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“Perfect but the pool could have been warmer”

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Outrigger Fiji Beach Resort
Ranked #3 of 9 Hotels in Sigatoka
Certificate of Excellence
Melbourne
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Perfect but the pool could have been warmer”
Reviewed September 26, 2009

We went to Fiji at the beginning of September and chose this hotel based on the facilities for our children. They are 4 & 6, and my husband and I wanted to spend time by ourselves, as well as have some fun with the children. We stayed in a bure, which I'd definitely recommend as it gives an extra outside space for the kids to play. My son loved swinging in the hammock, which he did all day long. The bures were very clean and nicely decorated. The only fault I can find is the very narrow bath/shower area, which was strange to me as the rest of the bathroom was an ample size. and there was plenty of room for a wider bath.
The kids club was fantastic - very enthusiastic and imaginative staff - and they even took the children for meals at lunch and dinner so we could have a civilised meal in peace later on. There was even a special area for kids to hang out at breakfast to watch movies and draw, with a minder included, once they'd got tired of sitting at the table with Mum and Dad.
There were so many other wonderful touches at the Outrigger, from smoothies in shot glasses at breakfast, and fresh juices made to order, to the Butler service in the bures, bringing canapes and champagne to our room every evening.
We had a meal plan, and would do that again. The buffets at night were delicious and imaginative. My husband loved the Indian curry night, while I thought the local night was fantastic with beautiful salads. We didn't eat at Ivi, which wasn't covered by the meal plan, but other guests told us it was excellent and reasonably priced.
The grounds are immaculate and I didn't even mind the beach some others have complained about. We didn't go swimming when whenever we went there the tide was too low and there is so much broken coral, but I took my dive booties and explored the rock pools. We found a lot of interesting marine life in them.
The only complaint I would say with our stay, was the pool was too cold. Being the end of winter the weather was quite windy and only reached 27 and 28 each day, which of course was no fault of the hotel, but perhaps the heating could have been cranked up a bit in the pool? My children were freezing in it and their teeth were rattling whenever they got out, and they couldn't stay in their for long. Sadly, I never got in past my waist, which was disappointing.

My tip is to take some sort of travel line as there is nothing to hang your wet swimmers on. And also the shops on either side of the resort sell cheaper beer and its good to get out of the resort and see some of the surrounds.
This was our second trip to Fiji and we will definitely be going back again. Thank you to the Outrigger and all its beautiful staff!

  • Stayed September 2009, traveled with family
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Helpful?
1 Thank Welltravelledlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Irvine, CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 26, 2009

Outrigger on the Lagoon in Fiji was the second place we tried on Viti Levu, Fiji (having tried another hotel that was sub-par) for my wife and my honeymoon. It was AMAZING. This was our first time using a travel agent, and we chose Nancy Neimann from Travelwizard (highly recommend her--excellent!) to put together our package. The other resort I request at first ended up being not what we expected, and the staff were very rude to us, so with a quick call, she and her staff had other options available for us. We chose this Outrigger, and Travelwizard arranged the transport and other details, giving us advice on protecting our investment and getting a letter of agreement on refund. We stayed for 8 days at Outrigger and enjoyed every minute. We had a beachfront bure with two personal butlers! The view was amazing. The beds were soooo comfortable, and all the little amenities were provided, including thoughtful touches like rose petals and notes to us, nightcaps and evening champagne delivered, morning tea... The food there is delicious, and there are a good number of choices. The pool is really fun, and the design of the whole place is so cool, like a little thatched-roof village--the designers of this resort definitely hit the balance between modern luxury and local culture in every aspect. Lots to do, and looked like a good place for kids too, though that's a ways down the line for us... Afterward, the other resort that we had first tried was very resistant and passive-aggressive to giving us a refund, even though we had a letter of agreement from them. Nancy Neimann spent nearly a month with us fighting for our refund and never gave up (having to deal with three levels of wholesaler middle-men). In the end they acquiesced and we received our refund in full. Nancy really takes care of her customers, the whole way through. Highly recommend you use her for locations in the South Pacific, especially honeymoon packages. Find her at nneimann@travelwizard.com. She's very friendly. Thanks for reading our review!

