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Reviewed October 2, 2018

This was my first visit to São Tomé and the first few nights I stayed at the Miramar.

The room was comfortable and clean, but somewhat rustic. The air conditioning worked so well, I had to adjust the temperature higher, too cold even for me.

The biggest negative was the atrocious internet service. If I managed to connect to a web site, it usually stayed connected, but frankly, I could go for an hour or more without connecting to the internet.

A tip of the hat to Bodley, at the front desk.

I have eaten in the hotel restaurant several times, even after checking out, as I felt the food was good and not expensive and enjoyable.

Date of stay: September 2018
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank TravelingDs35220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiramarP2, Gerente de relações com clientes at Pestana Miramar Sao Tome, responded to this reviewResponded November 5, 2018

Dear Mr. TravelingDs35220

We would like to thank you for choosing Pestana Miramar for your stay as well as your time spent publishing your opinion. Our guests’ feedback is crucial when it comes to honoring our commitment.
After reading your feedback, we would like to present our sincere apologies since we were not aware of your expectations. We would like to tell you that, at this moment we are doing some improvements in our Hotel. So the next time you come over, you will see a big difference. So, we expect to welcome you again at the Pestana Miramar , or at another Pestana Hotel.
Best regards
Lucia Dias

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2018

My vacations in São Tomé have become special due to the wonderful service and friendliness with which everyone there treats the people. The hotel itself already has a charm, from the pool to the jaerdins, from the massgaens in the spa to the meals in the restaurant.
To friday we have the Barbecue buffet with good music and a great animation. A good way to know what they can do in the country is to contact the reception, they are always available to assist in what is needed.

Date of stay: September 2018
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
Thank cathlmei47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiramarP2, Gerente de relações com clientes at Pestana Miramar Sao Tome, responded to this reviewResponded October 2, 2018

Dear cathlmei47,

Thank you for choosing Pestana Miramar Hotel in your recent trip and to sharing your experience with us. We are very happy to note that you have enjoyed your stay but, as we believe that the best can be improved, we will continue always in search of improvement so that in future we can not only meet your expectations but exceed them.
Your comments will be passed to the whole team and we hope to see you back soon at our Hotel or other Pestana Hotel
Best Regards,
Lucia Dias

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2018 via mobile

Despite I'm not a great supporter of city hotels when travelling to sea places, I have to admit Miramar is s very good option to sleep in Sao Tome and visit the north of the island.
Good refurbished rooms with either sea or garden view.
Amazing silent pool surrounded by palms where you can spend your lazy afternoons!
Meals are good from breakfast to dinner...pizza included!
Best award for service which is just excellent from welcoming to any kind of assistance you might ask for.
Recommended indeed!

Date of stay: August 2018
Trip type: Traveled with friends
Thank Gialloluna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pestana T, Gerente de relações com clientes at Pestana Miramar Sao Tome, responded to this reviewResponded August 28, 2018

Dear Gialloluna

Thank you for choosing Pestana Miramar and to sharing your experience with us. We are very happy to note that you have enjoyed your stay but, as we believe that the best can be improved, we will continue always in search of improvement so that in future we can not only meet your expectations but exceed them.
Your comments will be passed to the whole team and we hope to see you back soon at our Hotel or other Pestana Hotel
Best Regards,
Lucia Dias

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Reviewed August 7, 2018

I love this hotel close to center, perfect before a long flight home. The food is fresh and tasty very good restaurant,the staff friendly, rooms are very clean and comfortable with air conditioning throughout and big swimmng pool.

Room tip: quiet floors all over
Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank alexandrejorge A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Equador, Gerente de relações com clientes at Pestana Miramar Sao Tome, responded to this reviewResponded August 8, 2018

Dear Mr. alexandrejorge A,

We have received your comments regarding your most recent stay at our hotel and that were passed to the whole team.
We appreciate the time spent to sharing your experience it as it is with the feedback from our customers that we can evaluate and improve the quality of our services.

We were naturally pleased and willing to do even better because we see that our hard work and dedication are recognized.
Hope to see you again soon on this or other Pestana Hotel
Best regards
Lucia Dias

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Reviewed April 15, 2018

This was an ok place to stay.
The hotel itself is a bit dated and feels like it hasn't been re-decorated in a couple of decades. The restaurant is very basic. As is the bar.
My room was basic but quiet and comfortable. The airconditioning worked well. It was very clean. And free wifi works well throughout the property.
Staff are very helpful and friendly.
There are other, higher priced options in the city, but I was happy with choosing to stay here

Date of stay: April 2018
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Cyba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Equador, Gerente de relações com clientes at Pestana Miramar Sao Tome, responded to this reviewResponded May 16, 2018

Dear Cyba
We would like to thank you for the time you spent to share your experience since we work daily in the continuous search for improvement of our services and it’s with the feedback from our customers that we can see if we are on the right track or not.
Our commitment is to make all our guests feel at home and want to return.
As such, we expect to welcome you again at the Pestana Cascais or at another Pestana Hotel.
Best regards
Lucia Dias

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