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“Thanks Smugglers Cove for giving me my first BED BUG experience, but the blood and hair on top of that is just DEVASTATI” 3 of 5 bubbles
Review of Smugglers Cove Beach Resort & Hotel

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Smugglers Cove Beach Resort & Hotel
Ranked #5 of 26 Hotels in Nadi
honolulu / indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Thanks Smugglers Cove for giving me my first BED BUG experience, but the blood and hair on top of that is just DEVASTATI”
3 of 5 bubbles Reviewed May 27, 2011

My husband and mom-in-law stayed at Smugglers Cove the night before without any problems, and I was one day behind them, so I needed to stay there by myself for one night. I turned off the lights and hopped into bed at about 10:30 pm... couldn't sleep and I kept feeling tiny pinches on me, but didn't think much of it. Around 1:30 am I turned the light on to find BED BUGS crawling around!!!! Big ones, small ones, tons of them. Then I rolled the sheets back and found BLOOD SMEARS and HAIR. I was out of there in one minute. Two days later, my body is covered in ITCHY RED DOTS. The manager tried to blame other hotels and would not meet me face to face. He (Rohit) would only talk to me on the phone, trying to put blame on other places, then he gave in only to give us a free airport shuttle ride (worth $7 USD). They didn't do anything for me, except give me another room at 2:00 am... of course every hour I'm waking up to inspect the bed, which I'm still doing every night now for over a week.

I look like I have a disease. Thanks Smugglers Cove for giving me my first BED BUG experience, but the blood and hair on top of that is just DEVASTATING. It's still probably the better choice, for location, amenities, food, and action.

Room Tip: Just check the bed.
See more room tips
  • Stayed May 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hawaiibecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
floviti, Director of Sales at Smugglers Cove Beach Resort & Hotel, responded to this review, May 29, 2011
Bula Hawaiibecca,
Thank you for your important review. Bed bugs have only just reared its ugly head at our resort. We have had to learn how to control these critters and we are getting better at it. I guess you were caught on the lower end of the treatment phase.

We do apologise immensly for the experience you had to endure. The mattress in question has been 'decommissioned'. We have since found a few more mattresses that have been affected. We have contracted the best exterminators there is to eradicate this.

Bed bugs are common in hotels and resorts, especially in the tropics. We are a new resort and I guess it was only a matter of time. The critters travel in seams of travellling bags. We ask all who are coming here to please ensure your belongings are not 'mules' for these critters.

We are happy that you enjoyed the rest of our facilities and do hope that you visit us again.

Kind regards,
Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (158)
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English first
Hastings, New Zealand
Level Contributor
175 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed May 21, 2011

Budget backpackers on a good beach. Too isolated. They have free pick up from airport and then you pay for everything else - Internet, laundry and hire car fees to get back to airport.

  • Stayed May 2011, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank servicecounts-az
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
floviti, Director of Sales at Smugglers Cove Beach Resort & Hotel, responded to this review, May 29, 2011
Bula Servicecounts-az,
We thank you for your valuable review. We are sorry that you felt isolated but we thrive on that as a selling feature as most of our guests do appreciate being isolated to enhance their R & R experience.

Our website, along with other agent websites highlight only pick ups from the airport. Drop offs are faciliated by hire cars & taxies immediately outside the resort. The buses operate during the day and you can get into town or the airport from as low as FJD2.00.

We certainly hope that you enjoyed the rest of the stay in Fiji. We hope that you will return to us again in the future.

Kind regards,
Management.
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Travelers are raving about these Nadi hotels

Lower Hutt, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed May 14, 2011

The beach location is lovely, although isolated from anywhere else if you don't have transport, which means you have to eat in their restaurant. Stick to fish and chips and pizza - anything else is poorly cooked. The 'continental' breakfast consists of rice bubbles, toast, fake orange juice and tea bags. No coffee unless you pay for it. The staff lack communication abilities, even amongst themselves. And check your account when you check out for extra costs. Disappointing, cannot recommend.

  • Stayed May 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Himalayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynrenabi, Director of Sales at Smugglers Cove Beach Resort & Hotel, responded to this review, May 16, 2011
Bula Himalaya,
We thank you for your review of the resort. This feedback can only help us better our product and services. We hope that you will consider visiting us again as we will make sure your needs and requests are attended to promptly and efficiently.

Please do enjoy the rest of your travels within Fiji.

Vinaka vakalevu,

Director of Sales.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gresham uk
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed March 18, 2011

We stayed for just one night . The room itself was fine - clean with a comfortable bed. It had a small balcony with two chairs which were not too clean.
The reception was not welcoming. The restaurant staff were friendly and the tour lady was very helpful giving us information about travelling to nananu i ra.
We paid 62 GB pounds for the room and felt the facilities didn't live up tp the price.
Food was very average.
This is probably a good place for backpackers of which there were many, but not good for older travellers expecting hotel service.

