communication with recommendations on what to do in a long weekend in Albania. On arrival the hotel had arranged taxi pick up from the airport which was handy because the hotel is tucked away down a side street. Although the immediate surroundings are not inspiring the hotel is well located in the Block region of the city.
The rooms were very clean and extremely comfortable. The showers took a little while to warm up but the breakfasts were good. Good wifi access.The staff helped to ensure our stay in this boutique hotel was a great one. Thank you.

Room Tip: Executive suites Rooms 205 and 305
See more room tips
  • Stayed February 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank SeizethedayBucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theranda, General Manager at Theranda Hotel, responded to this review, March 14, 2012
Dear Guest,

We very much appreciate the time and the effort to post this review and are of course delighted that you had a memorable weekend with us.
It is also nice to see your comments on the member of staff that helped you when you stayed with us, I have personally passed on your comments to them and thanked them on your behalf.
Our staff pride themselves on their costumer service and are very pleased when it is noticed!
Thank you again for your comments and we will be delighted to welcome you back to Theranda Hotel!

Martin Gjonaj
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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278 reviews from our community

Traveler rating
    179
    78
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    9
    0
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16
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed January 17, 2012

This hotel gets mixed reviews from us.

We were travelling the Balkans and wanted to stay in a nice yet not so expensive hotel in Tirana. Since we were travelling all night from Macedonia, we wanted to check in early in the morning and the hotel management was quite accommodating in that respect. However, the room they gave us upon arrival was in an adjacent building that had not been heated for the night, which meant the room and for some reason the water was extremely cold. We were told to wait till the water got warmer but that never happened and we requested to move to another room after 45 minutes of waiting. We got the impression that the staff would not have proposed to move us to another room himself if we had not asked for it.

Other than that, the second room we got was spacious, with two twin beds and basic amenities. The bathroom was still extremely cold but we were happy to have hot water. However, for the next two days, the staff at the reception did not exactly make us feel welcome, partly, we felt, due to the issue with the room change.

Overall, we believe that this hotel charges a bit too much for the service it offers. Actually, hot water and heat should not be a problem even in the cheapest hotels and less so in a hotel that charges its guests around 80-90 Euros per room per night. The fact that in much colder Macedonia heat was not an issue at all makes us urge the management of Theranda to take care of this problem.

  • Stayed January 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Ahmedov_7391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theranda, General Manager at Theranda Hotel, responded to this review, March 23, 2012
Dear Guest,

Thank you for taking your time to write a review,

I am glad that you found our hotel very accommodating on your early morning check in. I also appreciate your constructive feedback regarding the heat and hot water issue. We are sad to hear about your experience with the room not being heated prior to your early arrival.
We strive to ensure all guests have an exemplary stay and we are sorry you didn`t feel that, during your stay with us.

The heating and hot water issue appears to have been an isolated issue, so you can look forward to full blasting hot water showering on your future visits.
We always welcome constructive feedback as it is a powerful tool that enables us to clearly identify where improvements may be needed and I have passed on your comments to all relevant staff.

We will take your comments in consideration to ensure we always deliver the best service, whilst still providing a comfortable stay.

I do hope that you will give us the opportunity to welcome you back again to Theranda Hotel. Please do not hesitate to contact me directly and I will be pleased to take care of the arrangements for you.

Kind regards,

Martin Gjonaj
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson
Level Contributor
78 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed January 11, 2012

This hotel is really quite good once one finds it. It's kind of in the middle of an entire city block with poor signage. Smallish, modern rooms, but well appointed. Quiet. Staff was fine, but not particularly warm. Would stay there again, as opposed to a large international hotel.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank brucedodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theranda, General Manager at Theranda Hotel, responded to this review, March 23, 2012
Dear Guest,

We value your feedback and appreciate you taking the time to share your experience with us. We really appreciate your candid thoughts on our quiet and modern nature of the hotel. Regarding the signage issue, we have now established in every junction prior to reaching the hotel, clear signs showing the hotel direction. Our hotel, is very near to any of the city`s major attractions including the famous ex- Blloku, once a no entry habitat during the communist era, now one the most vibrant areas of the capital, but in the meantime, a very peaceful place, away of noises and city`s distractions.

Feel free to reach me directly for any future comments, suggestions or reservations.
We are delighted for being your hotel of choice next time in Tirana, and will be privileged to welcome you again to Theranda Hotel!

Sincerely,

Martin Gjonaj
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
82 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 bubbles Reviewed December 1, 2011

This is a really great hotel. Good location, although a bit difficult to find as its off a side street (walk down the small street and look right and you will see the sign, if not, call them and they will come and find you!). The hotel is newly decorated, lovely rooms with a lot of space and good wifi and bathrooms, very nice breakfast, excellent service. All the staff spoke multiple languages well, and were genuinely friendly and helpful. A real gem!