  • Stayed June 2009, traveled as a couple
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Helpful?
1 Thank JeanClaude911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manjita, Client Relations Manager at Outrigger Fiji Beach Resort, responded to this review, September 29, 2009
Bula JeanClaude9111,

Thank you for taking your time and providing feedback on your Outrigger Holiday. We are pleased to note that both of you had a wonderful time during your stay with us. I appreciate your wonderful feedback on you room, the service you received from your Talai butler, quality of meals and activities. The staffs take great pride and will be pleased to receive your comments.
We look forward to your return to Outrigger on the LagoonFiji in the near future.
Vinaka & Kind regards
Moreen Manjita
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 26, 2009

My wife, 2 year old daughter and I decided to visit Fiji. We spent 5 nights at the Outrigger and 4 nights on Denarau Island at the Hilton. Both are 5 star hotels although if you are after the real Fiji and true 5 star service the Outrigger wins hands down.

For example, on our anniversary they organised a wonderful babysitter for our daughter so we could enjoy a romantic dinner to celebrate together. Dinner was amazing and they all came over and sang Happy Anniversay at our table. We then returned to the room with our daughter fast asleep thanks to Milly the babysitter, they had put flower petals all over the bed wishing us a Happy Anniversary with a card, I thought I was in the movies!!

At every meal the staff all came over giving Ella our daughter a hug and a kiss. There was a huge sand pit and play equipement for her to play in and the pool was just awesome, HUGE with lots of areas for the kids and adults alike. Having stayed on islands before, what we really enjoyed was the food choice, 4 restaurants, pizza by the sea, asian / everyday food restaurant in the middle of the pool, the main restaurant buffet style where breakfast was served and they had shows for dinner, then the exclusive fine dining restaurant where we celebrated our anniversary. Best of all, the prices are all very reasonable at all the restaurants.

My wife visited the day spa and loved it and the view from the bar on the top of the hill was breath taking overlooking the ocean, hills and resort. With the butler service that was included for our room, champagne was brought to the room between 5-6pm with canapes and then sherry and a sweet after dinner. The sheets on the bed smelt wonderful, not sure what they use although it was very romantic. The towels were nice and fluffy and our bure (room) we stayed in was HUGE with a hammock at the front.

If you want a true Fiji experience with wonderful service and traditional style rooms / bure's then you will certainly want to stay at the Outrigger!! We can't wait to go back in a couple of years!!

  • Stayed September 2009, traveled with family
    • Value
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Helpful?
4 Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manjita, Client Relations Manager at Outrigger Fiji Beach Resort, responded to this review, September 29, 2009
Bula Alisa_and_Tim,


Thank you for taking the time to provide valuable feedback regarding your stay with us. I appreciate your wonderful feedback on the service you received from our staff. I am delighted to note that your special day was well organized by the team and you had really enjoyed the evening.Our staff is our greatest asset and your comments reflect their hard work and dedication to guests.

It was a pleasure to welcome yourself and your family on this Outrigger Holiday and
we look forward to welcoming you back to the Outrigger 'Vuvale' (Family).

Vinaka & Kind Regards
Moreen Manjita
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 26, 2009

We chose the Outrigger to host our Fijian wedding in July this year. With a party of 37 family and friends we ALL managed to enjoy the wonderful Fijian warmth and hospitality. Ilisoni, our wedding planner, made organising our day a dream - nothing was a problem including arranging to have a bamboo raft made specially for me to arrive in! The local village helped to make and decorate the raft. We were married on the beach just on sunset - the ceremony was simple, short and personal. Straight after the ceremony we relaxed with Janz champagne and canapes and then the most amazing dinner in the garden with tea lights and lanterns - its was so romantic. It was simply the most perfect day undoubtably because of Ilisoni and all the other wonderful people at the Outrigger. Thank you for everything :-)

