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“What was arranged......and what we got”

Adventure Eagle Tours with William Leeteg
Ranked #8 of 16 Tours in Papeete
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Fee: Yes
Reviewed November 6, 2013

We are just back from our cruise and we did the 1/2 day island tour with William. I wish I could recommend him, but he failed to deliver what he promised in a number of ways. He seemed to a good reputation and that is why I booked with him but...

We were all very disappointed that instead of the two buses for eight passengers each that I had booked, we were loaded into a large school bus. This is not what had been negotiated.

What had been organised by email:

2 small air-conditioned buses for our group to be waiting for us on the dock
Tour to begin at 1.30pm (4 hour tour)
To be able to easily hear tour guide/driver
To see the Venus Point lighthouse during the tour

What we got:

One large school bus with other passengers included.
Tour began at 2pm and concluded at 6.30pm (5 and 1/2 hour tour) - some of our group had made plans on board the ship for 6pm and not only were they late, they had no time to change and shower etc.
There was no microphone for the guide to use on the large bus - this made it very difficult for both passengers and the tour guide.
We did not have time to visit the Venus Point lighthouse.

I chose this company over Maramar Tours as I had read on Trip Advisor that this exact same thing had happened to people booking Maramar tours and when I contacted MT they could not promise me that it would not happen to us. William was happy to promise the 2 small buses so I gladly went with him and there had never been any mention on TA that his company included small pre-booked groups on a larger tourist bus.

Our driver was fantastic - good, safe driver and very helpful. Our guide was good I'm sure - just too difficult to hear what she had to share - and too difficult for her to keep shouting all day.

And....the worst part was when we found the sign with our names on it at the port, we could not see our two small buses anywhere so before we paid our money we asked (twice) "We are getting 2 buses, right?" And both times told "yes". We paid.... and then we were herded around the corner onto the big bus with passengers already on! Not happy, but we either missed out on the tour or accepted the bigger bus.

So just be warned.

8  Thank davannSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 - 27 of 35 reviews

Reviewed November 5, 2013

We arrived in Papeete, Tahiti on October 11 on the Celebrity Solstice. Another cruiser arranged a four hour round the island tour of Tahiti with William for 16 cruisers in two small airconditioned busses with 8 passengers each. His web site suggests his tour would miss the crowds at the popular tourist spots. The tour was supposed to start at 1:30PM. Most of our group was ready at 1PM. When we arrived off the boat, a young man saying he was William's son assured us that the two small busses would be by shortly. This was a lie. However, while waiting, he continued to sell tickets on the tour, when we thought the tour was fully booked. Well at 2PM, we were walked to a "old" school bus with about 40 seats that lacked airconditioning. The bus also lacked a sound system so the guide was incomprehensable for those in the back half of the bus. We later learned that the Tahitian schools close at noon on Friday, our arrival day. This I believe explains the late arrival of the bus. One site listed in the tour in William's E-mail to the organizer was omitted.

The guide was knowledgeable and the driver was did a great job. Fortunately, we sat near the front of the bus and could hear the guide. However, William did not deliver on going to sites while they were not busy, air conditioning, sound system, and was late getting back to the ship, plus omitting the Venus Point Lighthouse. The tour returned the the ship at 6:30PM.

As member from the group, we were upset at the mis-representation by William to the organizer and William's son's direct lie to us while on the dock. This started the tour off poorly and frankly if we had known we were going on an old school bus, we would have not paid for the tour. A further insult was being stopped by the French Police midway through the tour for a safety and documentation check on the bus and the driver, as apparently, William has a poor reputation with the local authorities.

I would not recommend this operator for a tour at Papeete.

7  Thank Cruiser258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013

William did a great job of explaining everything that we visited on our circle island tour. He was very friendly and knowledgeable and spoke excellent English. A great tour. Highly recommend. there were 5 of us in a nice AC van.

3  Thank Dale H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2013

We were lucky to find William at the pier when we arrived on the Star Princess in April and enjoyed a four hour tour of the island with William and his son. Only four of us in his van so made stops quick and easy. William knows how to avoid times when the tour buses are different locations so we missed the crowds at most stops. Had toured the island before with another driver but had not seen any of the spots we visited this time. William's commentary was very informative and we had a great tour.

3  Thank liverbird35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2013

At the conclusion of a recent Oceania cruise, my wife and I booked William Leeteg's circle tour of Tahiti. It was most enjoyable and a day well spent. We were picked up at our hotel on time. The van was air conditioned, comfortable and clean. There were six passengers plus William and his son "Johnny-B-Good". Both William and Johnny were congenial and attentive to our needs. On the evening before the tour, my wife had turned her ankle so she needed a bit of extra time and assistance in entering and exiting the van. Johnny was especially considerate and helpful to her. The tour was comprehensive - we went around the entire island. We made several stops - botanical garden, fern grotto, waterfall, blow hole, Venus Point. William's commentary and insight (he is a Tahitian citizen) plus his American English fluency made for an easy-going and informative tour. The trip encompassed four hours. The only attraction we would have liked to see which we did not was the Gaugin Museum which was closed for repairs. All in all, we thoroughly enjoyed the tour. The cost was reasonable and everything went according to schedule. We would heartily recommend William Leeteg and his Adventure Eagle Tour of Tahiti.

3  Thank LewG412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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