Great views and location but poor service and average food.
Typical of the pacific islands.
Nice and spacious with a lovely view of the beach. We stayed in Bure 12 - beachfront king suite.
Plenty of room for my husband and I and our little one to roam about the room when it was raining. Also took advantage of the outside cleopatra bath.
The hotel was able to accommodate our request for no feathers, due to allergies in the pillows, but unfortunately they still left the duck down filled doona on top.
This took several calls to get a replacement blanket which was a stained and hole filed velour blanket. Not very luxurious.
On our first night we were told there were no mattresses for the portacot so they filed it with a feather doona. Hardly a safe or appropriate sleeping surface for an infant. They never called to let us know about an available mattress, and it was only when I saw a golf cart full of cot mattresses driving by that we were able to secure a safe sleeping surface for our child. That was 3 nights into our stay.
Both pools were ridiculously cold. As a result there were not particularly enjoyable to spend a long time in, and far too cold for small children. My little ones lips were blue every visit.
I second another reviewer in the comment that is a shame the 'activity pool' is so shallow. There seems nothing in between, either adults only infinity pool or knee deep kids pool.
Beautiful bay. Coral beach can be a bit rough under foot so some reef shoes are handy. The tide sweeps a far way out and comes in quite quickly so that people can be surfing where you were standing an hour ago.
A few locals roaming about offering, horse riding, village tours, and massages. Seem quite harmless and polite.
There is a shocking lack of hammocks in the whole resort. Sad because im partial to a relaxing swing in one. The resort should consider installing some.
Cabanas by the beach were often full of rubbish due to people having take away there and neglecting to clean up after themselves.
There was no room service menu in our room when we arrived. It took 2 days to get a new one. Each time we rang we were told that somebody would bring one. It never turned up. When we went to go and find one ourselves we were told there were none spare in the resort and that they would have to reprint one. This never eventuated. Finally we told the staff to get one from a vacant room. Lack of initiative!
The room service charge seems too much, especially when you call to have your tray removed and it stays for 12 hours. This occurred twice.
It is a separate charge in addition to your food, i think about $15 FJD.
Sanasana(main buffet Restaurant):
The buffet has a nice view of the ocean and vista of the hotel lawns/grounds.
The breakfast buffet is nice but the service lets it down. Coffee's are often forgotten, orders for coffees difficult to procure, and i found that the refilling of food stations to be quite slow. I have waited over 20 minutes for new pancakes, or hash browns.
We enjoyed the buffet theme dinners on 2 nights
Indian and Asian. Good variety of food, nothing spectacular.
Toba Bar/Grill(alfresco poolside dining):
Good Pizza and steak sandwiches. Ate most of our lunches from here.
2 dinners here as well.
Slightly annoying to be asked constantly if we had a 'reservation' when the restaurant wasn't even a quarter full and then asked to step aside for 15 minutes while they tried to find us a table. Plenty empty to be seen. It should be noted that the restaurant didn't get any busier during the course of the dinner.
Another comment about customer service, it appears that if the wait staff cannot address your request easily, they will simply ignore it eg. Asked for tobasco, several times ended up going up to the bar to get it myself and even then the bar tender was reluctant to give it to me.
I don't recommend you order anything with cream. The fettucine i ordered had an odd taste, i think it may be due to UHT products.
Navo(fine dining restaurant):
What a lovely evening we had here. We took an early sitting due to bringing our baby along. Dining for those with children is before 7pm. Perfect for sunset views.
We enjoyed a lovely selection of scallops, cray fish and prawns. The wait staff were attentive and keen to assist. I would strongly recommend you try dining here as often as you can.
Vatu Lo (Golf Club)
Caught the shuttle bus up for a change of scenery and some lunch. Lovely view and the greens do look good.
Lunch was disgusting. I laboured through a risotto and my husband chose the chill chicken salad. The risotto was a woeful re-heat of a frozen meal. Possibly made with UHT cream, tasted awful. The salad was pieces of chicken drowned in chilli sauce.
The waitress was wearing a pink hoodie over her uniform and was very disengaged. I also noticed that the greens keepers and other staff sat in the tables next to us eating their packed lunches. Save for the staff eating their lunch there was nobody else there. We couldn't leave fast enough.
I wouldn't bother eating lunch up there again.
The internet is not freely provided.
You have to pay. Such a shame for a pricey resort. A lot of places I stay have this included in your room rate/resort fee.
The internet is so slow and unreliable even when you do pay. More the shame.
Again another thing you have to pay for. It would be nice if something other than your room was included in the exorbitant rates. I have stayed at many resorts where these are complimentary. More pricing gouging from intercon.
I would love to return back here and enjoy the beautiful Natadola bay. Unfortunately im not sure that the views make up for the poor service and average food. Intercontinental need to work on the whole package.
More effort in training staff to improve the customers experience is needed and I would not recommend the resort because of this. Happy to pay money for a nice experience but issues listed stop me from recommending this resort.
- Official Description (provided by the hotel):
- InterContinental Fiji Golf Resort and Spa is located on the beautiful and picturesque Natadola Beach on Fiji's main island of Viti Levu. Relax on palm-fringed white sand beach or swim or snorkel in rolling surf to experience natural Fijian ambiance. The resort offers breathtaking 360-degree views of Natadola Bay and exotic landscaped gardens. ... more less
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- Also Known As:
- Intercontinental Fiji Golf Resort And Spa
- Intercontinental Fiji Golf Hotel Sigatoka
- Intercontinental Coral Coast
- Intercontinental Fiji Hotel
- InterContinental Fiji Golf Resort & Spa Sigatoka