  • Stayed February 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank keeganGreshamUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynrenabi, Director of Sales at Smugglers Cove Beach Resort & Hotel, responded to this review, May 16, 2011
Bula Robman,
We thank you for your feedback. This can only help refine our product and services. The resort was primarily a backpacker resort. Recently, we did aquire the new beachwing that has all the facilities and atmosphere befitting older travellers who appreciate exclusivity and a calm atmosphere.
We hope that we will consider returning again as we would make it our business to address your comfort requirements promptly and efficiently.

We hope that you had a great time during the rest of your stay in Fiji.

Vinaka and kind regards,

Director of Sales.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
4 of 5 bubbles Reviewed February 9, 2011

Having recently graduated college my girlfriend and I were looking for an affordable hotel to stay at. We came across Smugglers in a travel booklet and decided to book the stay. The staff was incredibly friendly. The restaurant food was much better than expected, and the location while being on the unflattering main island was still amazing. Each night there was something different going on at the hotel, and the other guests were from all demographics. They contracted taxis to always be at the hotel, and it was just minutes from the airport. Again i can say enough about the staff, extremely friendly and welcoming. Cheap enough for backpackers as they have dorms, and rooms good enough for those looking for a good affordable hotel.

  • Stayed February 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robman2ka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
551 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
3 of 5 bubbles Reviewed January 30, 2011

We booked a garden view room. Turns out the hostel was in the process of constructing 2 large apartment buildings on either side. One of the buildings just needs the internal part done, while the other one is in the concept stage. Our “garden” view room (125 FJD) looked out over what used to be a garden area, but was now an unfinished apartment building. The ocean view rooms cost either 165 FJD, indirect view, or 195 FJD, direct view.

The hostel's airport shuttle picks up and drops off. They have a mini laundromat with 2 machines each for drying and washing. One load, including soap, cost 12 FJD. They charged for wireless internet and had a room with 9 computers for guest use with a pre-paid card. The front desk personnel was friendly but didn't have very much information. The tour desk staff was only friendly if you booked something, and wasn't very happy about answering questions for free. There was a small convenience shop offering toiletries, telephone and internet cards, and souvenirs. The owner wasn't happy with small purchases and pushed anything at which a browser looked.

Our room was very spartan with a metal bunk bed, double on the bottom and twin up top. Both spring mattresses were terribly uncomfortable, as it felt like sleeping directly on springs with a layer of cloth in between. The mattresses also had metal springs as the base support. The whole thing squeaked loudly with any motion, whether sitting down, rolling over, or laying something down. The room was fairly large, with a closet and hangers, fridge, safe, ironing board and iron, coffee/tea and electric pot. There was a TV, AC, 2 chairs and a table, writing desk, a reading light over the double bed, and the bathroom was nice-sized with an enclosed walk-in shower, hot/cold water, large single-sink counter, and supplies of shampoo, conditioner, and soap. While the room was clean, the price was high, especially in comparison to surrounding hostels, which were similar in room size, views were better, and beds nicer. The hostel is one of the larger ones in that area, and there were lots of loud, drunk partying men roaming the halls.

There was a restaurant/bar, which served customers inside and by the pool, just back from the ocean. The hostel opened up to the ocean with a private beach, volleyball net, chairs and lounge chairs, and the pool was good-sized. The restaurant/bar offered meals all day. The lunch we ate was fixed in a kitchen that opened up to the lobby, and the cooks could be watched as they worked. My “teriyaki” fish was actually served with soy sauce, and very salty. The club sandwich that my spouse ordered was large, and it came with more french fries than he could eat. We ate the included continental breakfast, which consisted of 3 types of cereal, white toast, jam/butter, coffee/tea, but no fruit.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kip F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 14, 2010

great place to start and finish visit to Fiji, you do not need long here though, as not much to do. The dorm is huge and people coming and going all night so cannot sleep too well. But the private rooms are great, it is worth the extra money!

Stayed October 2010, traveled with friends
Helpful?
Thank KellyBackpacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Smugglers Cove Beach Resort & Hotel

Property: Smugglers Cove Beach Resort & Hotel
Address: 13 Wasawasa Road | Wailoaloa Beach, Nadi Bay, Nadi, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Nadi
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Nadi
#3 Spa Hotel in Nadi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Smugglers Cove Beach Resort & Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
Smugglers Cove is a newly built 3 1/2 star rated beachfront resort centrally located on renowned Wailoaloa Beach at Nadi Bay & a comfortable 15 minutes drive from Nadi International Airport, Port Denarau Marina & Nadi Town. The popular Ghost Ship Bar & Grill offers great local & international fare at reasonable prices along with stunning sunsets and ocean views from the beachfront deck dining area. If you are looking for suitable Nadi accommodation that has a fun, inter-cultural atmosphere along with clean comfortable rooms and Free High Speed Wi-Fi Smugglers Cove really is the place to be....... ... more   less 
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Also Known As:
Smugglers Cove Beach Hotel Nadi
Smugglers Cove Beach Resort And Hotel
Smugglers Cove Beach Nadi
Smugglers Cove Beach Resort & Hotel Fiji/Nadi

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