The room:
So we arrived at the hotel while it was dark and all seemed ok for the price we paid. However as the days went by you start to realise how much updating the hotel needs. The room we stayed in was barely cleaned, just floor swept and one bin emptied. We had to ask for clean towels and our bed was only made once, the rest of the time we just did it ourselves. Never received fresh bedding. We also had a hornet nest in the roof covering the terrace outside above the seating area, we told reception hoping they would resolve the problem but were just given a bottle of insect killer to sort it ourselves... We had about 7 hornets (large wasps) enter our room in the space of 5 minutes even though all doors and windows were shut, and about 20 flying around outside at the same time. A few days later they seemed to get less so I'm not sure if someone sorted something. On the last morning we even noticed a rat or big mouse run across the wooden beam in our room. Another guest we spoke to said they were given a different room as they had rats in theirs too!

Food:
The food at the hotel was average but VERY overpriced. A magnum ice-cream is F$9 when in the shop down the road it's only $3, same applies to Fiji beer. Cocktails are $21 and evening meals start around $24 (if you're lucky) and have limited options, about 8 meals each evening most of which are replicated daily. They offer 2 evenings a week where it's BBQ or loco both at $55 each which we felt disappointed with the range of food on offer for this price even though some basic entertainment is included. Breakfast is average and the same everyday. They could do with keeping on top of refilling everything when it's busy as it took them 20 mins to refill the juice on one occasion and kids were waiting for a drink! As soon as dinner is over at 9pm the hotel is dead.. if they reduced drink prices people might be more likely to spend more at the bar and actually socialize a bit more with one another rather than go to their rooms as nothing else to do.

Staff:
Most of the staff were extremely friendly especially Kini and Visili at the bar. The entertainment guys are nice but could do with being a bit more active at actually doing any activities... The reception staff seem nice until you ask them anything and then they seem to want to back away and not provide much help or suggestions. Ground staff outside all seem very friendly. Security staff are okay, when we checked out they said they would get our bags for us while we had breakfast but our transfer arrived and our bags had still been left at the room. (They bring them on a trolley as there's no path just grass which is very wet with dew in mornings) Overall it might be 'Fiji time' but I think they could all be a bit more pro active.

Grounds:
The grounds are well maintained and the beach is nice but lots of glass, bring reef shoes! The sea when calm is beautiful and can see so many fish! You can catch a bus outside the hotel easily and is fairly cheap! Needs more sunbeds around the pool, there only about 9?

To summarize I think this hotel is okay but needs some improvement. Guests pay a fair amount to stay here and so should be able to expect a decent level of service.

(Also this may not be to do with the hotel but be vigilant as my husband had been affected by Fiji flu, seems like it's a problem in Fiji at the moment so you might want to give the kava ceremony and sharing a cup a miss..)

Let's make it clear from the start: we did not have any issue during our stay, it's just that you do not get what you pay for.

Rooms are spacious and clean, but nothing fancy and would need a refurbishment, especially the toilets. Swimming pool is kind of a larg bathtub. Some staff are nice friendly, others are definitely not. Equipment is limited to one kayak. Food is expensive and just right, some dishes were low quality pub style.

Also you should know that swimming is subject to tides: low tide means no swimming, nothing the hotel is responsible for of course, but one should know.

Snorkeling is quite disappointing as well.

Finally we checked for a couple of excursions offered at the hotel and cross checking with some friends at a different accommodation we realized we were asked to pay almost the double for the same trip.

As previous reviews have said this is not a 5 star resort however we had a 5 star stay during our 5 nights. We stayed in Bure 3 which has its own plunge pool and is right on the beach. This bure also has air conditioning. If you want a relaxing break then this is the place to stay although there were some activities you could do such as walks, kava ceremony, crab racing, water melon smashing. We also took the local bus into Nadi which was only $1.00. There is a tour desk from which you can organise outings. The room was cleaned every day including fresh towels. Thanks to Tui who was keen to share his knowledge about the Fijian people and culture and Sunny whose name suits him perfectly. In fact all the staff made you feel as though you were part of their Fijian family. We ate in the restaurant as there are no other restaurants near by however the menu varies and was good value. Would recommend staying here over a big resort any day