Room Tip: I stayed in an executive room which cost 10 euros more but was worth it
See more room tips
  • Stayed December 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MarkLondonMEt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theranda, General Manager at Theranda Hotel, responded to this review, December 26, 2011
Dear Guest,

I would like to thank you for choosing our Hotel during your short stay in Tirana and it feels good to hear your experience with us was a pleasant one! I personally thank you for the kind and encouraging words toward our staff but we are aware of the long journey we have ahead of us. Knowing the Hotel location we are working in putting some signs to show the exact location of the Hotel very soon. However, I would like to emphasize the importance of any other suggestions you may have, so please feel free to send them to us in order to make each stay a memorable experience.

Hoping we shall have the pleasure to welcome you back soon again, I send our best regards and Happy Season Holidays!

Sincerely,
Altin Cupi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed December 1, 2011

Seeking a small and convenient hotel in Tirana as an alternative to the big international ones I was lured here by good reviews but I do not find them justified.

The staff is friendly but that does not make up for the lack of knowledge and experience. On arrival internet did not work in the room: no wireless, no LAN. I was offered to use the computer by the reception but they could not make that one work either. In the room - what should be the desk is in reality barely a make-up table, there are no plugs next to it and so on. The reception failed to pass an important message.

But I have to admit they always failed with a big smile so it was sort of easier to swallow.

It is slightly overpriced for what it is although that is not my main concern. The location is extremely convenient if a little hard to find and there is no point in blaming the hotel for being in a barely paved dusty alley.

I would try it again if I knew they sorted out the problems.

  • Stayed June 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank HrundiVB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theranda, General Manager at Theranda Hotel, responded to this review, December 26, 2011
Dear Guest,

I am sorry to learn your experience with us in June was not up to your expectation and the problems you were faced with. What bitters me the most is that we did not handle professionally the problems you had with the internet and passing to you the important message!
I take advantage from this communication to apologize for the problem caused from the internet provider. Since then we have two of them, using one of them as permanent connection, and the other one as back up and now is up and running normally. I also personally did speak with the entire staff in emphasizing the importance of taking the appropriate actions and act professionally for every need our guests will have during their stay with us. It would have been even more helpful if you would have spoken to me directly in order to resolve problems, however, I would like to assure that all the appropriate actions have been taken we would welcome the opportunity to welcome you once again to see by yourself the steps which have taken to assure a memorable experience in our Hotel.

Sincerely
Altin Cupi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 17, 2011

If you don't like the big chains, this is THE hotel to stay in....

  • Stayed October 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Apostolos_Athens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theranda, General Manager at Theranda Hotel, responded to this review, November 19, 2011
Dear Guest,

We are glad to hear your short stay was a pleasant one! Being a small Hotel gives us the possibility to offer to each and everyone of our guests a personalized service and create a special familiar atmosphere.

I shall pass the kind words to our staff and express our genuine wish in welcoming you and Mr. Ishii back at Theranda Hotel!

Kind regards

Altin CUPI
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Emmen, Switzerland
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 16, 2011

This small pearl of hotel definitely deserves the very best rating of all Tirana hotels. This was my first hotel in Tirana with no noise, it's ideally situated in a back yard of the otherwise busy Blloku area. Service is more professional than in any luxury hotel. The rooms are nice and suitable for the category. Minibar is stocked well and security is also well taken care of. I will definitely be back!

  • Stayed November 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MatthiasPfeiffer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theranda, General Manager at Theranda Hotel, responded to this review, November 25, 2011
Dear Guest,

We are really glad your experience with us was a memorable one! It is really nice to hear the kind words mentioned in your review, and we happy to learn good work and dedication really pays off.

I gladly shall pass you kind words to my staff but we are aware of the long journey we have ahead of us and a few things and details that may need some extra care.

Looking forward to welcome you back soon, I send my best regards!

Altin CUPI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Theranda Hotel

Property: Theranda Hotel
Address: Rr. Andon Z. Cajupi 6 & 7, Tirana, Albania
Phone Number:
Location: Albania > Tirana County > Tirana
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#4 Family Hotel in Tirana
#7 Romantic Hotel in Tirana
#8 Business Hotel in Tirana
#10 Luxury Hotel in Tirana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Theranda Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
Theranda Hotel is situated in the perfect location, within walking distance of all major attractions of Tirana. If you are looking for a hotel that offers great facilities, absolutely personalized service and comfortable rooms than Theranda Hotel is what you are looking for. ... more   less 
Reservation Options:
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Also Known As:
Theranda Hotel Tirana

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