We are just back from our cruise and we did the 1/2 day island tour with William. I wish I could recommend him, but he failed to deliver what he promised in a number of ways. He seemed to a good reputation and that is why I booked with him but...
We were all very disappointed that instead of the two buses for eight passengers each that I had booked, we were loaded into a large school bus. This is not what had been negotiated.
What had been organised by email:
2 small air-conditioned buses for our group to be waiting for us on the dock
Tour to begin at 1.30pm (4 hour tour)
To be able to easily hear tour guide/driver
To see the Venus Point lighthouse during the tour
What we got:
One large school bus with other passengers included.
Tour began at 2pm and concluded at 6.30pm (5 and 1/2 hour tour) - some of our group had made plans on board the ship for 6pm and not only were they late, they had no time to change and shower etc.
There was no microphone for the guide to use on the large bus - this made it very difficult for both passengers and the tour guide.
We did not have time to visit the Venus Point lighthouse.
I chose this company over Maramar Tours as I had read on Trip Advisor that this exact same thing had happened to people booking Maramar tours and when I contacted MT they could not promise me that it would not happen to us. William was happy to promise the 2 small buses so I gladly went with him and there had never been any mention on TA that his company included small pre-booked groups on a larger tourist bus.
Our driver was fantastic - good, safe driver and very helpful. Our guide was good I'm sure - just too difficult to hear what she had to share - and too difficult for her to keep shouting all day.
And....the worst part was when we found the sign with our names on it at the port, we could not see our two small buses anywhere so before we paid our money we asked (twice) "We are getting 2 buses, right?" And both times told "yes". We paid.... and then we were herded around the corner onto the big bus with passengers already on! Not happy, but we either missed out on the tour or accepted the bigger bus.
So just be warned.
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