Saturday 5AM 12/29 woke up so could get early start heading home - no hot water after letting shower run. Called front desk and was told to let it run 5 minutes which I had done but did it again. Called back to front desk guy and asked him does he have hot water and was told yes they just put in a new boiler. Said no one else has called. Again denial any issue. Front desk clerk said let it run 25 minutes. I did to no avail and called back. Clerk said he would come open a room on my floor so could take a shower - would you believe he comes out of room saying there is no hot water - what a shock. He never tried to see if there was hot water - wasted 45 minutes clerk saying it must be either me or just my room. Never once said sorry for inconvenience - never offered anything except being rude and total no response to issue. Poor Poor customer service.
- Official Description (provided by the hotel):
- We invite you to come and join us for your special occasion. There is something magical about the Ashland Plaza Hotel and Convention Center experience. Whether it is your first, second, or third stay with us let us accommodate you with our newly remodeled rooms and excellent staff. We promise we will have you coming back to Ashland, KY sooner than you think!! Also keep us in mind for your next big event now available to the caterer of your choice. One of the many ways we try to meet every guest's expectations! We offer our guests:•Complimentary High Speed Internet and Complimentary Continental Breakfast• State of the Art Fitness Center Includes: - Fully Serviced Gym. Our 141 Guest Rooms Include:•Bluegrass Suite•Cumberland Suite•Honeymoon Suite•Plaza Suite •Derby Suite•Presidential Suite•Winchester Suite•King Rooms•Queen Rooms•Double Rooms•Handicap Rooms also available ... more less