  • Stayed July 2009, traveled as a couple
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Helpful?
3 Thank Guruswedding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manjita, Client Relations Manager at Outrigger Fiji Beach Resort, responded to this review, September 29, 2009
Bula Guruswedding,

Thank you for your wonderful review! We are delighted to hear your family and friends enjoyed their Outrigger on the Lagoon experience. Ilisoni and his team were very pleased to receive your feedback. Our Wedding and Banqueting team thoroughly enjoy creating the perfect wedding experience for all guests. They certainly take great pride in going that extra mile especially on such a momentous day! The team will be very happy to know they had such a great impact on your day.
We look forward to welcoming your family back to Outrigger on the Lagoon Fiji!
Kind Regards
Moreen Manjita
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 24, 2009

The hotel has fantastic. What really set the hotel apart from the others was the service. The staff at the hotel were the nicest and the most attentive that I've ever experienced. I would recommend the Outrigger to everyone I know.

  • Stayed September 2009, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Honeumoonerss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manjita, Client Relations Manager at Outrigger Fiji Beach Resort, responded to this review, September 25, 2009
Bula Honeumoonerss,

Many thanks for your kind feedback! We are delighted to hear you enjoyed your Outrigger on the Lagoon experience. The staff take great pride and will be pleased to receive your comments. Thank you for recommending our property.

We look forward to your return to Outrigger on the Lagoon Fiji in the near future.



Vinaka & Kind Regards

Moreen Manjita
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hororata
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2009

We found our stay to be exactly what we expected.
From the Limosuine pickup at Nadi untill return to Nadi the same way, our stay was par excellence.
Relaxing friendly COMPERTEMPT staff , great room and excellent food.
Thank you, we will be back

  • Stayed August 2009, traveled as a couple
    • Value
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Helpful?
2 Thank KIwigrazier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenFiji, General Manager at Outrigger Fiji Beach Resort, responded to this review, September 24, 2009
Bula KIwigrazier!
Vinaka Vakalevu for your wonderful comments and we look forward to welcoming you back in 2010!
Regards
Darren Shaw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freshwater, Sydney
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 21, 2009

Just returned from The Outrigger Resort in Fiji and thought that I had to tell other travelers with young families that it was an excellent holiday. The resort seems to be set up for kids, young and old. Our kids are nearly 6, nearly 4 and just over 1. The two boys (first 2) had a ball at kids club in the mornings and then either went again in the afternoon, or joined us around the massive pool (which has shallow areas for young kids). We travelled with friends who also have young kids and we both said that we couldn't fault the place.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Den2404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manjita, Client Relations Manager at Outrigger Fiji Beach Resort, responded to this review, September 22, 2009
Bula Den2404

Many thanks for your wonderful comments! Our resort strives to cover all areas of the perfect holiday experience and I am so glad to
hear we delivered this to your friends and your family. I appreciate your fabulous comments on our wonderful kids club and the lagoon style pool. It’s always very popular with the little ones. It was a pleasure to welcome yourself and your friends on this Outrigger Holiday and we look forward to welcoming you back to the Outrigger 'Vuvale' (Family).



Vinaka & Kind Regards

Moreen Manjita
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Outrigger Fiji Beach Resort

Property: Outrigger Fiji Beach Resort
Address: Sigatoka, Viti Levu, Fiji
Location: Fiji > Viti Levu > Coral Coast > Sigatoka
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Sigatoka
#3 Romantic Hotel in Sigatoka
#3 Spa Hotel in Sigatoka
#3 On the Beach Hotel in Sigatoka
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Outrigger Fiji Beach Resort 4.5*
Number of rooms: 254
Reservation Options:
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Also Known As:
Outrigger On The Lagoon Fiji Hotel Sigatoka
Outrigger Lagoon Fiji
Outrigger Hotel Sigatoka
Outrigger Fiji Beach Resort Sigatoka
Outrigger Resort Sigatoka
Outrigger Sigatoka
Fiji Outrigger
Fiji Lagoon Outrigger
Sigatoka Outrigger

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