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“We felt like we had indeed returned home.”

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Fiji Hideaway Resort & Spa
Ranked #6 of 9 Hotels in Sigatoka
Certificate of Excellence
Thornton, New South Wales, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“We felt like we had indeed returned home.”
5 of 5 bubbles Reviewed April 1, 2014

Just returned on Sunday from our 4th visit to Fiji, our 2nd visit to The Hideaway this time we took our 2 young grandsons, 5 & 2, with us. Some changes have taken place since our last visit in 2012 with additional food outlets dotted around and the addition of the arcade. From the moment we stepped off the bus to the usual greeting to all arriving guests of "Welcome Home" which was very quickly changed to "Welcome Back" as the doorman recognised us we were made to feel as if we had indeed returned home. The Reception staff also recognised us as did a lot of the other staff. Our son, Ben, has Down Syndrome but this doesn't stop him from joining in with as much of the pool activities as he can and he was greeted everywhere he went by many hugs from the ladies and hi 5's and back slaps from the guys. Our 2 grandsons, Maxwell & Hunter were made such a fuss over and responded well to all the staff with Hunter (2) even echoing "Ulla" whenever he was greeted with Bula. Max strode around the place as if he owned it and it was so nice to see both of them so comfortable in a strange environment especially as this was their first time away from mummy and daddy for any more than 2 nights. They both enjoyed going to the movies each evening and Hunter responded very well to Nanny Ester who looked after him each evening for us so we could have dinner. Both the boys loved the evening shows and we were delighted to see Max especially want to go on stage and join in with the dancing etc. We had a Bure with connecting rooms and the view was stunning and we allowed the boys to run and play outside on the grassed area while still being able to sit and keep a close eye on them. The beds were comfortable and I even found the pillows not too bad, pillows usually being a problem with me whenever we travel. The bathrooms, while small, were clean with lovely fresh towels each day. We did have a problem the first day with one of the toilets which stopped flushing. I wandered down to reception and reported it and by the time I walked back to our Bure the maintenance guy was there and it was fixed. We were on the All Inclusive package which works very well for us, we also had on our holiday deal a $500FJD room credit which was very handy, though I have to admit that after a couple of days the size of the portions were getting to the point that we couldn't finish it all, so we started ordering entrée size for our main meal. One thing I will say though regarding the meals, while very delicious and good variety we did find that the food on the whole was a bit rich for us, me especially. Some simpler, not so rich options on the menus would be great. I cannot eat things which have a lot of cream sauces, once in a while is fine, but even on the Al La Carte menu the dishes seemed to be very creamy. Some options like a simple baked dinner would've been nice. On the whole bar service was reasonably quick though at Happy Hour you have to expect it to be a bit longer as it is very busy, there was more bar staff behind the bar at this time so this did help to keep things moving.

Now for those people who seem to want to run The Hideaway, The Coral Coast and sometimes Fiji as a whole, down, let me say this. Fiji is a 3rd world country, if you want to stay at a top notch, fancy dancy resort or island retreat, do your research and find one somewhere else. It clearly states in the travel brochures etc that The Coral Coast is at least a 90 minute drive from Nadi Airport so of course it's not close to night clubs or fancy restaurants etc. The Hideaway is classed as a 3 1/2 star but for us this is fine, it is a small resort but oh so pretty and comfortable, the friendly and extremely happy, obliging staff make one's holiday experience a wonderful time. People should just relax & accept Fiji Time. If you go away wanting to find fault at every turn, you will find it, thus giving you a miserable holiday. Sometimes you just have to look beyond the odd cracked tile or whatever else you may find "wrong" in your room or with the resort and just chill, be happy and make the most of your holiday and stop finding fault with every little thing.

