We checked in a day before our friend, into what was meant to be a ocean view room,but we where stuck behind another room with only partial ocean views and noisy crying kids all around.after complaining we were moved next to our friend into a nicer room which we should have been in the first place.
Our friend arrived the next day at 7am, she had also booked an ocean view room.As she arrived at 7am her room was not available,the staff said they would come and get her when it was ready.
NOBODY came looking for her all day!! She waited at the pool where she told them she would be, she inquired 4times to the staff if her room was ready she was told to wait as she is now on fiji time...We also waited with her as she got very burnt in the sun waiting.
Her luggage was being held in safe keeping until her room was ready.
At 3 pm we went to reception to ask if room was ready yet!! They said yes we have been looking for her,They lied ! No one came looking !! When the porter went to get her luggage it was GONE!
They had sent it back to the Airport with some other guests!!!!!
Our friend was now very burnt and has no luggage.not to mention very upset.
They found her luggage at the airport and said they will,send it back with the next driver at 9pm,So we demanded they send a taxi to get it straight away it finally it arrived back at 7 pm,So 12 hours later she gets her luggage only to find it had been tampered with a now the lock on the bag had to be broken into mby the resort staff and the bag lock will not work again ($450 bag mind you!)
The resort customer service lady Cilla,was extremely rude,she offered our friend 2 free dinners,which is very not much as the food is not that good and if you have to pay you would be disapointed and it is very expensive too.
I have traveled the world 32 countries and would not return to Fiji.
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- Also Known As:
- Fiji Hideaway Resort And Spa
- Fiji Hideaway Hotel Sigatoka
- Rydges Hideaway Hotel
- Rydges Hideaway Sigatoka
- Hideaway Resort Fiji
- Fiji Hideaway Resort & Spa Sigatoka