Room price is too high for the amenities that are offered (164 euro for 1 person for night). Staff is friendly and try to be helpful but is slow and forget what they promised. WiFi is at the lobby only. Some years ago rooms were cozy and convenient but now some lamps doesn't work and some chairs are broken. Claiming to the reception makes no effect. Dinner price (28 euro) is OK for 4**** hotel but is too high for the country price level.
Car rent price at reception is OK but renter is called from outside so I'm not sure they have any responsibility is something goes wrong (was happy not to try that chance :-))
The main issue - you have very few options of accommodation in the city so there's no motivation to fight for customer.
Overall it's not bad: large rooms, good breakfast, wide range of facilities, beautiful interiors and fine view etc. but for my estimation price should be at least 40-50% less based on my European experience.More