Thank you Fiji Hideaway for making our week's stay a great stay. We felt like we were treated like royalty, our little grandsons were comfortable in their surroundings, loved the staff and Max is still talking about Fiji and how he did this and he did that. A big hi from Ben (and all of us) to Mere, the lovely Adelaide, Jule, Joanna and so many more that I can't remember their names, A big hi to the Play Centre staff from Max and Hunter and big hugs & kisses to Nanny Ester from Hunter. Till we see you all again, and we will be returning sometime after Neil retires next year, maybe not with the 2 grandsons but, then again, you never know.

Room Tip: All rooms have ocean views, some more than others, depends on what type of room you want and how man...
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  • Stayed April 2014, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Evelyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,394 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (536)
Date | Rating
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English first
Adelaide
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed April 1, 2014

Beautiful hotel, great environment. Staff happy to assist with everything possible. Loved the gecko (wild) in the bathroom. Short walk from the bungalow to the beach.
This has a unique feel about it. Food Devine and good quality.
Children loved the pancakes for breakfast.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Maltese_baby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chalong, Thailand
Level Contributor
267 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed March 30, 2014 via mobile

Our first ever family holiday . I booked through escape travel which was so easy. We had a private transfer from the airport and upon our arrival our blond babies were totally fussed over. Our beachfront bure was wonderful, with outside bath and shower. The staff were amazing and the babysitters were wonderful with our two young children which allowed myself and mu husband to have dinner together most nights. The fire touch lighting was great as was the cooking demo. Would go back again .

Stayed April 2013, traveled with family
Helpful?
2 Thank Fiona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
133 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed March 30, 2014

We stayed at Hideaway for 11 days in total. Many pros and cons:

Pros:
*Entertainment staff were excellent and friendly
* Beautiful location (suggest a beach view bure)
* The entertainment from the local villages is lovely
* Food is good but does get boring after a while
* Reception staff are lovely
* Rooms are comfortable



Cons:
*Restaurant staff were miserable and could barely crack a smile
*Childrens entertainment was all over the place and constantly changed so you never had any idea what was actually going on
* Not enough pool beds
* The pool slide is a health hazard. The number of people that got hurt on that slide is ridiculous
* Every morning a piece of poorly photocopied paper with the days activities was left on your table outside your bure. Most of the time blown away by the wind. You would think they would have discovered another system by now
* You have to sign for everything including meals in your package (?)
* The rooms are tired and old and a major revamp is needed.
* When you book a massage, make sure you do it when there are no poolside activities going on or else you are guaranteed to be massaged to MC Hammer screaming through the loud speakers.
* Most of the entertainment equipment and gym equipment is broken

Overall, I probably wouldnt go back to this resort. I wouldnt recommend it to couples without children. Not a bad experience but not an awesome one either

Room Tip: Ocean view bure as far away from the pool as possible
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jodi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford
Level Contributor
85 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 bubbles Reviewed March 29, 2014

Our 4 week tour of New Zealand came to an end with a weeks stay, all inclusive (AI), at the Hideaway Resort & Spa.

I'm afraid that our idea of AI and their idea of AI are miles apart and we were very disappointed with our week here. We have stayed AI in many, many places and this has to be our worst experience ever. Checking in you are issued with the usual wrist strap to indicate that you are AI and then the fun begins. We arrived late, 9pm, and were just in time for dinner. We were shown to our room and dumped our cases and returned to the dining room and were seated and our drinks order taken. The menu and food generally are excellent, no complaints there. At the end of the meal, following a number of beers and wines, we were presented with a bill to sign. The bill had a zero balance indicating that eveything had been charged to the room??? We were told that this would be covered by our AI status and no charge would be forthcoming, why then the need for the bill? Drinks after 10pm have to be paid for but again you receive the same bill to sign indicating a zero balance and a charge to room, all very confusing. Every time you go to the bar to order drinks you have to sign the bill which is produced, this of course leads to a long wait to be served and frustration because it is unnecessary. Why not just produce a bill for drinks that are not covered by 'all inclusive?'

Most meals are served at the table by waitresses, a la carte style, but on 3 nights there was a buffet. When you are seated at your table you then have to go and sign for your plates before you can go and help yourself from the buffet? There was a long queue of people waiting to sign for their plates. In addition to signing for your plates you also have to sign for your drinks.

Some of the things which we usually take for granted as being covered by AI weren't, if you wanted snacks from the pool bar you had to sign for them and they were charged to your room and you paid on checking out. Bottled water had to be signed for and paid for on checking out.

The hotel is a little tired and in need of a makeover. We had just finished a 4 week tour of New Zealand and got used to a certain level of comfort and accommodation. The week at the Hideaway was not cheap and the cost of upgrading to AI was an additional expense. When we arrived and were shown to our rooms we were shocked, the rooms were grubby, there was no safe, the furniture looked about 50 years out of date and there was nowhere to put your suitcases, except on the floor! The beds were okay but by comparison with what we had been used to in NZ they were disappointing. Luckily our a/c worked, many didn't and there was plenty of hot water.

The location is beautiful and the grounds are lovely. Unfortunately there are insuffient sunbeds and mattresses for the number of guests and only one smallish pool. Luckily we managed to rescue some sunbeds and a couple of mattresses and put them outside our bungalow, away from the very noisy pool area. The mattresses went inside at night and we were able to enjoy some peace and quiet in comfort during the day without having to endure the constant noise at the pool, children, music, drunk adults etc.

We enjoyed snorkelling almost every day, the water in the lagoon was so warm and clear and the number and colour of the fish was amazing.

The bar was spoilt by having TV's constantly playing and this was usually Rugby League (Australian) which led to drunken Aussies crowding into the bar shouting and swearing at the screen. It would have been nice to have had an area away from the bar where those who wanted a drink but didn't wish to watch TV or drunken Aussies could have gone.

All in all a very anti-climactic end to a wonderful holiday, New Zealand was wonderful Fiji wasn't.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kevinsteer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level Contributor
309 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 bubbles Reviewed March 29, 2014

This resort has much to recommend it. The gardens are beautiful and very well-maintained. The view of the lagoon from our beachfront bungalow was to die for. The food was excellent - great choice and the buffet nights were good as you could try a bit of everything.
The staff were delightful. They quickly learned our names and made us feel extremely welcome.
Our rooms and bathrooms were very tired indeed but the beds were comfortable and the air con worked well. Other bures had been refurbished.
The resort was very busy and there were not enough loungers by the pool for everyone. The loungers provided were very old and tatty.
We had the all inclusive package which in no way compares to all inclusive packages we have had elsewhere in the world: it operated from 10am to 10pm and did not include cocktails (you could have cocktails at a discount). What was most irritating was that you had to sign for everything, even though you were wearing a wristband. This meant waiting around and queues at the bar.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Maureen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tewkesbury, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 26, 2014

After a whirlwind tour of New Zealand we came here for four nights to relax. Our burre had no TV or radio so a nice change without so much techy stuff around. The outside shower was a delightful addition to our bathroom. The room was a good size and we were glad of the aircon.

One of the best things was to use the free snorkelling gear to go out in the lagoon to see the incredible fish. We also enjoyed the pool, the visit to the village with cava tasting, and hearing the exotic birds. Plenty going on if you wanted to join in, but we needed to relax which we did!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JazzLovers73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiji Hideaway Resort & Spa

Property: Fiji Hideaway Resort & Spa
Address: Queens Road, Sigatoka, Viti Levu Box 233, Sigatoka, Fiji
Location: Fiji > Viti Levu > Coral Coast > Sigatoka
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#4 Romantic Hotel in Sigatoka
#4 Family Hotel in Sigatoka
#5 Spa Hotel in Sigatoka
#5 On the Beach Hotel in Sigatoka
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fiji Hideaway Resort & Spa 3.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Fiji Hideaway Resort And Spa
Fiji Hideaway Hotel Sigatoka
Rydges Hideaway Hotel
Rydges Hideaway Sigatoka
Hideaway Resort Fiji
Fiji Hideaway Resort & Spa Sigatoka

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